4525 series, duplex side 2 off

[Rusty.Harris]

This will be the 2nd one of these we've seen. Doesn't matter off the glass, ADF, print job, duplexing side two is shifted up and to the trail edge.
Tech checked image alignment values, within spec. Hotline had tech try a few things, didn't help. After being off the phone, hotline called the
tech back. Had him clear the S-Ram. After reinstalling the location (NAD) and serial number, BOOM! Image side 2 is perfectly aligned.

Just passing along in case someone sees something like this. This is our second one and you know how I am about if you see it happen more
than once. 😉

[Lunatech]

Thanks!

[blackcat4866]

That's a strange one. It's almost like the default adjustment values become corrupt. =^..^=

[Rusty.Harris]

Update: It came back!
The other tech is out this week, so me, old grandpa is heading up there to see it.
Plan of action: Download the CSV files. Clear the S-Ram, do the alignment adjustments. Make sure everything
looks good. Then download the CSV files again, pop both into MMDT2 and see if I can see any difference.
Stay tuned sports fans!

Well this time I went to this machine to see what was going on. Image dimensional adjustments were right on the money.
The only thing off was lead edge to tail edge about 10mm.
After I adjusted the lead edge for tray 1, 2, T-LCF everything was correct.
Not even sure if 2nd side was the issue or not since all the info was 3rd party.
I do have the CSV files before I started doing anything, so if it happens again, I have a base line to compare it with.

[Rusty.Harris]

Well, it came back again! The AC monitor shows NO issues.
I went to look up the machine on the cloud, using the serial number from one of the CSV files downloaded when I was there on Monday.
Could not find it. I looked in E-Automate for the machine and found it with a DIFFERENT serial number.
It appears, after the previous tech reset the S-Ram, he might have fat fingered the serial number incorrectly.
Perhaps that might be causing issues?
I'm going to have a tech redo the serial number and see what happens as well.

[blackcat4866]

This gets more and more interesting.

[Rusty.Harris]

Serial is corrected. TABS says the SN is just a "placeholder". Tech made some more adjustments, this time side2 was off through the ADF.
To be quite honest, I don't remember if I checked ADF side 2. He did say that auto b&w was still too light, which it wasn't when I left.
Next option will be to see if I can drive over about an hour to Oklahoma to fetch a good ole medicine man.

[mojorolla]

Have you tried the initial default of 05-3400 and 05-3401 for DSDF and RSDF? These usually get pretty damn close, then tweak from there.
We have had 2 of the new xx25 series where we had to set values into the 190-200 range to get the image to line up.
Also, the "test copy" button in 05 mode does not always reflect ADF adjustments; we usually kick out of service mode to test alignment.

[Rusty.Harris]

Have you tried the initial default of 05-3400 and 05-3401 for DSDF and RSDF? These usually get pretty damn close, then tweak from there.
We have had 2 of the new xx25 series where we had to set values into the 190-200 range to get the image to line up.
Also, the "test copy" button in 05 mode does not always reflect ADF adjustments; we usually kick out of service mode to test alignment.

Yep, when I got there, I downloaded the current CSV files & made a clone. I had 3400/3401 and any ADF settings changed to default and went from there.

[Rusty.Harris]

Our production tech was there working on their 1208 and he went by to look at it and the b&w auto mode was off again, as was side 2 of the ADF.
(if I didn't mention, one of the previous techs completely swapped out the MR-3033). I heard from our dispatcher that he contacted the hotline and
they suggested replacing the system board, which I noticed in E-automate was on the list to have it ordered.

Stay tuned...same bat time, same bat channel
Halloween isn't too far away. 😉🎃