What is the dumbist customer comment/question you've heard?

[jonhiker]

Re: What is the dumbist customer comment/question you've heard?

"Looks like roller marks."

Always with the roller marks. Any blemish on the page; Roller marks.

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Followed by... "it only needs a cleaning"

[Phrag]

Re: What is the dumbist customer comment/question you've heard?

Followed by... "it only needs a cleaning"

And "we tried changing the toner too."

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[gwaddle]

Re: What is the dumbist customer comment/question you've heard?

And "we tried changing the toner too."

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I realize most end users don't have an understanding of how a copier works, but it still amazes me when one will think changing the toner will fix a jamming problem. :/

[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

And "we tried changing the toner too."

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I realize most end users don't have an understanding of how a copier works, but it still amazes me when one will think changing the toner will fix a jamming problem. :/

These people have had an HP with AIO toner/imaging units, and to noones surprise it helps on these HP's. If it's not AIO technology it's just $100 of wasted toner in the trash. =^..^=

[Phrag]

Re: What is the dumbist customer comment/question you've heard?

And a lot of peolple with HPs seems to think that the "have you changed the cartridge" question is silly as they just put a new one in.

Cant win. Oh well.

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[slimslob]

Re: What is the dumbist customer comment/question you've heard?

And a lot of peolple with HPs seems to think that the "have you changed the cartridge" question is silly as they just put a new one in.

Three weeks ago.

[lencombs]

Re: What is the dumbist customer comment/question you've heard?

I was troubleshooting a fax problem on a Ricoh copier and when finished I asked the user if she could send a test fax to someone. She said sure and wrote "Call me if you don't get this." and faxed it off to whoever. I said i'm pretty sure she won't be calling back.

[genesistech]

Re: What is the dumbist customer comment/question you've heard?

I have spent the last week or two reading through this thread during down time... and this has been the best thread I have read in a LONG time. There were so many laughs and just amazing stories. And a lot of them I have personally ran into!

I think my dumbest customer comment/question came from an elderly black woman that cursed at me and threatened to throw the machine out the window every time I saw her. One morning I get a ticket in my queue saying that her CS 520i would not turn on, even though she had hit the power button several times.

When I walked in, I walked straight up to the machine and flipped the power on. Machine starts booting up like normal. I hear from behind me, "Now how the h*ll did you do that!?"

With a blank stare, "I flipped the power switch on the side of the machine."

I get in return, "What power switch?" Followed of course by threats to the machine.

Turns out she was hitting the Power button on the operation panel. What I still don't get is someone had to have turned it off the night before and there are only four ladies in the office. How could none of them figure this out?

[Lagonda]

Re: What is the dumbist customer comment/question you've heard?

I realize most end users don't have an understanding of how a copier works, but it still amazes me when one will think changing the toner will fix a jamming problem. :/

And its not only customers that think that changing the toner fixes everything. I once made the mistake of ringing the Lexmark help desk as I had a major problem with colour registration and after changing the drum unit and it still didn't register properly. She suggested I change the yellow toner as well. I asked her to explain how a tube of toner affected registration as after 25 years in this business I had obviously missed that detail. Didn't get a reply.

[theengel]

Re: What is the dumbist customer comment/question you've heard?

Every time I talk to a helpdesk, I start with:

I'm calling to see if there's some common solution for this problem that I didn't know about. If you don't know of any, please don't waste time. Tell me now so I can continue with my troubleshooting.

[copywiz]

Re: What is the dumbist customer comment/question you've heard?

College Professor who asked "What's this mean, 'add paper'?
Gee Doc... I'll take a look at it for ya...

[Lagonda]

Re: What is the dumbist customer comment/question you've heard?

Every time I talk to a helpdesk, I start with:

Perhaps we can rig our phones up so when the help desk answers our call they get a recorded message that says;

"If you are a technician with at least 10 years field experience please press 1"
"If you are a wet behind the ears university graduate that never has had toner under your fingernails and is blindly following a flow chart please press 2"
"If you're not sure not sure which end of a screwdriver to hold please hang up now"

[douglasdouglasv]

Re: What is the dumbist customer comment/question you've heard?

Funny story. I had a school with a 60 cpm call in with an error code, It was a waster toner code. Removed the rear cover and something jumped at me. Needless to say caused a commotion. People crowded around to watch as I removed a mouse whose tail was caught in the gears. I'm carrying him out and they begged me not to kill him. I walked outside and threw him in the shrubs. When I returned they asked what I did. I told them, I walked around the parking lot until I found an unlocked car and threw him in. They all grabbed their key fobs and started clicking. Didn't care about the mouse's life any longer.

[nekowaiidesu]

Re: What is the dumbist customer comment/question you've heard?

I got a call to the 8th and top floor of some building inhabited by a teachers union and some . When I arrived and said that I was there to fix the copier on the 8th floor they told me "The top floor is for CEOs and management only." I was having a pretty bad day and my blunt response was "WELL, do the CEOs and management want their 200kg copier fixed or is someone going to bring it to me?"

[zoraldinho]

Re: What is the dumbist customer comment/question you've heard?

Customer today came in our copyshop with USB stick with recorded bussines meeting mp3 file.He wanted to have printed text of the meeting.