Bizhub C658 showing 0.00% TCR Density for magenta

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  • JasonSBE
    Trusted Tech

    Site Contributor
    100+ Posts
    • Apr 2014
    • 180

    Bizhub C658 showing 0.00% TCR Density for magenta

    C458, not C658. Made a mistake when writing the title. Probably the same components, but wanted to clarify.

    Hey all, I've tried the developer, the FRB, and the high voltage board. Image quality is great, but the machine detects 0.0 for magenta and so of course it codes out after 25 pages or so. I don't want to run this machine too much until it registers right. Any other parts besides the MFP board that anyone can think of?
    Last edited by JasonSBE; 09-05-2023, 08:44 PM.
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 7879

    #2
    Re: Bizhub C658 showing 0.00% TCR Density for magenta

    Originally posted by JasonSBE
    C458, not C658. Made a mistake when writing the title. Probably the same components, but wanted to clarify.

    Hey all, I've tried the developer, the FRB, and the high voltage board. Image quality is great, but the machine detects 0.0 for magenta and so of course it codes out after 25 pages or so. I don't want to run this machine too much until it registers right. Any other parts besides the MFP board that anyone can think of?

    Have you fitted a new magenta developer unit ?
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

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    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4143

      #3
      Re: Bizhub C658 showing 0.00% TCR Density for magenta

      What about the drum? I always replace the drum & add some aftermarket developer, then manually add toner in service mode until around 6%.

      You covered a lot already. But you should of seen some type of change with new developer unit or even swapping from another machine.

      How about initializing machine?

      Only thing I can think of is MFP board if all else fails.
      Last edited by copyman; 09-06-2023, 03:25 AM.

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      • rrrohan
        Service Manager

        Site Contributor
        1,000+ Posts
        • Sep 2011
        • 1971

        #4

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        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7569

          #5
          Re: Bizhub C658 showing 0.00% TCR Density for magenta

          +1 for toner hopper
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4143

            #6
            Re: Bizhub C658 showing 0.00% TCR Density for magenta

            OP said they replaced the developer and still at 0%. If new developer is installed the level history would change even if toner hopper was empty.

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            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7569

              #7
              Re: Bizhub C658 showing 0.00% TCR Density for magenta

              Originally posted by copyman
              OP said they replaced the developer and still at 0%. If new developer is installed the level history would change even if toner hopper was empty.
              Not necessarily. He said he replaced "developer" and we don't know what exactly he's replaced, powder, second hand unit won't reset TCR at all only brand new unit or chip.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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              • kingarthur
                Service Manager

                1,000+ Posts
                • Feb 2008
                • 1187

                #8
                Re: Bizhub C658 showing 0.00% TCR Density for magenta

                I had exactly the same problem, new DV units, new toner hoppers, toner motors, as it was happening on 2 colours, FRCB, I was ready to sell them a new machine, when I tried the expansion board, EXCB, p/no A79JH00500, couldn't believe it when it worked - been working for a year now
                Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

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                • JasonSBE
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Apr 2014
                  • 180

                  #9
                  Re: Bizhub C658 showing 0.00% TCR Density for magenta

                  Originally posted by tsbservice
                  Not necessarily. He said he replaced "developer" and we don't know what exactly he's replaced, powder, second hand unit won't reset TCR at all only brand new unit or chip.
                  Sorry, let me clarify. It was the developer unit, not recharging the one that was in the machine.

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                  • JasonSBE
                    Trusted Tech

                    Site Contributor
                    100+ Posts
                    • Apr 2014
                    • 180

                    #10
                    Re: Bizhub C658 showing 0.00% TCR Density for magenta

                    Originally posted by kingarthur
                    I had exactly the same problem, new DV units, new toner hoppers, toner motors, as it was happening on 2 colours, FRCB, I was ready to sell them a new machine, when I tried the expansion board, EXCB, p/no A79JH00500, couldn't believe it when it worked - been working for a year now
                    Thank you for the pointer. I'm going to look into it.

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                    • copyman
                      Owner / Technician

                      Site Contributor
                      2,500+ Posts
                      • Sep 2005
                      • 4143

                      #11
                      Re: Bizhub C658 showing 0.00% TCR Density for magenta

                      Originally posted by JasonSBE
                      Sorry, let me clarify. It was the developer unit, not recharging the one that was in the machine.
                      Thanks for the update. That is how I read your post. Since level didn't change makes me think a board for sure.

                      This is a strange one. Please let us know what it turns out to be.
                      Last edited by copyman; 09-06-2023, 11:18 PM.

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                      • copyman
                        Owner / Technician

                        Site Contributor
                        2,500+ Posts
                        • Sep 2005
                        • 4143

                        #12
                        Re: Bizhub C658 showing 0.00% TCR Density for magenta

                        Originally posted by tsbservice
                        Not necessarily. He said he replaced "developer" and we don't know what exactly he's replaced, powder, second hand unit won't reset TCR at all only brand new unit or chip.
                        Many times I've swapped "used" dev units between machines and was able to get levels back to 6+ %

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                        • igor.sanfilip
                          Junior Member
                          • Mar 2015
                          • 9

                          #13
                          Re: Bizhub C658 showing 0.00% TCR Density for magenta

                          HI,
                          try to disconnect and to reconnect all connectors on printer control board, worked for me on C220 when Y-TCR was sometimes 8% but mostly 0%.

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                          • mitchl
                            Senior Tech

                            Site Contributor
                            500+ Posts
                            • Apr 2007
                            • 500

                            #14
                            Re: Bizhub C658 showing 0.00% TCR Density for magenta

                            KM weirdness at its best. I have a BHC658 that just refuses to add toner to itself when the TCR gets low. Yes you can manually tone it up to 6.5%, run 200 copies and its down in the 2% or lower range. New DV unit, new drum but the problem persists. Any ideas?

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