What is the dumbist customer comment/question you've heard?

[Geo]

Re: What is the dumbist customer comment/question you've heard?

Oddly enough, there actually IS such a thing as white toner. Same goes for clear.

Who knew?

I saw both on a Ricoh production color machine at a very large print shop a few months ago.

Wow white toner!!!
Learn something new everyday..

How and why would they make white toner, seems the applications would be very limited and costly...I do know that you can do a (reverse )? image..Black and image areas reversed.

[Phil B.]

Re: What is the dumbist customer comment/question you've heard?

[RIGHT]

Wow white toner!!!
Learn something new everyday..

How and why would they make white toner, seems the applications would be very limited and costly...I do know that you can do a (reverse )? image..Black and image areas reversed.

in the oki unit .. it is used as a bottom layer ... then you put it on dark paper with smaller objects over it... mainly used for production work. you can also make fabric transfers using this machine ...

[Copier Whisperer]

Re: What is the dumbist customer comment/question you've heard?

[RIGHT]

Wow white toner!!!
Learn something new everyday..

How and why would they make white toner, seems the applications would be very limited and costly...I do know that you can do a (reverse )? image..Black and image areas reversed.

I was trained on that Ricoh machine. Optional 5th color, white or clearcoat.

[RussellNell]

Re: What is the dumbist customer comment/question you've heard?

When any customer asks if machine is working 100% after servicing i reply always with "no, only 95% because i need my job"

[flbp]

Re: What is the dumbist customer comment/question you've heard?

I was demonstrating how to print on a transparency and the customer if you can duplex them.

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

I was demonstrating how to print on a transparency and the customer if you can duplex them.

I've had customers that did (some teachers actually) duplex transparencies and then complained that when they used them both sides of the transparency showed up on the screen when they used them on the overhead projectors in class. The scary part is there have been more than one and they were teachers,

[Copier Addict]

Re: What is the dumbist customer comment/question you've heard?

I've had customers that did (some teachers actually) duplex transparencies and then complained that when they used them both sides of the transparency showed up on the screen when they used them on the overhead projectors in class. The scary part is there have been more than one and they were teachers,

I have always said, "teachers are the worst learners". Lol

[JPiek]

Re: What is the dumbist customer comment/question you've heard?

I've had customers that did (some teachers actually) duplex transparencies and then complained that when they used them both sides of the transparency showed up on the screen when they used them on the overhead projectors in class. The scary part is there have been more than one and they were teachers,

Don't punish the kids when they fail their exam.....

[sturmtrooper]

Re: What is the dumbist customer comment/question you've heard?

Recent idiocy: Other tech drove to a customer an hour away who was saying the machine wasn't pulling from the high capacity tray in this case tray three, and that the machine would also print on legal paper. Tech gets there. Machine works fine. Asks customers what they were copying. It was post it notes and other small things. Paper size sensors couldn't pick up paper. So it would chirp, customer would mash start button again and it would just pull paper from tray one. Once that ran out it moved to tray two, which was legal paper.

Sigh.

[Ratchet2501]

Re: What is the dumbist customer comment/question you've heard?

I have always said, "teachers are the worst learners". Lol

As Sir Ken Robinson would tell you, they are just another form of life.

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

Recent idiocy: Other tech drove to a customer an hour away who was saying the machine wasn't pulling from the high capacity tray in this case tray three, and that the machine would also print on legal paper. Tech gets there. Machine works fine. Asks customers what they were copying. It was post it notes and other small things. Paper size sensors couldn't pick up paper. So it would chirp, customer would mash start button again and it would just pull paper from tray one. Once that ran out it moved to tray two, which was legal paper.

Sigh.

Oh boy does this remind me of a very very picky customer. They just could not understand why their old Mita 1435 would print their copied index cards in the center of the paper and their brand new Copystar 3035 would not. Just could not make them understand that the machine was not detecting the cards in the center of the glass since it used sensors to detect the proper size and automatically select the right paper tray. If I remember correctly you tell the machine which tray to use and then it would override the size detection sensors. They just could not understand the concept. After third call for the same dumb question I put a sign on the wall with instructions on how to copy index cards centered on letter sized paper. Then someone there got the great idea to put sharpie points where the cards were centered on the glass and then wondered why they kept getting spots on regular copies. And also wondered why I kept cleaning the sharpie points off of the glass. I was so glad when they moved their office out of our service area. They called and tried to make us drive the extra eighty miles. My boss refused and actually refunded the unused portion of their service contract.

[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

Three calls this week for customers complaining about the slit glass getting dirty.

"Why do we have to clean the slit glass all the time?"

I tell them "The slit glass is no more or less dirty than your originals."
"What can we do about that?"
"Clean the slit glass when it needs it."

=^..^=

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

Three calls this week for customers complaining about the slit glass getting dirty.

"Why do we have to clean the slit glass all the time?"

I tell them "The slit glass is no more or less dirty than your originals."
"What can we do about that?"
"Clean the slit glass when it needs it."

=^..^=

Or the billable customer forty miles away that has repeat calls to clean the slit glass and then they complain because you have the nerve to charge them for an hour and only spent five minutes cleaning a little strip of glass. Sometimes twice in one week.

[sturmtrooper]

Re: What is the dumbist customer comment/question you've heard?

Three calls this week for customers complaining about the slit glass getting dirty.

"Why do we have to clean the slit glass all the time?"

I tell them "The slit glass is no more or less dirty than your originals."
"What can we do about that?"
"Clean the slit glass when it needs it."

=^..^=

We have a customer in the county courthouse. The building is from 1877 and is therefore a bit dusty at times. Also many of the court records they copy are quite old as well. They call at least once a month for lines on the ADF glass. They claim to have cleaned it. One of us goes there and dusts it off and wipes off the occasional glob of pen ink and leaves.

[George J]

Re: What is the dumbist customer comment/question you've heard?

This one was a new low for me...

me: 'Excuse me, your copier is indicating that the black toner cartridge is empty, you wouldn't have a spare?'

client: 'OMG THAT IS SO RACIST!'

me: 'erm.... what did I say?'

client 'YOU CAN'T SAY BLACK'