Designjet 500 error 79:04

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4607
    #1

    Designjet 500 error 79:04

    I know the manual says this code is a firmware issue but I couldn't find the firmware on HP.com. On internet I found several "free" downloads "if" you agree to download their toolbar, etc. Forget that!

    Machine was working fine all along with no changes that would have caused this. They have another DJ500 and that is working fine. Both have the 635 jetdirect cards and on same network. If you unplug network cable you are able to get into menus.

    Is there somewhere to get the utility & F/W. Or any other suggestions?

    Thanks in advance
    Tags: None
    • johnnymeg
      Technician
      • Mar 2012
      • 11
      #2
      Re: Designjet 500 error 79:04

      It sounds like something on the network is causing the machine to give the code. You could try changeing the IP address to see if that helps. In cases like this I run wireshark. The network traffic does not nessicerssly need to be pointed to the printers IP.

        Comment

        • Kiran Otter
          Service Manager

          Site Contributor
          VIP Subscriber
          1,000+ Posts
          • Dec 2013
          • 1106
          #3
          Re: Designjet 500 error 79:04

          Updating the firmware isn't a solution. From what you described, you have a bad NIC. Try swapping NICs between printers and see if the problem follows the NIC. They are notorious for failing. I buy them by the dozen off ebay.

          Kiran

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4607
              #4
              Re: Designjet 500 error 79:04

              I was thinking that but I thought the 635 cards were the latest jetdirects and didn't suspect it at first. I will swap from one machine to the other and see what happens. Will report back.

              Thanks

                Comment

                • Lance15
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Jun 2015
                  • 1083
                  #5
                  Re: Designjet 500 error 79:04

                  Updating the firmware isn't a solution. From what you described, you have a bad NIC. Try swapping NICs between printers and see if the problem follows the NIC. They are notorious for failing. I buy them by the dozen off ebay.
                  Really???


                  My experience with JD cards stopped at the 620's. I know the 615's are bad news.
                  I always compare a 79:04 with a 49 on HP laser printers. Bad/corrupted print job. Firmware may or may not make a difference.

                    Comment

                    • theengel
                      Service Manager

                      1,000+ Posts
                      • Nov 2011
                      • 1784
                      #6
                      Re: Designjet 500 error 79:04

                      I think Kiran is assuming a bad print job has already been eliminated as a choice.

                        Comment

                        • taskalfa
                          Technician

                          50+ Posts
                          • Jun 2011
                          • 97
                          #7

                            Comment

                            • theengel
                              Service Manager

                              1,000+ Posts
                              • Nov 2011
                              • 1784
                              #8
                              Re: Designjet 500 error 79:04

                              is that even when the network card is not in?

                                Comment

                                • taskalfa
                                  Technician

                                  50+ Posts
                                  • Jun 2011
                                  • 97
                                  #9
                                  Re: Designjet 500 error 79:04

                                  Originally posted by theengel
                                  is that even when the network card is not in?

                                    Comment

                                    Previous template Next
                                    Working...