5005AC passwords

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  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22997
    #16
    Re: 5005AC passwords

    Originally posted by tnrtt
    ... Thanks for the non smart ass answer.
    Sorry, I can't be a smart ass all the time. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

      Comment

      • tnrtt
        Trusted Tech

        100+ Posts
        • May 2013
        • 156
        #17
        Re: 5005AC passwords

        Originally posted by blackcat4866
        Sorry, I can't be a smart ass all the time. =^..^=
        That was a dig at MUMMIN "there are all in service manual, guy." comment. If YOU don't know, he sure as Hell doesn't.

          Comment

          • Rusty.Harris
            Senior Tech

            Site Contributor
            500+ Posts
            • Jan 2021
            • 618
            #18
            Re: 5005AC passwords

            Decommission the machine. 08-8615, then once finished (not connected to the network, it will
            say it failed, but will work). Reboot into 08 mode again, 08-8616, reboot.
            This will "wipe" everything and set it back to factory, without having to reload the software.
            All passwords set back to default, any customer data wiped.

              Comment

              • Vincent128
                Trusted Tech

                Site Contributor
                250+ Posts
                • Sep 2015
                • 346
                #19
                Re: 5005AC passwords

                Originally posted by Rusty.Harris
                Decommission the machine. 08-8615, then once finished (not connected to the network, it will
                say it failed, but will work). Reboot into 08 mode again, 08-8616, reboot.
                This will "wipe" everything and set it back to factory, without having to reload the software.
                All passwords set back to default, any customer data wiped.
                Will this also wipe out PM counters and IQC Information ?

                  Comment

                  • Rusty.Harris
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Jan 2021
                    • 618
                    #20
                    Re: 5005AC passwords

                    Originally posted by Vincent128
                    Will this also wipe out PM counters and IQC Information ?

                    Nope, leaves them alone, just "user" data (address book, emails, shortcuts, customized screens etc)

                      Comment

                      • blackcat4866
                        Master Of The Obvious

                        Site Contributor
                        10,000+ Posts
                        • Jul 2007
                        • 22997
                        #21
                        Re: 5005AC passwords

                        Originally posted by Rusty.Harris
                        Decommission the machine. 08-8615, then once finished (not connected to the network, it will
                        say it failed, but will work). Reboot into 08 mode again, 08-8616, reboot.
                        This will "wipe" everything and set it back to factory, without having to reload the software.
                        All passwords set back to default, any customer data wiped.
                        How would you do this if you don't know the service password? =^..^=
                        If you'd like a serious answer to your request:
                        1) demonstrate that you've read the manual
                        2) demonstrate that you made some attempt to fix it.
                        3) if you're going to ask about jams include the jam code.
                        4) if you're going to ask about an error code include the error code.
                        5) You are the person onsite. Only you can make observations.

                        blackcat: Master Of The Obvious =^..^=

                          Comment

                          • Rusty.Harris
                            Senior Tech

                            Site Contributor
                            500+ Posts
                            • Jan 2021
                            • 618
                            #22
                            Re: 5005AC passwords

                            Well, that's what happens, when you respond to a thread, before you are really awake, or have someone
                            yacking at you while you are posting LOL.

                            Originally posted by blackcat4866
                            How would you do this if you don't know the service password? =^..^=

                              Comment

                              • tnrtt
                                Trusted Tech

                                100+ Posts
                                • May 2013
                                • 156
                                #23
                                Re: 5005AC passwords

                                Took a system board from a junk machine. The password is on there. If anybody else runs in to the same thing, you need the system pcb. No replaceable SRAM.

                                  Comment

                                  • SalesServiceGuy
                                    Field Supervisor

                                    Site Contributor
                                    5,000+ Posts
                                    • Dec 2009
                                    • 8139
                                    #24
                                    Re: 5005AC passwords

                                    Originally posted by tnrtt
                                    Took a system board from a junk machine. The password is on there. If anybody else runs in to the same thing, you need the system pcb. No replaceable SRAM.
                                    ... hopefully you will not run into any SED-HDD issues because the Serial #s will not match. Best to have a formatted SED-HDD and the firmware handy.

                                      Comment

                                      • tnrtt
                                        Trusted Tech

                                        100+ Posts
                                        • May 2013
                                        • 156
                                        #25
                                        Re: 5005AC passwords

                                        Originally posted by SalesServiceGuy
                                        ... hopefully you will not run into any SED-HDD issues because the Serial #s will not match. Best to have a formatted SED-HDD and the firmware handy.
                                        As a matter of routine I formatted the HD, reloaded firmware, initialized and put in the sn.

                                          Comment

                                          • Vincent128
                                            Trusted Tech

                                            Site Contributor
                                            250+ Posts
                                            • Sep 2015
                                            • 346
                                            #26
                                            Re: 5005AC passwords

                                            So....Bare with me its been Monday for 3 days now.

                                            IF Service password and Admin password are Unknown then it will require a sys board swap. Guessing you can't fix the key mis-match and need to reformat HDD

                                            However IF at least one of the passwords are known, then there are ways to reset the other per the instructions in the service and or user documentation.

                                              Comment

                                              • blackcat4866
                                                Master Of The Obvious

                                                Site Contributor
                                                10,000+ Posts
                                                • Jul 2007
                                                • 22997
                                                #27
                                                Re: 5005AC passwords

                                                Originally posted by Vincent128
                                                So....Bare with me its been Monday for 3 days now.

                                                IF Service password and Admin password are Unknown then it will require a sys board swap. Guessing you can't fix the key mis-match and need to reformat HDD

                                                However IF at least one of the passwords are known, then there are ways to reset the other per the instructions in the service and or user documentation.
                                                Correct.
                                                If you'd like a serious answer to your request:
                                                1) demonstrate that you've read the manual
                                                2) demonstrate that you made some attempt to fix it.
                                                3) if you're going to ask about jams include the jam code.
                                                4) if you're going to ask about an error code include the error code.
                                                5) You are the person onsite. Only you can make observations.

                                                blackcat: Master Of The Obvious =^..^=

                                                  Comment

                                                  • riyadh hossainbd
                                                    Trusted Tech
                                                    • Dec 2015
                                                    • 239
                                                    #28
                                                    Re: 5005AC passwords

                                                    There are a removable ic in system board
                                                    "R45V200A"
                                                    Change it
                                                    H + S mode >password keep blank >enter >reload firmware
                                                    It will be ok

                                                      Comment

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