What is the dumbist customer comment/question you've heard?

[Bix]

Re: What is the dumbist customer comment/question you've heard?

Here in Germany there are small cities that are not very developed and the fax is already science fiction.


A small family company purchases a computer from us, necessary considering the digital age. The owner assured me that she had taken a course on PCs, so I didn't have to worry about explaining how it worked.


A few days later he calls me, accusing me of selling him a faulty keyboard. A led burned out after a few days of use.


I then discovered that he used the uppercase key.

[Bix]

Re: What is the dumbist customer comment/question you've heard?

Today was a quiet day until I received this call.


The customer calls my manager:
- Customer: Since your technician has repaired the printer, my computer no longer works.
- Responsible: But did my technician get the computer?
- Client: No, but computers are connected to the network so something did.


Needless to try to understand what he meant. I go there and find out that the screen is off.


The customer justifies himself that he has never turned off the screen and does not understand how it could have happened.

[larweedad]

Re: What is the dumbist customer comment/question you've heard?

Can I insert this Bluetooth usb into my copier usb port and scan stuff to my computer into a folder? (On a copier that does not support bluetooth.)

[Bix]

Re: What is the dumbist customer comment/question you've heard?

A few days ago they tell me that the printer makes noise.


Upon arrival I find that it is the fault of the office heating system.

[roho]

Re: What is the dumbist customer comment/question you've heard?

A few days ago they tell me that the printer makes noise.


Upon arrival I find that it is the fault of the office heating system.

Once had a customer complaining that our machine was making him ill. It was only a month old and was placed in a "new" location. Turned out the old, yellowed fax machine that was still there and in use, was venting it's exhaust right onto the new devices delivery tray and up at his face. He never did figure out that the exhaust bothering him was happening as the old clunker's fan came on, could not miss that noise! He was a engineer as well, figures.

[Firthy]

Re: What is the dumbist customer comment/question you've heard?

Me: "I'll have to get some parts for the machine. I will be back tomorrow"
Customer: "yeah but is it fixed?"
Me: "No, that is what the parts are for"

Its the simple ones that really get to me

[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

Me: "I'll have to get some parts for the machine. I will be back tomorrow"
Customer: "yeah but is it fixed?"
Me: "No, that is what the parts are for"

Its the simple ones that really get to me

Had that one today. I think to myself: "You weren't listening, were you?" =^..^=

[Drummy]

-93AWAH-HNA

[ZOOTECH]

Re: What is the dumbist customer comment/question you've heard?

It's apparently, a "IdtenT" error for all the above posts.

[Hansen88]

Re: What is the dumbist customer comment/question you've heard?

I do have a funnier story though. I worked for a time for Denver Police HQ. I had a call in one of the detective areas, for the most part, the detectives were pretty cool. I had the developer unit out of a Minolta EP 4050 and was chatting with the guys. The door opened, the room went silent, and another detective walked in. He looked at me sitting on the floor with the d/u strewn about on the diaper in about 20 pieces. He asked "is the copier broken?" I just looked at him for a couple of seconds and asked him "are you a detective?" The room just fell apart after that.

I know this is real old but reading it reminded me of when we had a police station account. Also had a machine downstairs in the detective area. Back then katun would supply little zip lock baggies of drum powder with their cleaning blades. I used to leave them on the floor,or on top of a full garbage can. I was never there when anybody found them,but I would laugh thinking about what happens when they did find them,looked like little bags of coke.

[MunsterTech]

Re: What is the dumbist customer comment/question you've heard?

I recently had a call to a care home. Not printing in colour any more! I arrived, spoke to the customer who showed me to the printer. I cant get it to print in colour?? Why? Err its a mono machine!

[kingarthur]

Re: What is the dumbist customer comment/question you've heard?

Had one recently where the customer was complaining of a "blue" background when printing colour, printed test charts from my memory stick, everything was fine, asked a few questions, discovered it was only when printing on their headed notepaper, with a "blue" heading, asked for their headed paper...it had a "blue" background from where their printing company had printed it badly......

[srvctec]

Re: What is the dumbist customer comment/question you've heard?

I know this has been mentioned before and I might have even been one to mention it. I just had a call on a C360 needing a K drum at bank. Replaced the drum and was IN THE MIDDLE of running gradation and the customer comes up, almost moving me out of the way, saying "I just need to make a quick scan!". Ummm, no you can't lady, I'm in the middle of an adjustment mode (didn't say it like that because I'm always polite, even to idiots). "Oh, I can't because you're in a mode?". Yep, I'll be done in a few minutes.

Seriously???!!!! WTF makes somebody think it's OK to interrupt someone else that's in the middle of trying to get them back to working ASAP? I like to use the analogy that you wouldn't ask your car mechanic if you could make a quick trip to the store while your car is up on a lift, would you? I just don't get it!!

[tsbservice]

Re: What is the dumbist customer comment/question you've heard?

I know this has been mentioned before and I might have even been one to mention it. I just had a call on a C360 needing a K drum at bank. Replaced the drum and was IN THE MIDDLE of running gradation and the customer comes up, almost moving me out of the way, saying "I just need to make a quick scan!". Ummm, no you can't lady, I'm in the middle of an adjustment mode (didn't say it like that because I'm always polite, even to idiots). "Oh, I can't because you're in a mode?". Yep, I'll be done in a few minutes.

Seriously???!!!! WTF makes somebody think it's OK to interrupt someone else that's in the middle of trying to get them back to working ASAP? I like to use the analogy that you wouldn't ask your car mechanic if you could make a quick trip to the store while your car is up on a lift, would you? I just don't get it!!

They would ask if they can make a quick copy even if you're in the middle of replacing main drive assy
I guess stupid and ignorant people are just stupid and ignorant.

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

They would ask if they can make a quick copy even if you're in the middle of replacing main drive assy
I guess stupid and ignorant people are just stupid and ignorant.

One of my favorites is when repairing a fx they always ask why the fax isn't working or receiving faxes? Of course it is unplugged and the covers are all off so I could get to the scanners to clean the whiteout off of the led array. Which also leads to the dumb question follow up. "If white out is white then why does the fax send a black line down the page?"