C754 D012 code

[nathicana]

This C754 is going back to the lease company. To protect customer's data I ran HDD Overwrite All.

Then the machine said "format hdd or reset encryption code" followed by D012 about 10 seconds later. I formatted hdd.

Now I am getting a D102 code about 10 seconds after startup.

I am not knowledgeable about these machines, we are a Kyocera dealer.

Any help would be great.

[Woxner]

Re: C754 D012 code

well you did the wrong format. that overwrite referes to when the hdd is in use. if it has bizhub secure you need the password to rerformat. but try to do it in service mode. you might get away with it.

[nathicana]

Re: C754 D012 code

well you did the wrong format. that overwrite referes to when the hdd is in use. if it has bizhub secure you need the password to rerformat. but try to do it in service mode. you might get away with it.

Thanks for the reply

How do I enter service mode and format?

I tried utility/ counter list/ stop 0 0 stop 0 1 but could not find counter list.

Also concerned error will come up and lock me out, guess I have to do it fast.

[nathicana]

Re: C754 D012 code

well you did the wrong format. that overwrite referes to when the hdd is in use. if it has bizhub secure you need the password to rerformat. but try to do it in service mode. you might get away with it.

I got into service mode. Should I do physical format or logical format?

[Woxner]

Re: C754 D012 code

logical takes ten mionutes or so phy will take hr upon hours. it will ask for movie data upon reboot

[nathicana]

Re: C754 D012 code

logical takes ten mionutes or so phy will take hr upon hours. it will ask for movie data upon reboot

I did both physical and logical format. No difference.

What is a d012? Should something be replaced? I haven't been able to get a service manual off the internet.

Thank you

[habik]

Re: C754 D012 code

Check if HDD is ON (INstalled in Service Mode)

Then do a logical format

Then re-load firmware.

[nathicana]

Re: C754 D012 code

Check if HDD is ON (INstalled in Service Mode)

Then do a logical format

Then re-load firmware.

So the HDD should be set to on? Is that under state confirmation?

Where can I get the firmware and instructions on how to load?

In the future should I select overwrite temporary data instead of overwrite all? It seems so.


Thanks

[mthomasebs]

Re: C754 D012 code

HDD is under System 2 in Service Mode. Set to Installed.

This has also been asked here.

For firmware, try signing up at https://infohub.konicaminolta.eu

[nathicana]

Re: C754 D012 code

HDD is under System 2 in Service Mode. Set to Installed.

This has also been asked here.

For firmware, try signing up at https://infohub.konicaminolta.eu

I signed up,thanks but we are not a dealer. I don't know how to load firmware or if it will succeed with the d012 code displayed. Maybe I can get a manual on the website to help me with that.

I also tried turning off the HDD and the machine came up and said ready to copy but would not output a sheet. When I tried running a copy it went on the job list with status "stop printing" and machine said ready to accept another job. Is there a way to get machine to run normally with HDD turned off?

[nathicana]

Re: C754 D012 code

I'm stuck on this C-D012 code. Can anyone can send me bizhub C754 firmware and instructions on how to load it?

[copier tech]

Re: C754 D012 code

If the machine is going back to the dealer & you are worried about security, simply remove the HDD & return the machine without, explain your concerns if asked, most dealers will accept this.

[nathicana]

Re: C754 D012 code

If the machine is going back to the dealer & you are worried about security, simply remove the HDD & return the machine without, explain your concerns if asked, most dealers will accept this.

The machine is going to a leasing company and it is supposed to be in running condition. I am a technician but unfamiliar with Konica machines. I ran the wrong overwrite to remove customer's data and got the C-D012 code.

[nathicana]

Re: C754 D012 code

I obtained the firmware and loaded it. The machine now does not display the d012 code. It says ready to copy but after scanning the original machine says "Ready to accept another job" without printing anything. Hard drive still shows installed in service mode.

Oil can showing, I touch it and "prt/ir error" comes up.

Also I have to enter a password to enter service mode which I didn't before the firmware update. 9272 four times.

[Synthohol]

Re: C754 D012 code

honestly if just going back to leasing company, set HDD to uninstalled, unplug both hdd connectors and boot.
likely it will say something like format ssd? say yes.
it will copy fine for what the leasing company tests for acceptance but scanning is limited i think but will come to ready, and pass paper. thats all they look for.
if it was going into the field i'd make different suggestions.