Funniest Customer Story

[laserman06]

If you have been in the business very long you will bound to have a few stories to share.

One of the funniest stories I have concerned a very nice customer of mine. She was new with the law firm and placed a call for jamming on her machine. I talked to her on the phone and had her put new paper in. Still jammed. Arrived on site, walked up to copier and opened the offending paper tray. I immediately shut and ran to my car where I almost died of laughter. I then calmly walked back in pulled the tray out, took the paper out and ......REMOVED THE WRAPPER!!!!!!

That wasn't the funniest part though. She had done it twice. I was talking to my key operator who said that she came to her for paper because the copier was out of paper. The key op had given her 2 reams.

Did I mention that she was a lawyer?

[Cipher]

Dumb ass lawyers LOL.

One thing I've learned doing this job over the years is a lot of these people that are meant to be highly skilled and intelligent e.g your doctor's, teachers, bankers etc are not actually that bright at all.

[just a tech]

Dumb ass lawyers LOL.

One thing I've learned doing this job over the years is a lot of these people that are meant to be highly skilled and intelligent e.g your doctor's, teachers, bankers etc are not actually that bright at all.

ya can say that again daz.. especially when it comes to teachers and other school related staff..and to think, these are the damn people in charge of teaching our kids....scary ain't it...

[laserman06]

ya can say that again daz.. especially when it comes to teachers and other school related staff..and to think, these are the damn people in charge of teaching our kids....scary ain't it...

That is why we home-school our children!

[jpcopy]

thoses who can do-do
those who can't do- teach

[yourownfree]

doc feeder jam

went on a service call 4 hours away, jamming in the doc feeder. Doctors office. Secretary said it jams in doc feeder, it jammed when I tried it. I knew there was a paper clip or staple blocking the path. No big deal. "Here you go" I said pulling out a piece of paper with a staple attached. Now let's see how it works for you. She places about 5 sheets in doc feeder and it grabs the paper by the corner and crinkles it. See she said, it still jams. I said you need to remove the staple from the corner of the paper first. she said, "i never had to before ! "
Then I went to a lawyers office days later and mentioned the story to them just for kicks. Not good. I was asked not to come back again because i couldn't fix the jamming problem. I spent alot of time trying to see what was going on, made a few adjustments and left. Well come to find out from another tech, she did the same thing. staple in the paper, thought the copier removed it for them. I thought nobody could possibly think that.
Good selling point for a salesperson," see it removes the staple too"
oh and love it when people say, "you need a book" or "brought some help i see" especially in a school. Reply if you dare...Even teachers have aides. Or "hey a preacher uses a book or a teacher depending on where you are"
Or here is one That just irritates me.... "Are we done yet" or "Are we getting closer""do we know how much longer it is going to be? I need to make a copy" We.. c'mon in a school. It's only me there, who in heck is we? I answer No we ain't yet. we might be awhile longer. Do you think we can wait a little bit,to make that copy?

[Scott_Lewis]

Or here is one That just irritates me.... "Are we done yet" or "Are we getting closer""do we know how much longer it is going to be? I need to make a copy" We.. c'mon in a school. It's only me there, who in heck is we? I answer No we ain't yet. we might be awhile longer. Do you think we can wait a little bit,to make that copy?

Funny, I haven't noticed that so much lately. Have my clients gotten smarter?... or maybe I've learned to tune some 'noises' out.

Honestly, it seems like more and more of my clients are becoming a little more savvy to how complicated some equipment may be. Afterall, more and more are getting to know computers require service too.

