xerox dc12 error 9-363

[Melvyn]

I have the error code 9-363 on my dc12. Where will I find the sensors for developer housing unit so I can clean them. Does anyone know how I can get rid of this error message?

[elsab]

try to clean the dev rotary sensor. open the upper right hand cover then there are two assy's to be removed also for you to access the rotary sensor located inboard side. this sensor senses the home position of rotary developer. to removed this sensor, you have to open the rear cover, then rotary pwb. some 9-363 code is due to busted fuse in the rotary pwb.

[Melvyn]

Error 9-363

Thanks very much for help replaced fuses and seems okay now!

[Melvyn]

error message 9-355

Have now got error message 9-355. Any ideas?

[elsab]

09-355 TONER DISPENSER BROKENFAIL MAGENTA

Description
The M LOW TONER SENSOR detected TONER is available for 100secconsecutively.

BSD on:CH9.5 CH9.6 CH9.15A

Procedure
Enter the Diag mode. Execute DC330 [09-258]. With the connector plugged into the LOW TONER SENSOR (M), removeit from the TONER CARTRIDGE (M). Is the display switched to "LOW"?
Yes No

Is 0VDC measured between the LOW TONER SENSOR (M) J119-3 (+) and GND (-)?
Yes No
Check the +5VDC circuit to the J119-3 (+) by referring to Chapter 7 WiringData. (WN DC COM(+5VRET)-1)


Is 0VDC measured between the LOW TONER SENSOR (M) J119-2 (+) and GND (-)?
Yes No
Replace the LOW TONER SENSOR (M). (PL6.3)


Is 0VDC measured between the IOT DRIVE PWB J421-B11 (+) and GND(-)?
Yes No
Check the wire between the J421-B11 and J119-2 for an open circuit or poor contact.


Replace the IOT DRIVE PWB. (REP9.2.2)


Cheat the Front Door Interlock. Move the DEVE UNIT to the MAGENTposition in DC920 andexecute DC330 [09-033]. Is the DISPENSE MOTOR (M) revolving?
Yes No

When DC330 [09-033]is executed, is +5VDC measured between the IOT DRIVE PWB J421-B5 (+) and GND(-)?
Yes No

Is +5VDC measured between the DISPENSE PWB J432-8 (+) and GND (-)?
Yes No

Is +5VDC measured between the DISPENSE PWB J431-4 (+) and GND (-)?
Yes No
Check the +5VDC circuit to the DISPENSE PWB by referring to Chapter7 Wiring Data. (WN+5VDC-1)


Is +24VDC measured between the DISPENSE PWB J431-2 (+) and GND (-)?
Yes No
Check the +24VDC circuit to the DISPENSE PWB J431-2 by referringto Chapter 7 Wiring Data. (WN+24VDC-1)


Repair the DISPENSE MOTOR (M) using 2.3.4.6 Generic Motor FIP.


Check the wire between the DISPENSE PWB J432-8 and the IOT DRIVE PWB J421-B5 for an opencircuit or poor contact.


Replace the IOT DRIVE PWB. (REP9.2.2)


Check the following:

• Check for mechanicalproblems such as damage to and a revolution failure of the auger.
• Check for toner or foreign substance blocking the toner transportationpath.

[Melvyn]

Error 9-355

Thanks for sorting that out for me got it working but everything is printing very light and patchy now plus the surface of image feels rough, I have replaced fuser oil and dont know what else it could be.

[TechMate]

QUOTE: Thanks for sorting that out for me got it working but everything is printing very light and patchy now plus the surface of image feels rough, I have replaced fuser oil and dont know what else it could be.



The ESV sensor might be faulty. Also check for LOOSE WIRE connections to the CC/PCC HVPS, Deve Bias HVPS, and 2nd BTR HVPS