What is the dumbist customer comment/question you've heard?

[Jettdog]

Re: What is the dumbist customer comment/question you've heard?

About 20 years ago had a call for the City Of Atlanta Chief Of Police office on a Brother fax machine. They said it was an emergency and requested I get there asap. I put them first on my list. The machine was outside the Chief Of Police office. The display said "offline" I pressed the online button and all of their faxes started printing.

Had another call at a Atlanta Police precinct on a Ricoh fax machine that was in terrible shape. We did not want to work on it so we quoted a outrageous price. To my surprise they approved the quote. I asked the user why they would spend that money for the repair and he replied, "we have a lot of fax numbers in that machine and don't want to have to reenter them".

[tonerhead]

Re: What is the dumbist customer comment/question you've heard?

Customer moved copier from one office to another got everything hooked up (almost) but the fax would error out when trying to send a fax. I walk in see no phone line connected and realize that is the problem. Customer says I thought this cable was all I needed. Nope that was just the network cable.

Ever had one plug the phone line into a network jack on the wall? Or better yet, plug the phone line from the line jack to the tel jack on the mfp?

[tonerhead]

Re: What is the dumbist customer comment/question you've heard?

Here's to one of my personal favorites this year. The customer was asking questions about purchasing a new mfp.

"Does the new mfp have wireless?"
No, not standard, it is an option.
"Well, we need wireless"
Why not just used a wired connection to the mfp? It can use the same connection as your current mfp.
"Well, because in 2 months we are replacing all of the desktop computers in the office with laptops which will have wireless capability"

(Banging head with hammer)

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

At one point our sales team were adding wifi kits to all copiers thinking it was upgraded memory lol

Sent from my Pixel 4 XL using Tapatalk

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

today i had a customer print 175 brochures then remove from finisher and place in manual feed tray. i asked what he was doing "z folding them"

he has been printing then photocopying a blank page 175 times with paper source:manual feed and set z fold

it wasn't just that he didn't know z fold option on driver existed he never even considered doing it at PC or asking if it was possible.

[Murv]

Re: What is the dumbist customer comment/question you've heard?

Customer: We just had someone go back into our office and he wants to use the copier, but it won't turn on. He checked the circuit breaker for the outlet, and the cord is plugged in, but when he presses the button on the control panel it won't come on.
Me: Is the power switch behind the front panel in the on position?
Customer: There's a power switch?

[Debs1964]

Re: What is the dumbist customer comment/question you've heard?

Customer: We just had someone go back into our office and he wants to use the copier, but it won't turn on. He checked the circuit breaker for the outlet, and the cord is plugged in, but when he presses the button on the control panel it won't come on.
Me: Is the power switch behind the front panel in the on position?
Customer: There's a power switch?

I've lost count of the number of customers who seem amazed that there is a power switch

[BillyCarpenter]

Re: What is the dumbist customer comment/question you've heard?

If y'all don't mind, I'd like to enter my most recent dumbass customer candidate. This happened yesterday.


I get a call from this young lady at a car lot who informs me that she can no longer scan to her PC. So, I arrive at the car lot and she walks over to the copier to show me that she can no longer scan. I sit down at her PC and there's no scan folder. I also notice that there's a generic print driver installed.

I asked if anyone had been jacking around on this PC and they said no. Then someone spoke up and said that this was a new (used)computer that was installed a few weeks ago.


I simply don't have the patience that I once had. It's getting harder and harder to bite my tongue.


Peace out.

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

If y'all don't mind, I'd like to enter my most recent dumbass customer candidate. This happened yesterday.


I get a call from this young lady at a car lot who informs me that she can no longer scan to her PC. So, I arrive at the car lot and she walks over to the copier to show me that she can no longer scan. I sit down at her PC and there's no scan folder. I also notice that there's a generic print driver installed.

I asked if anyone had been jacking around on this PC and they said no. Then someone spoke up and said that this was a new (used)computer that was installed a few weeks ago.


I simply don't have the patience that I once had. It's getting harder and harder to bite my tongue.


Peace out.

probaly why Konica Minolta has started putting the power button on the side instead

[dave w]

Re: What is the dumbist customer comment/question you've heard?

My reply to customers who ask if I have fixed it properly - I say "No - Its job creation, if I fix it correctly the first time I would quickly be out of a job"

[tonerhead]

Re: What is the dumbist customer comment/question you've heard?

I recently walked into a church office. The secretary said "I think this copier is possessed". I told her "that sounds like more of a job for the pastor instead of me then"

Both had a good laugh over it.

[tonerhead]

Re: What is the dumbist customer comment/question you've heard?

This is a little older, but I once had a customer trying to reach the sales rep about a copier he recently purchased. After a couple tries he contacted me to vent some. Then he said the obvious "I guess to get a salesman's attention you need to reach for their wallet"

Not a dumb comment at all

[tsbservice]

Re: What is the dumbist customer comment/question you've heard?

I recently walked into a church office. The secretary said "I think this copier is possessed". I told her "that sounds like more of a job for the pastor instead of me then"

Both had a good laugh over it.

Sounds like clean joke :cool.

[tonerhead]

Re: What is the dumbist customer comment/question you've heard?

My reply to customers who ask if I have fixed it properly - I say "No - Its job creation, if I fix it correctly the first time I would quickly be out of a job"

Similarly I have said "no I want to come back again right away so we can visit more"

[mojorolla]

Re: What is the dumbist customer comment/question you've heard?

Not a customer but a good one none the less.

Worked for a company years ago and the owners daughter was our dispatcher. She was a nice enough girl but not the sharpest knife in the drawer. I had to move my office across the hall from her after the first month to "keep an eye on her" as the owner put it. So I move up front, an office literally under the stairs...im 6'3' btw.

On the second day the fax machine rings as it normally does 100 times a day. But this time, a customer called the fax line by mistake and you could her saying "hello, hello !?" through the speaker.
Out of no where, this girl gets up, runs to the fax machine, leans over and starts screaming into the fax machine "MA'AM YOU HAVE TO CALL BACK AT THIS NUMBER!!!, HELLO, HELLO ???".

I never laughed so hard in my life and they decided to put her in charge of chasing meter reads shortly there after.