XM 3250 multi sheet deeding from paper tray

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  • ChrisG
    Trusted Tech

    100+ Posts
    • Oct 2013
    • 184
    #1

    XM 3250 multi sheet deeding from paper tray

    Have a fairly high volume machine that has ran fine until this point but now seems to multi sheet feed from the paper tray on a regular basis. Have replaced the sep roller assembly and the tray with the same results. Anyone familiar to this issue?

    Thanks
    Chris
    TJL Copy
    Tags: assembly, multi, paper, sheet, tray
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 8020
      #2
      Re: XM 3250 multi sheet deeding from paper tray

      Originally posted by ChrisG
      Have a fairly high volume machine that has ran fine until this point but now seems to multi sheet feed from the paper tray on a regular basis. Have replaced the sep roller assembly and the tray with the same results. Anyone familiar to this issue?

      Thanks
      Chris
      TJL Copy
      Not familiar with Lexmark but those separation assy includes some kind of torque limiter or spring?
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23009
          #3
          Re: XM 3250 multi sheet deeding from paper tray

          Lexmarks use a unique sort of separation. If I were to give it a name, I'd call it "radius separation". The pickup rollers are particularly grippy, and the action of pulling the top page off of the stack and bending it 90 degrees up the vertical path provides the separation. There ARE very small friction pads on the separation assembly, but in my experience they don't do much. Those separation rollers DO counter-rotate, but again, it doesn't do much. There is nothing adjustable about this separation system.

          Three questions:
          1) Is it special media like NCR, or card with perforated edges?
          2) Have you tried the standard 20# bond that you sell? Bring a ream to test.
          3) Try re-cleaning those separation rollers with orange cleaner or WD40.

          That's about all that you can do.

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • dalewb74
              Service Manager

              Site Contributor
              1,000+ Posts
              • Feb 2018
              • 1155
              #4
              Re: XM 3250 multi sheet deeding from paper tray

              have you tried rubber rejuvenator on the rollers?

                Comment

                • apump
                  Trusted Tech

                  100+ Posts
                  • Mar 2009
                  • 160
                  #5
                  Re: XM 3250 multi sheet deeding from paper tray

                  its at a hospital and it is very noticeable, i would even say something, its that bad..

                    Comment

                    • mloudy
                      Senior Tech

                      500+ Posts
                      • Oct 2015
                      • 790
                      #6
                      Re: XM 3250 multi sheet deeding from paper tray

                      We have never experienced double feeding from the paper trays on any of the Lexmark models we sell which includes the XM3250. I would go with blackcats recommendation and give them a few reams of paper and see what happens. Could save you a bunch of trips trying to find a problem with the machine that doesn't exist.

                        Comment

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