bizhub c554 scan/fax button is disabled!

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • eli
    Not a technician
    • Oct 2014
    • 40
    #1

    bizhub c554 scan/fax button is disabled!

    Just picked up a used machine. When I press the scan/fax button, the machine just beeps and nothing happens. Anything scan/fax related is missing from the menu.

    Is there a way to reset all settings? How can I enable scanning? Can't find any info online!
    Tags: None
    • Woxner
      Senior Tech
      500+ Posts
      • Jul 2011
      • 795
      #2
      Re: bizhub c554 scan/fax button is disabled!

      is the hdd still in it or turned on. someone could also have turn that off in admin

        Comment

        • blackcat4866
          Master Of The Obvious
          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22545
          #3
          Re: bizhub c554 scan/fax button is disabled!

          Originally posted by Woxner
          is the hdd still in it or turned on. someone could also have turn that off in admin
          ... or wiped it at the termination of a lease. Do you get the message "Animation guide is not available... "? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • emujo
              Field Supervisor
              2,500+ Posts
              • Jun 2009
              • 3009
              #4
              Re: bizhub c554 scan/fax button is disabled!

              Originally posted by blackcat4866
              ... or wiped it at the termination of a lease. Do you get the message "Animation guide is not available... "? =^..^=
              Like the way you think, but if "animation guide not available" is displaying, HDD must be installed. Emujo
              If you don't see your question answered in the forum, please don't think it's OK to PM me for a personal reply...I do not give out firmware and/or manuals.

                Comment

                • eli
                  Not a technician
                  • Oct 2014
                  • 40
                  #5
                  Re: bizhub c554 scan/fax button is disabled!

                  Nothing about animations. Hard drive is installed. No issues printing, copying, stapling, folding.

                    Comment

                    • Copier Addict
                      Aging Tech
                      Site Contributor
                      10,000+ Posts
                      • Jul 2013
                      • 12499
                      #6
                      Re: bizhub c554 scan/fax button is disabled!

                      Originally posted by eli
                      Nothing about animations. Hard drive is installed. No issues printing, copying, stapling, folding.
                      Maybe this is a stupid question, but when you say hdd is installed, do you mean installed in service mode? Just being physically there doesn't mean it is "installed'

                        Comment

                        • eli
                          Not a technician
                          • Oct 2014
                          • 40
                          #7
                          Re: bizhub c554 scan/fax button is disabled!

                          Originally posted by copier addict
                          Maybe this is a stupid question, but when you say hdd is installed, do you mean installed in service mode? Just being physically there doesn't mean it is "installed'
                          Says SSD is installed, not sure if it is same as HDD. I tried researching this but I'm not a technician so my knowledge is limited.

                          (btw when this pic was taken, I was printing a 4000 page document)


                          Capture.JPG

                            Comment

                            • Albonline
                              Service Manager
                              1,000+ Posts
                              • Sep 2008
                              • 1057
                              #8
                              Re: bizhub c554 scan/fax button is disabled!

                              Originally posted by eli
                              Says SSD is installed, not sure if it is same as HDD. I tried researching this but I'm not a technician so my knowledge is limited.

                              (btw when this pic was taken, I was printing a 4000 page document)


                              [ATTACH=CONFIG]34845[/ATTACH]




                              then the hdd is either turned off or missing, should list either a 250gig or 320gig hdd.must be enabled to scan .

                                Comment

                                • eli
                                  Not a technician
                                  • Oct 2014
                                  • 40
                                  #9
                                  Re: bizhub c554 scan/fax button is disabled!

                                  Originally posted by Albonline
                                  then the hdd is either turned off or missing, should list either a 250gig or 320gig hdd.must be enabled to scan .
                                  My apologies, I searched online and couldn't find any info. Where is it supposed to be and how do I put one in?

                                    Comment

                                    Previous template Next
                                    Working...