What is the dumbist customer comment/question you've heard?

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  • petermays
    Technician

    50+ Posts
    • Mar 2017
    • 91

    #661
    Re: What is the dumbist customer comment/question you've heard?

    I got a call that black wasn't black.when I got there the colour was more a grey blue colour.
    after thinking about this I found that the black in the dev was that colour..
    wondering how that happened I heard they ran out of black toner and took the waste out of the waste box and put it back into
    the black toner cartridge and put back into mc. (colour machine)

    also had ppl putting cyan into the black cart slot on colour machines..black is a nice cyan..and still ask me if it will click a colour click...

    Comment

    • gneebore
      Senior Tech

      500+ Posts
      • Feb 2010
      • 555

      #662
      Re: What is the dumbist customer comment/question you've heard?

      Originally posted by petermays
      I got a call that black wasn't black.when I got there the colour was more a grey blue colour.
      after thinking about this I found that the black in the dev was that colour..
      wondering how that happened I heard they ran out of black toner and took the waste out of the waste box and put it back into
      the black toner cartridge and put back into mc. (colour machine)

      also had ppl putting cyan into the black cart slot on colour machines..black is a nice cyan..and still ask me if it will click a colour click...
      A while back got a call on a charge customers machine. It was a new customer too. I get there and open the cover. Every single toner is a black toner. Some smart ass had decided they needed the copier to run no matter what. So they cut the interlocks on the black toners to be able to pushe them in all the way and then they cheated the interlocks to override the wrong toner cartridge being inserted. Now the really funny part was the person who placed the calll wanted to know why it would not print out color copies. And even more fun was they were not under contract and had to pay us to tell them how much ot would cost to "repair the color function" Yes three drums three developer units and three developer powders. And the fun part was they also needed a new transfer belt. It was over the recommended service life by double copy count. Not a happy company owner. Even refused to pay the initial service call . Because we did not fix or service anything on the machine. And just to give all the other techs in the office a good laugh I took pictures of the machine and the four black toners installed in place of one each red,yellow and blue toners.

      Comment

      • fixthecopier
        ALIEN OVERLORD

        2,500+ Posts
        • Apr 2008
        • 4713

        #663
        Re: What is the dumbist customer comment/question you've heard?

        Originally posted by gneebore
        A while back got a call on a charge customers machine. It was a new customer too. I get there and open the cover. Every single toner is a black toner. Some smart ass had decided they needed the copier to run no matter what. So they cut the interlocks on the black toners to be able to pushe them in all the way and then they cheated the interlocks to override the wrong toner cartridge being inserted. Now the really funny part was the person who placed the calll wanted to know why it would not print out color copies. And even more fun was they were not under contract and had to pay us to tell them how much ot would cost to "repair the color function" Yes three drums three developer units and three developer powders. And the fun part was they also needed a new transfer belt. It was over the recommended service life by double copy count. Not a happy company owner. Even refused to pay the initial service call . Because we did not fix or service anything on the machine. And just to give all the other techs in the office a good laugh I took pictures of the machine and the four black toners installed in place of one each red,yellow and blue toners.

        Are you sure someone dicked up a color machine? Sounds like a really bad assed suped up black and white machine. 4 black toners must mean it can print 4 times better. I used to have a car with 2 carburetors and duel exhaust.
        The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22798

          #664
          Re: What is the dumbist customer comment/question you've heard?

          Originally posted by fixthecopier
          Are you sure someone dicked up a color machine? Sounds like a really bad assed suped up black and white machine. 4 black toners must mean it can print 4 times better. I used to have a car with 2 carburetors and duel exhaust.
          mmmmmmmmm 1975 Ford Torino blocked/bored/blueprinted pushed 600hp loved the dual Cherry Bombs


          Comment

          • Schneider
            Technician
            • Sep 2018
            • 25

            #665
            Re: What is the dumbist customer comment/question you've heard?

            In my first year back in the days of Analog copiers we had a client book a call with the displays language in Italian rather than English. Upon visiting it was revealed the user thought the language option meant it would convert a "photocopied" document to the chosen language! In this case English to Italian... #MAGIC!

            Comment

            • Lagonda
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2008
              • 1649

              #666
              Re: What is the dumbist customer comment/question you've heard?

              Originally posted by Phil B.
              mmmmmmmmm 1975 Ford Torino blocked/bored/blueprinted pushed 600hp loved the dual Cherry Bombs


              https://www.google.com/url?sa=i&rct=...37227422932229
              Those were the days, men were men and women were glad of it and cars like that accelerated like a 747, handled like the Manly ferry and stopped like a cat on wet lino. I miss the good old days
              At least 50% of IT is a solution looking for a problem.

              Comment

              • slimslob
                Retired

                Site Contributor
                25,000+ Posts
                • May 2013
                • 37513

                #667
                Re: What is the dumbist customer comment/question you've heard?

