Bizhub 250i error c-c164

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  • cyta123
    Technician
    • Aug 2015
    • 34

    Bizhub 250i error c-c164

    I have a bizhub c250i with error c-c164. After display error it reboots. I can get into Tech Mode. I updated to the latest firmaware -still the same error, I changed type model according SM - no change. I can't find anything about this error on infohub (Europe).
  • srvctec
    Former KM Senior Tech
    500+ Posts
    • Oct 2009
    • 827

    #2
    Re: Bizhub 250i error c-c164

    From the service manual.
    Started in the copier service business in the fall of 1988 and worked at the same company for 33.5 years, becoming the senior tech in 2004 but left to pursue another career on 4/29/22.

    Comment

    • Synthohol
      Certified Konica Expert
      Site Contributor
      5,000+ Posts
      • Mar 2016
      • 5170

      #3
      Re: Bizhub 250i error c-c164

      Originally posted by cyta123
      I changed type model according SM - no change.
      Why did you change it? What is the first 4 of the serial#‽

      Aa2j is 10 and 1
      Aa2k is 10 and 2
      Aa2m is 10 and D
      We know a thing or two because we've seen a thing or two.
      The medication helps though...

      Comment

      • cyta123
        Technician
        • Aug 2015
        • 34

        #4
        Re: Bizhub 250i error c-c164

        Why did you change it? What is the first 4 of the serial#‽

        Aa2j is 10 and 1
        Aa2k is 10 and 2
        Aa2m is 10 and D

        The first 4 digit are: AA2M so I writed 10 and D but no effect.

        According to SM I made first 3 points of procedure.

        Comment

        • Albonline
          Service Manager
          1,000+ Posts
          • Sep 2008
          • 1057

          #5
          Re: Bizhub 250i error c-c164

          Originally posted by cyta123
          Why did you change it? What is the first 4 of the serial#‽

          Aa2j is 10 and 1
          Aa2k is 10 and 2
          Aa2m is 10 and D

          The first 4 digit are: AA2M so I writed 10 and D but no effect.

          According to SM I made first 3 points of procedure.
          what hardware was just replaced? (this code happens when you try and use used parts from a different copier without resetting them first.)

          Comment

          • cyta123
            Technician
            • Aug 2015
            • 34

            #6
            Re: Bizhub 250i error c-c164

            Nothing was replaced. The machine just restart itself and error c-c164 appeared.

            Comment

            • Albonline
              Service Manager
              1,000+ Posts
              • Sep 2008
              • 1057

              #7
              Re: Bizhub 250i error c-c164

              Originally posted by cyta123
              Nothing was replaced. The machine just restart itself and error c-c164 appeared.
              You may need to run the board reset file, set machine type correctly, and then do firmware.

              I strongly suspect some sort of hardware damage here though.

              Comment

              • cyta123
                Technician
                • Aug 2015
                • 34

                #8
                Re: Bizhub 250i error c-c164

                I will reset machine soon.
                I let you know after that.

                Comment

                • Woxner
                  Senior Tech
                  500+ Posts
                  • Jul 2011
                  • 795

                  #9
                  Re: Bizhub 250i error c-c164

                  Had one of my techs have this on 250i it turned out the SSHD was flaky. he tried reset and format but had to replace it.

                  Comment

                  • cyta123
                    Technician
                    • Aug 2015
                    • 34

                    #10
                    Re: Bizhub 250i error c-c164

                    Is it possible to buy and install other SSd Memory then AA2JM72M00 (parts manual)?

                    Comment

                    • tsbservice
                      Field tech
                      Site Contributor
                      5,000+ Posts
                      • May 2007
                      • 7389

                      #11
                      Re: Bizhub 250i error c-c164

                      Originally posted by cyta123
                      Is it possible to buy and install other SSd Memory then AA2JM72M00 (parts manual)?
                      Really good question but the answer as far as I know atm is No.
                      Did you tried reset and format?
                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                      Comment

                      • avecosat
                        Trusted Tech
                        250+ Posts
                        • Jun 2012
                        • 296

                        #12
                        Re: Bizhub 250i error c-c164

                        Originally posted by cyta123
                        Is it possible to buy and install other SSd Memory then AA2JM72M00 (parts manual)?
                        I tried but I didn't get it

                        Comment

                        • cyta123
                          Technician
                          • Aug 2015
                          • 34

                          #13
                          Re: Bizhub 250i error c-c164

                          J formated ssd memory and updated firmware - no effect.
                          First apeared c-164 and then go into self-diagnostic, later machine are frozen.
                          Last edited by cyta123; 12-28-2021, 06:13 PM.

                          Comment

                          • Woxner
                            Senior Tech
                            500+ Posts
                            • Jul 2011
                            • 795

                            #14
                            Re: Bizhub 250i error c-c164

                            Dont go above G4 or J9

                            Comment

                            • cyta123
                              Technician
                              • Aug 2015
                              • 34

                              #15
                              Re: Bizhub 250i error c-c164

                              Do you think it is a good idea to use a reset tools a789be?

                              Comment

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