HP Neverstop Laser 1001NW "won't turn on"

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  • Robinh
    Trusted Tech

    Site Contributor
    100+ Posts
    • Dec 2009
    • 114
    #1

    [Dead] HP Neverstop Laser 1001NW "won't turn on"

    I have a customer, brought in this HP Neverstop Laser 1001NW printer. I'd never seen one before.

    Customer says they came back from vacation, tried to turn the printer on, but nothing. I pulled the covers, tested the fuse on the power supply and confirmed that I'm getting 120v to the power supply board. I removed the board and reset all the connectors, I tested the function of the interlock switch, and the keyboard. Still dead. Probably not worth fixing, not impressed with this machine, but thought I'd run it past you all...

    Thanks,

    Robin
    Tags: board, hp neverstop dead, laser, power, supply
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22703
      #2
      Re: HP Neverstop Laser 1001NW "won't turn on"

      Are there any of the typical outputs from the power supply board? 5vdc, +12vdc. -12vdc, 24vdc?n Any blown fuses? Can you live measure voltages to/from the fuses?

      =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • Robinh
          Trusted Tech

          Site Contributor
          100+ Posts
          • Dec 2009
          • 114
          #3
          Re: HP Neverstop Laser 1001NW "won't turn on"

          Originally posted by blackcat4866
          Are there any of the typical outputs from the power supply board? 5vdc, +12vdc. -12vdc, 24vdc?n Any blown fuses? Can you live measure voltages to/from the fuses?

          =^..^=
          I attempted to test the outputs, but they come off a ribbon connector and not easy to test. I have no manual or schematics, it's a small inexpensive machine. If it needs a new power supply, it's probably toast. :-(

          Thanks for the response...

          edit, and yes I have power at the fuse and up to the transformers on the PS. I looked carefully for any damaged components, and reseated all the connectors.

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22703
              #4
              Re: HP Neverstop Laser 1001NW "won't turn on"

              Originally posted by Robinh
              I attempted to test the outputs, but they come off a ribbon connector and not easy to test. I have no manual or schematics, it's a small inexpensive machine. If it needs a new power supply, it's probably toast. :-(

              Thanks for the response...
              In situations like this I try to talk the enduser out of the call. Odds are that 1 hour labor won't get them any closer to a working machine. Just bad news, and a bill.
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • Robinh
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Dec 2009
                  • 114
                  #5
                  Re: HP Neverstop Laser 1001NW "won't turn on"

                  Originally posted by blackcat4866
                  In situations like this I try to talk the enduser out of the call. Odds are that 1 hour labor won't get them any closer to a working machine. Just bad news, and a bill.
                  Yeah, it was slow or I'd have told him to chuck it in the trash.

                  Just making sure I didn't miss something simple....

                    Comment

                    • Lance15
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Jun 2015
                      • 1069
                      #6

                        Comment

                        • Robinh
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Dec 2009
                          • 114
                          #7
                          Re: HP Neverstop Laser 1001NW "won't turn on"

                          Thanks,

                          I get nothing when I attempt to turn it on.



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