Lexmark MX710CE printing magenta across entire page?

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  • best-tech
    Master Technical Support
    • Nov 2014
    • 46

    #1

    [CQ] Lexmark MX710CE printing magenta across entire page?

    I have a Lexmark MX710CE printing magenta across entire page. Black prints are fine. But when printing color the whole page edge-to-edge is solid magenta. Replaced the imaging unit per Lexmark service but no change. Don't know where to look next?
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22798

    #2
    Re: Lexmark MX710CE printing magenta across entire page?

    Originally posted by best-tech
    I have a Lexmark MX710CE printing magenta across entire page. Black prints are fine. But when printing color the whole page edge-to-edge is solid magenta. Replaced the imaging unit per Lexmark service but no change. Don't know where to look next?
    is there a separate development unit in this machine? sounds like a failed developer or even a bad ITB belt

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    • best-tech
      Master Technical Support
      • Nov 2014
      • 46

      #3
      Re: Lexmark MX710CE printing magenta across entire page?

      Originally posted by Phil B.
      is there a separate development unit in this machine? sounds like a failed developer or even a bad ITB belt
      Separate drums and charge unit for each color. Already replaced them. B&W mode is fine. Color mode, doesn't matter if there's color on the print or not. Comes out solid magenta. See samples attached.Black mode.jpgColor mode.jpg

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      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22798

        #4
        Re: Lexmark MX710CE printing magenta across entire page?

        Originally posted by best-tech
        Separate drums and charge unit for each color. Already replaced them. B&W mode is fine. Color mode, doesn't matter if there's color on the print or not. Comes out solid magenta. See samples attached.[ATTACH=CONFIG]37170[/ATTACH][ATTACH=CONFIG]37171[/ATTACH]
        that's because in color mode ( even if no color on page) the color components are put into play... you might have a grounding issue... but it looks like a DEVELOPER unit issue.. not charge

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22997

          #5
          Re: Lexmark MX710CE printing magenta across entire page?

          Yes, you're experiencing charge loss at one of the color units or HVT. I would try swapping around the photoconductors to see if you can get the background color to change. If it doesn't change that points toward the HVT (probably on the power supply). =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • best-tech
            Master Technical Support
            • Nov 2014
            • 46

            #6
            Re: Lexmark MX710CE printing magenta across entire page?

            Hey guys, narrowed it down to the magenta laser. It's staying on all the time. Most likely a board problem.

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