Hello,
Here is what I have going on:
Line on some scans (never copies) when you look at a scanned document on the PC monitor.
Slit glass is clean, so it's not that.
Line is 2 7/8ths inches from the left side.
Not always there though.
Most of the time it's black but sometimes it's pink and once it was blue.
It is plugged directly in the wall.
No interference seems to be the cause.
Does not do it from the glass.
Customer says the line can appear at first or sometimes not for a long time on larger scan jobs. But it eventually happens more as the machine is used a lot. Line is faint and gets bolder as the scans progress.
The white plate does have paint missing in spots but not where the line is showing up.
Questions: is this possibly electrical? A Board acting up? How hard to replace the feeder in case it's something with that? Customer is asking if it's worth putting money into. You know the drill!
Thanks for any help.
Here is what I have going on:
Line on some scans (never copies) when you look at a scanned document on the PC monitor.
Slit glass is clean, so it's not that.
Line is 2 7/8ths inches from the left side.
Not always there though.
Most of the time it's black but sometimes it's pink and once it was blue.
It is plugged directly in the wall.
No interference seems to be the cause.
Does not do it from the glass.
Customer says the line can appear at first or sometimes not for a long time on larger scan jobs. But it eventually happens more as the machine is used a lot. Line is faint and gets bolder as the scans progress.
The white plate does have paint missing in spots but not where the line is showing up.
Questions: is this possibly electrical? A Board acting up? How hard to replace the feeder in case it's something with that? Customer is asking if it's worth putting money into. You know the drill!
Thanks for any help.
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