Hello. I need some suggestions how to resolve the problem I have with e-Studio 311c.
The machine is printing fine with good contrast colors but there is almost invisible background on all over the printed page. It's almost impossible to see it with simple eye but when you copy a blank original the copy obviously has a light grey background. My customer even uses lens to show me the little dots in magenta, yellow, cyan and black on the copy.
I have to resolve this problem because the customer is impatient. I tried any ajustments but the background didn't do away
) In the meanwhile I replaced balck drum and cleaning blade, also the developer...nothing helps.
Please, advise me, because I'm a woman
)
The machine is printing fine with good contrast colors but there is almost invisible background on all over the printed page. It's almost impossible to see it with simple eye but when you copy a blank original the copy obviously has a light grey background. My customer even uses lens to show me the little dots in magenta, yellow, cyan and black on the copy.
I have to resolve this problem because the customer is impatient. I tried any ajustments but the background didn't do away

Please, advise me, because I'm a woman

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