Ecosys P6325

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  • Larhal
    Retired Part Time

    Site Contributor
    VIP Subscriber
    250+ Posts
    • May 2013
    • 372
    #1

    [CQ] Ecosys P6325

    Hi All,

    We just picked up Kyocera Printers. I am Ricoh trained but had some experience (a little) with Kyocera products.

    We just placed 6 of the Ecosys P6325 printers in 4 different locations in January. I am getting CQ calls left and right. It seems that the toner, Original Kyocera, causing lines on the drums, like tear drops. This is happening mainly with the black but also is happening with the colors, not as much as they are not used as much. The clicks on the machines are between 7K and 11K.

    Have not gotten access to the Kyocera site as of yet. Are there any Service bulletins on this issue? Anyone else seeing this issue.

    Thanks in advance for any help.

    Larhal
    Last edited by Larhal; 02-11-2020, 04:34 PM.
    Larhal

    Cant Afford to Retire

    If all else fails read the Service Manual!

    If that fails, meet me at the pub and we will discuss it, maybe, probably not we are at the pub!
    Tags: issue, kyocera, p6325, printers
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22698
      #2
      Re: Ecosys P6325

      Can you present some samples? =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • scottybbb
          Trusted Tech
          • Dec 2010
          • 126
          #3
          Re: Ecosys P6325

          They supposedly changed something with the drum unit. Changed the thickness of a spacer inside the unit itself. We still see this all the time with this series. Just got to change the drum and warranty the defective one.

            Comment

            • Larhal
              Retired Part Time

              Site Contributor
              VIP Subscriber
              250+ Posts
              • May 2013
              • 372
              #4
              Re: Ecosys P6325

              Originally posted by scottybbb
              They supposedly changed something with the drum unit. Changed the thickness of a spacer inside the unit itself. We still see this all the time with this series. Just got to change the drum and warranty the defective one.
              Hi Scottybbb,

              that is what we have been doing, I carry 2 sets of drums now. Thanks for the information, are there any SB on this?

              I am going to a call today and will get pictures and post them Blackcat.

              Larhal
              Larhal

              Cant Afford to Retire

              If all else fails read the Service Manual!

              If that fails, meet me at the pub and we will discuss it, maybe, probably not we are at the pub!

                Comment

                • Larhal
                  Retired Part Time

                  Site Contributor
                  VIP Subscriber
                  250+ Posts
                  • May 2013
                  • 372
                  #5
                  Re: Ecosys P6325

                  Hi All,

                  We to a call this morning and found this.

                  Needless to say 4 drum units to be replaced.

                  IMG_1282.JPG

                  Larhal
                  Larhal

                  Cant Afford to Retire

                  If all else fails read the Service Manual!

                  If that fails, meet me at the pub and we will discuss it, maybe, probably not we are at the pub!

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22698
                      #6
                      Re: Ecosys P6325

                      Yup. Kyocera spaced the drum blade closer to the drum for better cleaning. It must be working to some degree, because I'm not seeing the same machines repeatedly.

                      If you're in a pinch, they will clean off with orange-sol or Fast505 and a lot of rubbing with webrils. Then a rinse with alcohol. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • scottybbb
                          Trusted Tech
                          • Dec 2010
                          • 126
                          #7
                          Re: Ecosys P6325

                          There is a service bulletin from July of 2017. Reference number is 2NR-0036 {H139}. We still see the problem with new drum units.

                            Comment

                            • Larhal
                              Retired Part Time

                              Site Contributor
                              VIP Subscriber
                              250+ Posts
                              • May 2013
                              • 372
                              #8
                              Re: Ecosys P6325

                              Thanks all for your assistance. Great bunch of people you are.

                              Knowledge is key and this forum has a lot of knowledge to share.

                              Thanks again.

                              Larhal
                              Larhal

                              Cant Afford to Retire

                              If all else fails read the Service Manual!

                              If that fails, meet me at the pub and we will discuss it, maybe, probably not we are at the pub!

                                Comment

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