pro 65 "copier not available" error

[copierpro]

9-585

I guess what it means is to get that cleared out, I need a laptop with the service software for the Pro 65 to reset and clear the code.

We have replaced/swapped all boards, all with the same result, form another 60-series copier we have.

Is that correct?

[copierpro]

no fault codes are visible through machine status

all it says is printing fault under faults and in error logs "9-370"

then if go into server though web browswer it shows the 585 code IIOC PWB error.

well, like I said, we have swapped and tested every board, all wires are straight, so I guess we need to get service software to clear out code from memory since we have fixed the original issue(s)

agreed?

[xcopytech]

do you have any other fault code in last 40 faults tab

[copierpro]

the only other faults

are the ones that we have fixed along the way now gone - we had the code that was showing because P72 was not plugged in; then we had the 970 code in control panel - that is the only code we have now in control panel

however, if I open IE browser and type in ip to pc in pro 65, it shows a fault 5-585 right now, making the printer not available - it says nothing about what is showing on the control panel.

If I enter faults in machine status there are no codes just "printing fault"; if I enter the button two over "error logs" it shows the 970 code

specifically, the faults tab shows only "printing fault" and nothing else

[xcopytech]

what about error log tab and last 40 faults tab

[copierpro]

in error logs

the last 15 or so are all 9-370

then 9-304 fixed it never shows up now
9-370 fixed gone now
12-315 gone now
6-515 gone now never shows up anymore\
3-311 gone now that was showing up last Sunday

I can go back further but I will have to be in front of machine in morning that will take me back to when the customer we removed it from had it

[xcopytech]

if i remember well, you said that you mesaured voltage on p66, and no voltages.

did you checked all interlocks, front door, left side (for HCF).

if you do not have voltage on p66 and you swap SCAM PWB, then maybe some interlock is bad and can not release voltage to machine.

machine will not have that voltage if any of interlock is broken.

will try to find some other solution

BR

[copierpro]

can you post

a sheet showing interlock locations? I know the red one behind front door is ok


you are right about P66

getting back to error logs, it is only showing 9-370 now.

At the same time the web interface to server via pro 65 IP address in IE browser will say "5-585 IIOC PWB error" ands says nothing of a 9-370 shown on the copier "machine access" --> "faults" --> "error logs"

interlock locations will be checked - which board is IIOC?

your input appreciated

[xcopytech]

you have one interlock near red switch, it is actuated by front door.
another one on left side and have been actuated by small plastic cover or by HCF if your machine have it.

IIOC PWB is a small PWB (have 11 or 9 such PWB in machine).

But fault code 9-370 do not say anything about IIOC PWB.

If someone near you have laptop with xerox pws software you can test IIOC PWB from diagnostic and check if some of it is broken.