Designjet T830 - when the paper roll end, he skip the incomplete page left halfway

[luca72]

hello, a client of mine, made this request to me, he says that during printing (e.g. 4 pages) if the roll ends at the third page, once replaced, the print resumes from the four next page, skipping the incomplete page, he say that the designjet 500 that he had before, reprinted the incomplete page, a bit like faxes do when the cartridge runs out, for example

do you have any idea what to watch?

[Kiran Otter]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

I'm pretty sure this printer has no job recovery, as it has no hard drive to store the job. I'm not so sure the 500 did unless you added the optional hard drive.

Kiran

[blackcat4866]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

If the machine is turned off at any point before the job is resumed, the incomplete page will be lost.

I had an enduser with an HP DJ2530 that could not/would not take the necessary care to install the new roll on the first try. They felt compelled to rush the paper installation, resulting in an unrecoverable jam ... almost every time. To clear the jam it was necessary to turn Off the power, losing the incomplete page. The job did resume with the fifth page every time.

I'll tell you what I did:
I took a partial roll of paper and cut it into 2 meter lengths. I ended up with ~20 lengths. I brought the cardboard core, the rolled up paper lengths, and some scotch tape to the customer location. I taped the end of the paper to the core in the center, then wrapped it onto the core. I loaded the partial roll, then sent a four page Arch D print job. The tape is to prevent rewinder errors.

Naturally, it ran out paper on the third page. I loaded another length of paper carefully. The job resumed normally, re-printing page 3, then page 4. I repeated the same procedure 15 more times. As long as the machine remains On, the partial page is re-printed. I made sure the enduser watched through the WHOLE thing.

=^..^=

[luca72]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

If the machine is turned off at any point before the job is resumed, the incomplete page will be lost.

I had an enduser with an HP DJ2530 that could not/would not take the necessary care to install the new roll on the first try. They felt compelled to rush the paper installation, resulting in an unrecoverable jam ... almost every time. To clear the jam it was necessary to turn Off the power, losing the incomplete page. The job did resume with the fifth page every time.

I'll tell you what I did:
I took a partial roll of paper and cut it into 2 meter lengths. I ended up with ~20 lengths. I brought the cardboard core, the rolled up paper lengths, and some scotch tape to the customer location. I taped the end of the paper to the core in the center, then wrapped it onto the core. I loaded the partial roll, then sent a four page Arch D print job. The tape is to prevent rewinder errors.

Naturally, it ran out paper on the third page. I loaded another length of paper carefully. the job resumed normally, re-printing page 3, then page 4. I repeated the same procedure 15 more times. As long as the machine remains On, the partial page is re-printed. I made sure the enduser watched through the WHOLE thing.
=^..^=

I thank you
but if he turns it off, shouldn't he lose all subsequent pages as well?
however plausible, I'll try to ask the customer for more details (I haven't seen the problem) maybe he omitted to say something?

[blackcat4866]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

You would THINK that the rest of the job would be cleared, but only the incomplete page was lost. My theory is that the print driver sends one page at a time. =^..^=

[luca72]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

You would THINK that the rest of the job would be cleared, but only the incomplete page was lost. My theory is that the print driver sends one page at a time. =^..^=

I will better interview the customer, to understand where the catch lies

[luca72]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

You would THINK that the rest of the job would be cleared, but only the incomplete page was lost. My theory is that the print driver sends one page at a time. =^..^=

today, I heard the customer on the phone, and he told me that the plotter, does not turn it off to replace the roll, I also checked well the plotter he had before, and I was wrong, it is not the designjet 500, but the 800 , which I actually saw on the specifications has the hd, I quickly read the entire instruction manual, and I could not find anything that talked about what happens to the print job, in case of out of paper, ink, or other impediments.
the plotter is from the customer, so I can't test here, I couldn't find the menu map on the internet either, there isn't an entry in the user menu that says, like, "delete job with error (on / off) "? how on the ricoh device?

[blackcat4866]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

I do not see the function that you're describing. I have seen it before on other devices. =^..^=

[blackcat4866]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

Here:

[luca72]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

Here:

thanks 1000, I would not want to abuse your patience, but I was looking for the user menu (similar to the one you print for the laserjet) with all the user functions, I can't find it in the user manual, not even in the service one.

[blackcat4866]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

I am not aware of a way for the machine to print it ... not like earlier printers.

[luca72]

Re: Designjet T830 - when the paper roll end, he skip the incomplete page left halfwa

I am not aware of a way for the machine to print it ... not like earlier printers.

Ah, ok, its not implemeted, thank anyway