Xerox Altalink C80xx Altboot fail, boot loop

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  • xcopytech
    Service Manager

    1,000+ Posts
    • Aug 2006
    • 1792

    #16
    Re: Xerox Altalink C80xx Altboot fail, boot loop

    Machine model and sd card size?

    Comment

    • Mikeymikeo
      Junior Member
      • Oct 2022
      • 5

      #17
      Re: Xerox Altalink C80xx Altboot fail, boot loop

      The machine is Xerox AltaLink C8045 with 8GB SD Card.

      We attempted to reset because of a password issues and when it rebooted it was stuck in a loop.

      Ive tried to Altboot with USB but never pushes thru. The only thing I can think of is maybe the bad files are on the SD Card?? If I am wrong please let me know.

      Thank you for your time.

      Thanks, Mike

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2383

        #18
        Re: Xerox Altalink C80xx Altboot fail, boot loop

        Originally posted by Mikeymikeo
        The machine is Xerox AltaLink C8045 with 8GB SD Card.

        We attempted to reset because of a password issues and when it rebooted it was stuck in a loop.

        Ive tried to Altboot with USB but never pushes thru. The only thing I can think of is maybe the bad files are on the SD Card?? If I am wrong please let me know.

        Thank you for your time.

        Thanks, Mike
        About what password do you talk ?
        The printer administrator password can be reset..

        Comment

        • xcopytech
          Service Manager

          1,000+ Posts
          • Aug 2006
          • 1792

          #19
          Re: Xerox Altalink C80xx Altboot fail, boot loop

          What code you have on seven segment display
          Last edited by xcopytech; 10-12-2022, 02:47 PM.

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          • Mikeymikeo
            Junior Member
            • Oct 2022
            • 5

            #20

            Comment

            • adriansto
              Service Manager

              Site Contributor
              VIP Subscriber
              1,000+ Posts
              • Nov 2007
              • 2383

              #21
              Re: Xerox Altalink C80xx Altboot fail, boot loop

              Originally posted by Mikeymikeo
              We forgot the admin password and followed a video on resetting. We didn’t push Initialize when doing the first step of the video. Then followed the rest of the steps and it’s boot looping. We have a U on the led screen. I’m taking a new hdd and new altbooy usb and trying again. I’ll update when done.
              U mean problems with system software, hdd or even malfunction of SBC board. Can you post the link for that video ?

              Comment

              • Mikeymikeo
                Junior Member
                • Oct 2022
                • 5

                #22
                Re: Xerox Altalink C80xx Altboot fail, boot loop

                IMG_5191.MOV - Google Drive

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                • adriansto
                  Service Manager

                  Site Contributor
                  VIP Subscriber
                  1,000+ Posts
                  • Nov 2007
                  • 2383

                  #23
                  Re: Xerox Altalink C80xx Altboot fail, boot loop

                  Originally posted by Mikeymikeo
                  This is video of B8045 restarting probably because the UI dont communicate with SBC ( sys sw failure ).
                  I dont see what is writed on screen.
                  I asked for video with reset instructions that you used.

                  Comment

                  • Mikeymikeo
                    Junior Member
                    • Oct 2022
                    • 5

                    #24
                    Re: Xerox Altalink C80xx Altboot fail, boot loop

                    Comment

                    • Jack79
                      Trusted Tech

                      250+ Posts
                      • Jul 2014
                      • 312

                      #25
                      Re: Xerox Altalink C80xx Altboot fail, boot loop

                      Originally posted by Mikeymikeo
                      https://www.dropbox.com/s/jp8u81eb6h..._3314.mov?dl=0

                      ok on the 2nd part it says press 3 things then initialize. I didn’t press initialize. I think that’s what went wrong.
                      This is not a procedure for reseting admin password (from this video).
                      You need the reset code or file (depends on model).
                      Now it looks like data corrupted. Try altboot or new hdd.

                      Comment

                      • chubblies
                        Trusted Tech

                        100+ Posts
                        • Jun 2011
                        • 154

                        #26
                        Re: Xerox Altalink C80xx Altboot fail, boot loop

                        When you 1st turn it on, it boots from the SD card. The display you see created on the screen is all from SD, and it then boots from HDD/SD to bring the machine fully up. The fact it says B8045 suggests that the wrong image is on the SD card in my mind?

                        I would reload the SD again. Here are links with the complete disk image and HDD raw which you can use to create the SD.

                        SD image C8045-55 https://www.dropbox.com/s/epxab8ercm...8055.imgc?dl=0

                        HDD raw https://www.dropbox.com/s/atkvu5lbnz...Setup.zip?dl=0

                        Comment

                        • Apouthe Donald
                          Technician
                          • Mar 2014
                          • 82

                          #27

                          Comment

                          • ArdjunaMara
                            Junior Member
                            • Feb 2023
                            • 1

                            #28
                            Re: Xerox Altalink C80xx Altboot fail, boot loop

                            Originally posted by chubblies
                            When you 1st turn it on, it boots from the SD card. The display you see created on the screen is all from SD, and it then boots from HDD/SD to bring the machine fully up. The fact it says B8045 suggests that the wrong image is on the SD card in my mind?

                            I would reload the SD again. Here are links with the complete disk image and HDD raw which you can use to create the SD.

                            SD image C8045-55 Dropbox - Error

                            HDD raw https://www.dropbox.com/s/atkvu5lbnz...Setup.zip?dl=0
                            Hello. Will you share these images? Links are not available

                            Comment

                            • alsid
                              Technician
                              • Sep 2010
                              • 27

                              #29
                              Re: Xerox Altalink C80xx Altboot fail, boot loop

                              Originally posted by chubblies
                              When you 1st turn it on, it boots from the SD card. The display you see created on the screen is all from SD, and it then boots from HDD/SD to bring the machine fully up. The fact it says B8045 suggests that the wrong image is on the SD card in my mind?

                              I would reload the SD again. Here are links with the complete disk image and HDD raw which you can use to create the SD.

                              SD image C8045-55 Dropbox - Error - Simplify your life

                              HDD raw Dropbox - Error - Simplify your life
                              Hello,

                              I have some issue with C8045. I have a machine that is in bootloop. Probably the SD Card or HDD has been corrupted.

                              Looking forward for your answer.
                              Regards

                              Comment

                              • alsid
                                Technician
                                • Sep 2010
                                • 27

                                #30
                                Re: Xerox Altalink C80xx Altboot fail, boot loop

                                Originally posted by adriansto
                                You must have some of these files[ATTACH=CONFIG]49907[/ATTACH][ATTACH=CONFIG]49907[/ATTACH]
                                Hello adriansto,

                                Please could you send the image file for C8045 SD Card, I have a device that is in bootloop.

                                I will appreciate any help.

                                Regards

                                Comment

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