Designjet T790 error 01.0.10

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  • musthafavi
    Technician

    50+ Posts
    • Aug 2017
    • 76

    Designjet T790 error 01.0.10

    While initializing Designjet T790 plotter show up the error code 01.0:10
  • Lance15
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jun 2015
    • 1070

    #2
    Re: Designjet T790 error 01.0.10

    01.0.YZ
    Communication with Engine PCA failed

    The .10 part (.YZ) indicates "replace" as the Recovery Action.



    Reseat the formatter

    If no change:

    Replace the Engine PCA
    Replace the Formatter

    NOTE: For Revision B printers, the Formatter and Hard Disk are replaced as a single part.

    Comment

    • Kiran Otter
      Service Manager

      Site Contributor
      1,000+ Posts
      • Dec 2013
      • 1098

      #3
      Re: Designjet T790 error 01.0.10

      I think there's a 3V battery on the formatter.. make sure it's not dead. That seems to cause odd errors.

      I had a T1100 with the same error; at first it appeared that it was the power supply, and replacing it got it to work again.. for a week. Then it did the same thing. Thinking the PSU was defective, I replaced it under warranty.. but the new one didn't get the printer working. We then tried a new Engine PCA.. and then a new formatter. The printer then worked for a week or two, and went back to the same error. I told the customer it was hopeless. I never did find out what was causing the error.

      I wish I knew what more to suggest!

      Kiran

      Comment

      • musthafavi
        Technician

        50+ Posts
        • Aug 2017
        • 76

        #4
        Re: Designjet T790 error 01.0.10

        Originally posted by Kiran Otter
        I think there's a 3V battery on the formatter.. make sure it's not dead. That seems to cause odd errors.

        I had a T1100 with the same error; at first it appeared that it was the power supply, and replacing it got it to work again.. for a week. Then it did the same thing. Thinking the PSU was defective, I replaced it under warranty.. but the new one didn't get the printer working. We then tried a new Engine PCA.. and then a new formatter. The printer then worked for a week or two, and went back to the same error. I told the customer it was hopeless. I never did find out what was causing the error.

        I wish I knew what more to suggest!

        Kiran
        I forget mentioned below symptoms in my post

        LED's status in the Back

        1. ON
        2. ON
        3. Flashing

        Comment

        • Kiran Otter
          Service Manager

          Site Contributor
          1,000+ Posts
          • Dec 2013
          • 1098

          #5
          Re: Designjet T790 error 01.0.10

          Originally posted by musthafavi
          I forget mentioned below symptoms in my post

          LED's status in the Back

          1. ON
          2. ON
          3. Flashing
          The manual says the part to change is the Engine PCA based on those LEDs.

          Kiran

          Comment

          • musthafavi
            Technician

            50+ Posts
            • Aug 2017
            • 76

            #6
            Re: Designjet T790 error 01.0.10

            Originally posted by Kiran Otter
            The manual says the part to change is the Engine PCA based on those LEDs.

            Kiran
            Could you please post service manual here

            Comment

            • Kiran Otter
              Service Manager

              Site Contributor
              1,000+ Posts
              • Dec 2013
              • 1098

              #7
              Re: Designjet T790 error 01.0.10

              Comment

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