H/P color cm 6030 mfp and a 50.7 error...help me !!!

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  • landspeeder
    Trusted Tech

    250+ Posts
    • Feb 2010
    • 355
    #1

    H/P color cm 6030 mfp and a 50.7 error...help me !!!

    I have a customer with one of these MFP's and its showing a 50.7 error. I went on site pulled the fuser and found a split drive gear in the machine itself...not the fuser. There are two gears side by side and its the right gear thats split. Seen from looking in the printer on the right side of the machine. Looks like a 15 +/- tooth gear ...the one to its left, same shaft, is a 22t gear...I cant seem to find the gears in the parts manual...so my question is do they come with the fuser drive motor???

    Thanks
    David
    You never realize how cheap a professional is until after you let an amateur do it.... and
    if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!
    Tags: 030, 603, 6030, color, customer, drive, error, fuser, gear, gears, help, lef, left, manual, mfp, motor, one, part number, parts, parts manual, printer, pulled, shaft, showing, side, texture
    • prntrfxr
      Service Manager

      1,000+ Posts
      • Apr 2008
      • 1622
      #2
      I tried to post this yesterday. The part manual is real confusing.

      RC1-8925 DAMPER GEAR

      XG9-0586 BALL BEARING

      RM1-3247 ONE WAY GEAR ASSY


      These are the parts that engage the fuser. You have no idea what we had to go through to get this info. The answer involved 3 different companies and 2 hours on hold with HP to confirm it. We're going to make a kit with these parts soon to help techs out.
      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

        Comment

        • landspeeder
          Trusted Tech

          250+ Posts
          • Feb 2010
          • 355
          #3
          Good morning..awesome...I owe you one!!!!! I spent yesterday trying to figure what the parts could be...I thought the one way gear and maybe the damner..but not the brg...does the brg go bad? Is this a time thing to change?

          We are mainly a Xerox phaser depot...if you ever need any help..ask me!!!

          Thanks again
          You never realize how cheap a professional is until after you let an amateur do it.... and
          if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

            Comment

            • landspeeder
              Trusted Tech

              250+ Posts
              • Feb 2010
              • 355
              #4
              I cant seem to find all of the parts out of Toronto...how much do you want for a kit? Thanks D
              You never realize how cheap a professional is until after you let an amateur do it.... and
              if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                Comment

                • prntrfxr
                  Service Manager

                  1,000+ Posts
                  • Apr 2008
                  • 1622
                  #5
                  I sent you a PM on the info. We have all 3 parts available. Just send me a PM when you finally finish the repair, cause I want to ask you some questions. We learn from each other.

                  Update: The kit is now available
                  Last edited by prntrfxr; 06-02-2010, 08:10 PM.
                  Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                    Comment

                    • PolarisEngr
                      #6
                      I have a 6015 CLJ printer that appears to have the same broken gear. I pulled the fuser and removed the broken gear from the machine. It is a white plastic gear with a metal bearing type device inside it. It seems to have a part number printed on it "RC1-8922", but I can't find that part anywhere. Any ideas? Also, if anyone sells this part, I'd be happy to order it. Also, the fuser seems to be very hard to rotate. Is that why the gear broke?

                      Thanks!

                        Comment

                        • prntrfxr
                          Service Manager

                          1,000+ Posts
                          • Apr 2008
                          • 1622
                          #7
                          same gear kit for the 6015 as the 6030.
                          Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                            Comment

                            • landspeeder
                              Trusted Tech

                              250+ Posts
                              • Feb 2010
                              • 355
                              #8
                              The kit works perfectly.....also the fuser is very hard to turn..look at the size of the press springs inside...did it break the gear...maybe but the new gear is a different color and texture of plastic...maybe stronger...but not to much as we like our repair's...keeps us off the streets!!
                              You never realize how cheap a professional is until after you let an amateur do it.... and
                              if this was an easy thing to do then everybody would be doing it! But it isn't and they are not!!

                                Comment

                                • prntrfxr
                                  Service Manager

                                  1,000+ Posts
                                  • Apr 2008
                                  • 1622
                                  #9
                                  all of the new printers HP makes lately require fuser drive gears after a while. Ever since the 4200 series swing plate issue. Even the P4010/4015 series which has a pretty hefty looking gear, we've already been seeing some techs order them.
                                  Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                                    Comment

                                    • technet.com
                                      #10
                                      Re: H/P color cm 6030 mfp and a 50.7 error...help me !!!

                                      Originally posted by prntrfxr
                                      all of the new printers HP makes lately require fuser drive gears after a while. Ever since the 4200 series swing plate issue. Even the P4010/4015 series which has a pretty hefty looking gear, we've already been seeing some techs order them.
                                      Where can we order this kit?

                                      Thx.

                                      pm sent.

                                        Comment

                                        • prntrfxr
                                          Service Manager

                                          1,000+ Posts
                                          • Apr 2008
                                          • 1622
                                          #11
                                          Re: H/P color cm 6030 mfp and a 50.7 error...help me !!!

                                          Because you asked specifically, you can buy this kit at TSA World. The part number is KC60XX.
                                          Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                                            Comment

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