Designjet 800 error 3d:05

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  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784
    #1

    Designjet 800 error 3d:05

    The customer said they were trying to print and it "wouldn't work". I couldn't get much more from him. He couldn't say if there was an error code or not, or what the computer was telling him. I looked at the config page, and the last error was 3d:05, which I can't find anywhere. Under the code, it says "wsClient.c , 1142"


    Anyone ever heard of that?

    I have a feeling there was some sort of connectivity issue. Possibly something to do with using a USB3 port vs USB2? I've had a customer who couldn't use their USB3 port to print unless they used a USB hub, which, I think, turned it into USB2.
    Tags: code, error, port, usb2, usb3
    • Kiran Otter
      Service Manager

      Site Contributor
      1,000+ Posts
      • Dec 2013
      • 1093
      #2
      Re: Designjet 800 error 3d:05

      No idea on that one, sorry. I haven't heard of problems printing from a USB3 port but it wouldn't surprise me. Never saw that error code before!

      Kiran

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        • Lance15
          Service Manager

          Site Contributor
          1,000+ Posts
          • Jun 2015
          • 1069
          #3
          Re: Designjet 800 error 3d:05

          Nothing on the HP Channel Services Network either specific to that error. Never seen it before either. Like you said, probably something to do with connectivity in some way.

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