Hi
Got a customer with a t2300 that has some problems with scanning, it leaves some yellow fields on the scans ( cis sensor?) and also it stops scanning in the middle of the sheets, and finishes the scan and generates a file without any error.
The motor diagnostic worked but doing a scanner validation it doesnt pull the sheet trough error 09:01 (jam), if helping the scanner and push the diagnostic sheet trough it fails with a focus limit message.
these problems started at the same time.
any one has any ideas ?
Got a customer with a t2300 that has some problems with scanning, it leaves some yellow fields on the scans ( cis sensor?) and also it stops scanning in the middle of the sheets, and finishes the scan and generates a file without any error.
The motor diagnostic worked but doing a scanner validation it doesnt pull the sheet trough error 09:01 (jam), if helping the scanner and push the diagnostic sheet trough it fails with a focus limit message.
these problems started at the same time.
any one has any ideas ?
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