                Originally posted by Phil B.
                mmmmmmmmm 1975 Ford Torino blocked/bored/blueprinted pushed 600hp loved the dual Cherry Bombs


                https://www.google.com/url?sa=i&rct=...37227422932229
                Niiiice but the date on the video was three years ago.

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22798

                  #668
                  Re: What is the dumbist customer comment/question you've heard?

                  Originally posted by Lagonda
                  Those were the days, men were men and women were glad of it and cars like that accelerated like a 747, handled like the Manly ferry and stopped like a cat on wet lino. I miss the good old days
                  me too! back then I gave the cops a run for their money!

                  Comment

                  • Phil B.
                    Field Supervisor

                    10,000+ Posts
                    • Jul 2016
                    • 22798

                    #669
                    Re: What is the dumbist customer comment/question you've heard?

                    Originally posted by slimslob
                    Niiiice but the date on the video was three years ago.
                    yeah that wasn't my car same color ....

                    Comment

                    • NeoMatrix
                      Senior Tech.

                      2,500+ Posts
                      • Nov 2010
                      • 3513

                      #670
                      Re: What is the dumbist customer comment/question you've heard?

                      Originally posted by Lagonda
                      Those were the days, men were men and women were glad of it and cars like that accelerated like a 747, handled like the Manly ferry and stopped like a cat on wet lino. I miss the good old days
                      Re. Muscle cars. I know exactly what you're talking about.
                      I had a fully deck out(pimped) HQ V8 Sandman panel van in my day, crush velvet interior,
                      double bed with wall mounted TV in the back of the van; was very cool for its day back then.

                      The only thing those high speed muscle cars couldn't drive past was fuel bowser....
                      Inauguration to the "AI cancel-culture" fraternity 1997...
                      •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                      Comment

                      • Lagonda
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Aug 2008
                        • 1649

                        #671
                        Re: What is the dumbist customer comment/question you've heard?

                        Originally posted by NeoMatrix
                        Re. Muscle cars. I know exactly what you're talking about.
                        I had a fully deck out(pimped) HQ V8 Sandman panel van in my day, crush velvet interior,
                        double bed with wall mounted TV in the back of the van; was very cool for its day back then.

                        They only thing those high speed muscle cars couldn't drive past was fuel bowser....
                        What, no water bed full of Blue Nun or Cold Duck?
                        At least 50% of IT is a solution looking for a problem.

                        Comment

                        • NeoMatrix
                          Senior Tech.

                          2,500+ Posts
                          • Nov 2010
                          • 3513

                          #672
                          Re: What is the dumbist customer comment/question you've heard?

                          Originally posted by Lagonda
                          What, no water bed full of Blue Nun or Cold Duck?
                          No water bed...

                          Re Blue Nun and Cold Duck .
                          I had a couple of Hot and Cold Ducks in the van though. ...aaah memories....
                          One was Blue cause she had Nun. We were "finally" able to address undress that problem though.

                          I have some fond memories from that car....

                          One finally got me married...

                          I would luv to tell the story of my wife(now) an I back then, an how we got caught in the back of the van by the local authority. We were both about 18,19 years old. Funny as...
                          Moral of the story : we needed to find a better hiding place to park...

                          True story....
                          Inauguration to the "AI cancel-culture" fraternity 1997...
                          •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                          Comment

                          • Lagonda
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Aug 2008
                            • 1649

                            #673
                            Re: What is the dumbist customer comment/question you've heard?

                            Originally posted by NeoMatrix
                            No water bed...

                            I have some fond memories from that car....
                            .
                            If this vans a rockin' don't bother knocking!!
                            At least 50% of IT is a solution looking for a problem.

                            Comment

                            • NeoMatrix
                              Senior Tech.

                              2,500+ Posts
                              • Nov 2010
                              • 3513

                              #674
                              Re: What is the dumbist customer comment/question you've heard?

                              Originally posted by Lagonda
                              If this vans a rockin' don't bother knocking!!
                              haha yeah!... I have some fond and also some not so fond memories from that old van....

                              I won't tell the one about a super hot girlfriends father who found our van hiding place.... HOLY SH!T!!!.
                              I've never seen a bloke so seriously p!ssed.
                              I mean seriously , seriously p!ssed.

                              I never married that one, but she did ask me to stick around, an I would have, but I said your O/M's shot gun is really off-putting, sorry.

                              Anecdotes galore with regards to the old V8 HQ Sandman....

                              Looking back laughing: it was all harmless fun with car loads of youths just finding their life paths...
                              Inauguration to the "AI cancel-culture" fraternity 1997...
                              •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                              Comment

                              • Lagonda
                                Service Manager

                                Site Contributor
                                1,000+ Posts
                                • Aug 2008
                                • 1649

                                #675
                                Re: What is the dumbist customer comment/question you've heard?

                                My HQ van only had a 202 but did have fake leopard skin in the back. Mrs Lagonda took one look at the state of the mattress in the back and refused to get in there Aah, the good old days....what did happen to my youth?

                                I think we might have got a bit off topic
                                At least 50% of IT is a solution looking for a problem.

                                Comment

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