HP M553 Fuser reset option not showing up

[havokprod]

Like the title says. I replaced the fuser unit for a customer and the reset option is not showing up where it is supposed to be. Admin-----Manage Supplies-----Reset Supplies-----New Fuser Kit. New Fuser kit does not show up. Any Where else I can reset this? I looked in the service section to no avail.


TIA

-Aldo

[GIUBOSS]

Re: HP M553 Fuser reset option not showing up

Like the title says. I replaced the fuser unit for a customer and the reset option is not showing up where it is supposed to be. Admin-----Manage Supplies-----Reset Supplies-----New Fuser Kit. New Fuser kit does not show up. Any Where else I can reset this? I looked in the service section to no avail.


TIA

-Aldo

If the procedure is correct, you probably have a software problem, try to reset and update the firmware. Have you tried on the web page?

[havokprod]

Re: HP M553 Fuser reset option not showing up

I did update the firmware, unfortunately there is no change. I could not find anything on the web GUI.. Thanks for the tips regardless.

[copiertec]

Re: HP M553 Fuser reset option not showing up

I'm going to give this thread a bump. We are experiencing the same issue, there is no fuser reset option on the menu as explained by HP that showing up on the menu. Anyone else run into this issue and have any fixes?
How To Reset The Fuser Page Count on The HP Color LaserJet M553 Printer

[Wild Bill]

Re: HP M553 Fuser reset option not showing up

Pretty sure there's a little fuse that resets it when you install a new fuser.

[Dickie]

Re: HP M553 Fuser reset option not showing up

Print out the parts life list page and you should see that it has reset itself.

[havokprod]

Re: HP M553 Fuser reset option not showing up

I'm going to give this thread a bump. We are experiencing the same issue, there is no fuser reset option on the menu as explained by HP that showing up on the menu. Anyone else run into this issue and have any fixes?
How To Reset The Fuser Page Count on The HP Color LaserJet M553 Printer

Copiertec, in my case it never reset and the customer has been running it like since I posted originally. I did check the harness on the return fuser for the tale tale bump of a pico fuse, I did not see one. Let us know if you found anything new.

-havokprod

[Dickie]

Re: HP M553 Fuser reset option not showing up

Did you fit an OEM HP fuser or was it a reman fuser, the phrase "return fuser" leads me to think the latter. This may be the problem

[havokprod]

Re: HP M553 Fuser reset option not showing up

Did you fit an OEM HP fuser or was it a reman fuser, the phrase "return fuser" leads me to think the latter. This may be the problem

I was an OEM brand new. I checked the fuser I was about to return ( the old and broken one) for an inline fuse I did not see one.

[slimslob]

Re: HP M553 Fuser reset option not showing up

Did you fit an OEM HP fuser or was it a reman fuser, the phrase "return fuser" leads me to think the latter. This may be the problem

A number of sub assembly providers give a core refund either way. It always pays to re turn the old assembly.

[koopia]

Re: HP M553 Fuser reset option not showing up

Hello! I have same problem, did anyone got the solution?

[wav]

Re: HP M553 Fuser reset option not showing up

ill attach some older fw versions to see if it appears