IP Address no Op Panel

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  • copierlady
    Trusted Tech
    250+ Posts
    • Apr 2008
    • 338
    #1

    IP Address no Op Panel

    Hey guys. Been a while. I have a customer with several Biz Hub c3350's. With the touch panels out. They do not want to spend the money to have the panels repaired. They made great copies before the panels went out, so they want to use them as printers. Problem is because the touch panels are out we can't get an IP address. Is there a way around this?
    Thanks
    Tags: address, panels, printers, problem, touch
    • blackcat4866
      Master Of The Obvious
      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22545
      #2
      Re: IP Address no Op Panel

      It might take a little while, but the sure fire way of doing this is to load a network scanner utility like:
      SoftPerfect Network Scanner : fast, flexible, advanced

      Connect your laptop to the copier via crossover (most current laptops can use a straight cable just fine)
      Load NetScan and set the search range from 1.1.1.1 to 255.255.255.254
      Start the utilty. Netscan will ping each address sequentially until it finds the IP for the printer. The second one will be easier since you can narrow down the range a lot (you know the first address, which will be in the same IP range as the second), i.e.: 102.168.1.1 to 192.168.1.254

      Now that you know the addresses you can set the IP on your laptop to the same IP range > browse the web interface > and change the IP address to anything you like. In the same way you can make most of the machine settings through the web interface.

      It sounds roundabout, but it is pretty simple and effective. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • BillyCarpenter
          Field Supervisor
          Site Contributor
          VIP Subscriber
          10,000+ Posts
          • Aug 2020
          • 14153
          #3
          Re: IP Address no Op Panel

          Advanced IP Scanner - Download Free Network Scanner.
          Growth is found only in adversity.

            Comment

            • Reed
              Senior Tech
              Site Contributor
              100+ Posts
              • Feb 2011
              • 232
              #4
              Re: IP Address no Op Panel

              If it is a relatively small network I would try this if they were the printers previously on the network? If so go to the windows command prompt and perform an "arp -a" request before connecting any printers to the network it will show you all the ip addresses on the network. Plug the printers into the network ( wait a minute or so ) and perform the "arp -a" request again. See what new ip addresses show up. From there I would see if I can get onto the web interface using the NEW IP addresses found in your arp cache. You may need to flush the arp cache before starting so you don't pick up old devices that are no longer there. Good luck it is a fairly easy procedure

                Comment

                • rrrohan
                  Service Manager
                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1967
                  #5
                  Re: IP Address no Op Panel

                  just look for Mac address starting 00-20-6b

                    Comment

                    • mascan42
                      Trusted Tech
                      250+ Posts
                      • Oct 2008
                      • 448
                      #6
                      Re: IP Address no Op Panel

                      Slightly off-topic, but with no display, how will they know if something goes wrong?

                        Comment

                        • BillyCarpenter
                          Field Supervisor
                          Site Contributor
                          VIP Subscriber
                          10,000+ Posts
                          • Aug 2020
                          • 14153
                          #7
                          Re: IP Address no Op Panel

                          Originally posted by mascan42
                          Slightly off-topic, but with no display, how will they know if something goes wrong?
                          No one ever said that this was a well thought out plan.
                          Growth is found only in adversity.

                            Comment

                            • Synthohol
                              Certified Konica Expert
                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5168
                              #8
                              Re: IP Address no Op Panel

                              should be a label with the MAC address, try to arp it a new IP.
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • blackcat4866
                                  Master Of The Obvious
                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22545
                                  #9
                                  Re: IP Address no Op Panel

                                  Originally posted by mascan42
                                  Slightly off-topic, but with no display, how will they know if something goes wrong?
                                  For things like jams & Add Toner indications you can browse the web interface for more information. Anything more complex ... might be impossible to diagnose.

                                  Slightly off-topic: I had a customer that wanted me to order an operation panel for their bizhub 350 to clear the fuser error, but did not actually want to buy the operation panel. They just wanted me to eat the cost of the panel, and bring it out only when service was required. Nooooo ... that's not happening.
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • copier tech
                                      Field Supervisor
                                      5,000+ Posts
                                      • Jan 2014
                                      • 7730
                                      #10
                                      Re: IP Address no Op Panel

                                      Originally posted by copierlady
                                      Hey guys. Been a while. I have a customer with several Biz Hub c3350's. With the touch panels out. They do not want to spend the money to have the panels repaired. They made great copies before the panels went out, so they want to use them as printers. Problem is because the touch panels are out we can't get an IP address. Is there a way around this?
                                      Thanks

                                      Say you do get them printing with out the screen how can they view warning messages or even select a paper tray if it has a size/type mismatch?

                                        Comment

                                        • rrrohan
                                          Service Manager
                                          Site Contributor
                                          1,000+ Posts
                                          • Sep 2011
                                          • 1967
                                          #11
                                          Re: IP Address no Op Panel

                                          i dont recall ever having a screen die let alone multiple at same client. but i gotta agree going along with the install of faulty units is a bag of worms for u

                                            Comment

                                            • femaster
                                              Service Manager
                                              1,000+ Posts
                                              • May 2011
                                              • 1323
                                              #12
                                              Re: IP Address no Op Panel

                                              Originally posted by rrrohan
                                              i dont recall ever having a screen die let alone multiple at same client. but i gotta agree going along with the install of faulty units is a bag of worms for u
                                              Was just about to make the same comment. We had (and still have) quite a few of these out in the field. I'd guess probably around 30 to 35 of these total over the years, and have never had a single OP panel go out.

                                              I'd be curious to know what the customer has done to their machines to cause so many failures of the panel.
                                              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                                              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                                Comment

                                                • Toxic
                                                  Senior Tech
                                                  500+ Posts
                                                  • Dec 2009
                                                  • 688
                                                  #13
                                                  Re: IP Address no Op Panel

                                                  Same for me, had broken paper cassettes but OP no.
                                                  Maybe somebody put sticker like this on machine

                                                  eba74626-03ef-47a5-859a-13ff2632e0f5_1.bfa0c365b650363fc0a686fbc2a0dca2.jpg

                                                    Comment

                                                    • tech51
                                                      Senior Tech
                                                      500+ Posts
                                                      • Jan 2009
                                                      • 837
                                                      #14
                                                      Re: IP Address no Op Panel

                                                      Had blank panels a few times. It was never the panel itself but either the ssd board, mfp board or a combination of the two.

                                                      These all happened at recycling centres that seemed to have poor quality mains electricity supplies.

                                                      A costly repair either way.

                                                        Comment

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