What is the dumbist customer comment/question you've heard?

[roho]

Re: What is the dumbist customer comment/question you've heard?

I know this has been mentioned before and I might have even been one to mention it. I just had a call on a C360 needing a K drum at bank. Replaced the drum and was IN THE MIDDLE of running gradation and the customer comes up, almost moving me out of the way, saying "I just need to make a quick scan!". Ummm, no you can't lady, I'm in the middle of an adjustment mode (didn't say it like that because I'm always polite, even to idiots). "Oh, I can't because you're in a mode?". Yep, I'll be done in a few minutes.

Seriously???!!!! WTF makes somebody think it's OK to interrupt someone else that's in the middle of trying to get them back to working ASAP? I like to use the analogy that you wouldn't ask your car mechanic if you could make a quick trip to the store while your car is up on a lift, would you? I just don't get it!!

I have had customers ask to make just 1 copy while I am kneeling down, parts of it on the floor. I have been known to reach into my pocket and hold out a pen for them saying they will have to use the back up!

[Bix]

Re: What is the dumbist customer comment/question you've heard?

When I assist I always find scraps of abandoned paper in the output tray. Maybe they'll stay there forever, until someone throws them away. As soon as the printer technician arrives, all prints become urgent hahahaha

[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

"It won't print." and a sulky look.

The fuser is spread out all over the glass.

I turn to him and smile. "Yup."
=^..^=

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

Customer that try swipe card on the NFC logo

Sent from my Pixel 4 XL using Tapatalk

[gypsy]

Re: What is the dumbist customer comment/question you've heard?

I once had a customer ask if we had a copier that used less paper.

.......Lol. This is NOT the Copier's fault ...........It might be the user ???

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

And for another real good dumb question that was brought to mind the afternoon. There used to be on the IBM wheelwriters a key that allowed typing in a language other than english. Hit the code key and the key with "lang" on it and you had the special keyboard and with a special printwheel ypu could use the typewriter to type in french or spanish. Had one customer , rather dimwitted college girl, that would like to "learn to use all the features of her typewriter." Only problem was she was not fluent in anything but english. Had to explain to her three time that IBM made the typewriter standard so they did not have to have the extra cost of making three or different typewriters for use in the US, Canada, and Mexico. Then the real good question she always asked. "Well if it can be used to type in spanish or french then why doesn't it automatically translate what I am typing when I want to type in one of those languages?" Her boss finally took away the wheelwriter and gave her a simple easy to use selectric.

[JR Skewing]

Why don't you bring us a new one?

While deep in a T/S or repair a dimwit asks "Why don't you just bring us a new one?"
My response: "Excellent idea! Do you have a PO number, or can I use your name on the requisition?"
They mumble, and saunter away. Prob solved.

[BillyCarpenter]

Re: What is the dumbist customer comment/question you've heard?

I once went on a service call at a church and the preacher watched over my shoulder the entire time I was working on the copier. I had to remove most of the exterior covers and the preacher tells me that he wants me to put the screws back in the same hole they came out of. He explained to me this is how he does it when he takes something apart.

I politely tell him that I have 4 service calls after this one and there's no need to do this as all the screws are the same. He wasn't having it. He wanted me to follow his instructions. There was no way I was gonna do it. He insisted. Finally I told him that this goes against the way I was trained by the factory. He finally shuts up long enough for me to do my job.

When I got back to the shop at the end of the day, he had reported me to the service manager.

I started to show up at his church on Sunday and tell him how I wanted him to preach.

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

I had one yesterday. She pointed at the fuser "it's getting very hot I burnt myself" so I pointed at the warning label.

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[Debs1964]

Re: What is the dumbist customer comment/question you've heard?

I'm on the technical help-desk now, so no face to face customer experiences at the moment, but this week I had a customer who had moved the printer from one room into an adjoining room and needed the engineer to set it up. I explained that, as long as the network port is live, it should work. She replied that they haven't plugged it in as they don't want to break it...let's get this right, you disconnected it, and moved it, but you cannot plug it in

[Bix]

Re: Why don't you bring us a new one?

While deep in a T/S or repair a dimwit asks "Why don't you just bring us a new one?"
My response: "Excellent idea! Do you have a PO number, or can I use your name on the requisition?"
They mumble, and saunter away. Prob solved.

C- Good morning.
T- Hi how can I help you?
C- The printer stinks. My clients are unable to stay in my office.
T- Don't worry, we'll intervene immediately.


I arrive on the spot and find him smoking tobacco with no window open. It took me an afternoon to explain that that stench came from that shit he was smoking.

[FrohnB]

Re: Why don't you bring us a new one?

C- Good morning.
T- Hi how can I help you?
C- The printer stinks. My clients are unable to stay in my office.
T- Don't worry, we'll intervene immediately.


I arrive on the spot and find him smoking tobacco with no window open. It took me an afternoon to explain that that stench came from that shit he was smoking.

Hate when customers bring those machines into our shop. Stinks the whole building out once you power it up!

[allan]

Re: What is the dumbist customer comment/question you've heard?

Only in the previous week. Customer calls to say that she smells something burning. Asked her if the machine was working ok and she said yes but she does not want to use it. I explained to her that the machine has safety features and will not cause a fire and asked her to just continue to use the machine while we send someone out. So should I charge for the call? turned out to be an aircon that produced the smell.

Arived to deliver toner and found my pro 951 with the doors open ADU pulled out and fan blowing over the machine. So i asked if there is a problem with the machine and if it was jamming. Answer to the question was no there is no trouble with the machine it is running great. She believes that the machine is too hot and needs to be cooled down with the fan after runs...

[Crowfeather]

Re: What is the dumbist customer comment/question you've heard?

Customer complained that photocopier was creating a line on photocopies.

The line they complained about was from the original document.

[Murv]

Re: What is the dumbist customer comment/question you've heard?

Customer: Do you know what you are doing? The last two guys who were here couldn't fix it.
Me: I don't know. I guess we're about to find out, aren't we?

(I fixed it.)