[Mr Spock]

The worst operator issue I had was one where the customer called screaming that the machine was down and they "had to get this project done asap". Called and said I would be out in an hour and asked what is wrong. They replied that the machine was dead and they could not get it to work. Driving to the account I had to go by an accident that took out not one but two power poles (this was less then one block from the customer). Arriving at the site I found that the whole building was down as was the whole BLOCK. I asked when the machine went down and they said the same time as the lights and computers. I informed customer about the accident and that that is why the machine was in-operable at this time. And there was nothing I could do until the power was restored to the building. She got VERY irate and said she had a contract and if I could not fix the machine then I needed to replace it immediately. I instructed here to talk to my manager and gave her the number. (knowing she could not until the power came on again, just love the pbx systems). I told the manager about the situation on my cell. He was trying not to laugh when the lady called him and he asked if the copier was working again and told her that I must have fixed it it was working. By the way this was at a police station in the dispatcher office, you know where they dispatched the officers to the accident scene and called the power company to send a repair crew to fix it!!!

[just a tech]

had one today at a doctor's office..customer called and said their little kyocera printer had a red light on it and it was "down" and would not work which was putting them in a bind.. showed up later and the light they were talkin about was for misfeed/paper tray empty..yep, ya guessed it.. outta damn paper...put paper in and customer printed off a hundred or so forms with no problem..while holding back the urge to strangle the hell outta somebody, all i kept thinking was, "thank god it's friday"..

[laserman06]

That reminds me of a service call I took at a hospital. I had fixed the copier and was doing my paperwork. I noticed a surgeon come up to make a copy. Not thinking anything about it I continue with my paperwork and closing out my call. Five minutes passed and I again noticed the surgeon standing in front of the machine with a perplexed look on his face. I thought he must have needed help on programing his job. So I asked him if he need help and he said and I quote "How do I get this copier to make a copy? How about pushing the BIG GREEN BUTTON, THAT SAYS START!! This guy was actually a surgeon, I hope that I never have to meet him in an operating room!

[TonerMunkeh]

She got VERY irate and said she had a contract and if I could not fix the machine then I needed to replace it immediately.

If I'd have been to this customer I think I'd have slapped the customer with the offending power pole and then buggered her to death with it.

Seriously, how THICK do you have to be? Do some humans not understand the concept of electricity? Was she blonde? Do people like this really think they have the right to waste valuable oxygen faecal matter requires to rot?

Fucking amazing.

[CopierTechofOmens]

I happen to enjoy functionally retarded customers. At least the ones on time/materials. As long as you are nice to them they keep paying.

Once I had a call on a Dead machine. He says he came in, in the morning and it was dead. So I hit the power switch. "What did you do?" Apparently he had never turned it off before, and a cleaning person had shut it down for him. Financial Advisors...

Auxillary thought:"We loaned billions of dollars to people who can't afford to pay us back and we lost it all and the stock market crashed??? Wow, we did not see that coming..."

[Shadow1]

It's been my experience (with a few notable exceptions) that the more highly educated a person is, the stupider they become - Lawyers and Doctors are bad, but not nearly as dense as teachers and (God help us) College Professors.

IQ = 1 / Education ^ 2

[robscopyr]

Older story; On Sharp copiers you have to hold the zero/diamond key to get the meter reading. One of the office girls comes to one of our techs,laughing, says 'I need your help' and he follows her to her desk.
Office Girl: O.K. Mrs Customer, I have the tech here with me now, please explain to him what the problem is.'
Lady on the phone: I can't get the meter reading off this @#!% machine.
Tech: Are you holding down the zero key?
Lady on the phone: Of course I am, I'm not an idiot!!!
Tech: O.K please power off the machine, and then power it back on, and tell me when it says its ready.
long silence
Lady on the phone: O.K it's ready.
Tech: now hold the zero key for 5 seconds the numbers will flash in the display.
Lady on the phone: Alright, but this is the last time...

there is then a long (5 secs.) beep from the speaker phone and the lady comes back on: Nothings happening!!! I told you.
Tech (in his best customer is always right voice): Ma'am, try holding down the zero key on the copier, Not the one on the phone!

[atwageman]

Some doctors and lawyers etc. are so smart in their respective fields, that they loose all common sense and street smarts when dealing with anything else.

Some people are so smart, they are stupid. Years ago I read a biography on Albert Einstein, and some days when he got out of bed to go to work, he would still be in his pajamas. I guess it's all relative