DC700 Unfused print Inboard

[ktxerox]

HI All,
i am facing problem in DC700 on 260GSM paper unfused from inboard on havy ground or full ground prints. problem is only coming on 260 GSM or Above 260 GSM . copy and print both haveing same issue. try to change settings coated , uncoated but same problem. is anyone have same issue ?

reg
kt

[kalindd]

What is SW level?

[ktxerox]

Don't know right now exact but its new machine just installed 1 month ago.

[kalindd]

Sw level for this problem very imprortant. It enables the half latch fuser. It need to be V3.1.

[ktxerox]

hi kalin,
today i try to change the nvm velues as per your instructions 744-699 is already on 46 but 744-709 is not access able msg is can not be access at this time. please see the SW bellow.

system sw v 5.3.1
controller rom v 1.2.211.0
IOT rom v 54.37.0
HCF rom v 3.23.0
finisher D Rom 4.8.0
IFM rom 7.14.0
IIT rom 2.4.1
ADF Rom 12.0.3
SJFI 3.0.12
SSMI 1.11.0

What to do now ?

[ktxerox]

HI All,
i am still stuck can any one help me ?

[RockETop]

You have sw version v3.0, v3.1 will have IOT version at 54.42.0 Upgrade to v3.1 and your problems should go away.

[kalindd]

Have you tried lowering the NVM values that I sent you?
Even without 54.42.0 you can fix this problem with those NVMs.
Like I did this 3 days ago.

[ktxerox]

HI,
Dear kalindd you are right problem has been fixed to change these nvm velues. meanwhile there is also have iot software update patch to resolve this issue and one 3 nvm velues.
thanks to all for this help.
reg
kt

[kalindd]

The patch you are talking about is "Fuser gloss mode" maybe, am I right?
Enabling the fuser gloss mode its not a fix for your problem, it's more like a workaround.
Some customers don't like a glossy finish.
Anyway it's good that everything is fine now.
Good luck

[amadeusmbi]

Change media (paper). Try RML or try at least 3-4 type (different brands!) of 260gms (coated or uncoated).

[ktxerox]

yes you are right patch is for fuser gloss mode and also for to resolve this issue there are 3 nvm velues those need to be change. it is havyweight paper mode software procedure for v3.0
where from u r ?