how to get A4 instead of 8 1/2 x 11 paper size ?

[hugohug]

hi everyone
i have a develop 454e
when i put A4 paper in tray 1 it shows 8 1/2 x 11 and shows 11*17 when i put A3 and this give me problems when i print i have to select tray manually it doesn't print directly ,
i appreciate any possible help about this
thanks in advance

[emujo]

Re: how to get A4 instead of 8 1/2 x 11 paper size ?

What county code are you using? Emujo

[Mr Spock]

Re: how to get A4 instead of 8 1/2 x 11 paper size ?

sevice mode marketing area...

[tech51]

Re: how to get A4 instead of 8 1/2 x 11 paper size ?

Does it recognise the correct size in tray 2? If it does then it's not an area problem but a tray 1 fault.
In my experience this fault is nearly always caused by a break in the wiring on the tray size (sliding) block.

[blackcat4866]

Re: how to get A4 instead of 8 1/2 x 11 paper size ?

Am I missing something here? How about selecting paper tray settings > standard sizes > metric? =^..^=

[aussieducker]

Re: how to get A4 instead of 8 1/2 x 11 paper size ?

if its only tray 1 reading wrong size, then change out the size detection sensors at rear of tray (the assembly with tray lift motor).
Had this the other day all other trays correct except tray 1.

[hugohug]

Re: how to get A4 instead of 8 1/2 x 11 paper size ?

What county code are you using? Emujo

212 morocco

sevice mode marketing area...

ok thank you i will try that

Does it recognise the correct size in tray 2? If it does then it's not an area problem but a tray 1 fault.
In my experience this fault is nearly always caused by a break in the wiring on the tray size (sliding) block.

yes in try 2 it recognize A4 ,and in tray 1 it shows 8 1/2 x 11 instead of A4 !

Am I missing something here? How about selecting paper tray settings > standard sizes > metric? =^..^=

ok thank you i will try to find tray settings where ever they are

[allan]

Re: how to get A4 instead of 8 1/2 x 11 paper size ?

Even if the machine is set to metric it will still pick up inch paper. I have a lot of machines with mixed letter size and A4 paper.
That has its own gremlins. Change the tray out or look for a problem on the tray.

[filladefilla]

I have similar issue with my Konica c454e... Tray 3 is set to 8 1/2 x 11 instead of A4...

any help?

[Gift]

Check if there's paper behind the tray and if the paper guides are in correct positions.
You can also try and swap tray 3 with tray 4 and see if the issues is related to the drawer.

[copytechtrouble]

I have similar issue with my Konica c454e... Tray 3 is set to 8 1/2 x 11 instead of A4...

any help?

if the tray and copier paper size settings are correct but its still showing 8 1/2 in the tray, you may have a broken wire in the PAPER SIZE DETECTION SECTION. I've highlighted the relevant part from the parts manual. there is a Technical document about this failure but I cant find it right now. ill keep looking...

[femaster]

I have similar issue with my Konica c454e... Tray 3 is set to 8 1/2 x 11 instead of A4...

any help?

Is tray 3 an LCT? If so, go into service mode, System 2 -> LCT Paper Size Setting -> A4LCT -> A4. Exit service mode, reboot copier.

[filladefilla]

Yes pls, Tray 3 is LCT, I have set it to A4 yet it still show 8 1/2 x 11

pls, advise

[tsbservice]

Marketing area?

[filladefilla]

Is tray 3 an LCT? If so, go into service mode, System 2 -> LCT Paper Size Setting -> A4LCT -> A4. Exit service mode, reboot copier.

Thanks; it's working now. I also had to go to LCT's built-in Size settings too, to change it to A4.

Thanks so much femaster