The scary call outs

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • igi
    Service Manager

    1,000+ Posts
    • Apr 2009
    • 1507

    #1

    [People] The scary call outs

    hi all

    years back i get a call from a customer their sf-7750 jamming from adf

    i get there its a library,no problem testing the adf about 50 copies no jams

    the labraryan passing by and asks what is the problem,i answer nothing is wrong with the machine

    she looks me in the eyes and tells me are you calling me a liar this machine jams every copy

    and she goes to her office,30 seconds later i hear her voice behind me,are you calling me a liar

    i turn around just to see a fire-arm in my face,my knees start to shake but i droped all my tools and run to my car

    i sat in the car shaking for an hour atleast,then i saw her leaving maybe for lunch or maybe to see her psyciatrist

    i took ma chance and run in to collect my tools never to see this customer again,i told my boss you can fire me know but i never going there again

    even after all this years as i write this my hands start to shake

    good luck all

    and keep away from libraryans
  • mrwho
    Major Asshole!

    Site Contributor
    2,500+ Posts
    • Apr 2009
    • 4299

    #2
    Re: The scary call outs

    Originally posted by igi
    and keep away from libraryans
    Of course it had to be a woman.
    ' "But the salesman said . . ." The salesman's an asshole!'
    Mascan42

    'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

    Ibid

    I'm just an ex-tech lurking around and spreading disinformation!

    Comment

    • fixthecopier
      ALIEN OVERLORD

      2,500+ Posts
      • Apr 2008
      • 4713

      #3
      Re: The scary call outs

      I do not scare easily, I have an x wife.
      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

      Comment

      • mrwho
        Major Asshole!

        Site Contributor
        2,500+ Posts
        • Apr 2009
        • 4299

        #4
        Re: The scary call outs

        Originally posted by fixthecopier
        I do not scare easily, I have an x wife.
        Was she like that when you married her?
        ' "But the salesman said . . ." The salesman's an asshole!'
        Mascan42

        'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

        Ibid

        I'm just an ex-tech lurking around and spreading disinformation!

        Comment

        • kingarthur
          Service Manager

          1,000+ Posts
          • Feb 2008
          • 1369

          #5
          Re: The scary call outs

          Originally Posted by fixthecopier
          I do not scare easily, I have an x wife.

          Originally posted by mrwho
          Was she like that when you married her?
          Well she wasn't his x wife
          Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

          Comment

          • prntrfxr
            Service Manager

            1,000+ Posts
            • Apr 2008
            • 1622

            #6
            Re: The scary call outs

            Fixing a printer at a nuclear power plant was kind of scary. I've never dealt with security that tough. But they never waived a firearm in my face, so I think your story tops mine.
            Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

            Comment

            • Kidaver
              Ghoulscout

              500+ Posts
              • Apr 2011
              • 912

              #7
              Re: The scary call outs

              Originally posted by fixthecopier
              I do not scare easily, I have an x wife.
              ^^ very little scares me as well...I have a redheaded ex wife!
              "In a cruel and evil world, being cynical can allow you to get some entertainment out of it."

              Comment

              • CT Copier Repair
                Trusted Tech

                250+ Posts
                • Mar 2010
                • 304

                #8
                Re: The scary call outs

                one week after the Oklahoma city bombings I was covering another service territory and we get a call for a machine down at the federal building. Now this was in the days of suit and tie service so I arrive in a black suit and as it was raining I had on my black lopndon fog trench coat.
                I go to the desk, introduce myself, proceed to give them my license and they search me and then they ask me to open my tool kit. Well I always carried a tube of plumbers epoxy ( and still do) to temporarily fix broken doors and actuators etc. I got jacked into the wall with a gun placed to my head and had about 5 federal officers bringing me to the ground. As I am laying there the SAC for my normal service territory walks in and sees me on the ground. He stops the whole process as he has seen me fix his copier several times with the plumbers putty. Shaken I proceed to go to work on the copier. WOuldn't you know it had a broken door actuator and i take out the tube of plumbers putty and hear Stop or I'll shoot. I drop the putty and raise my hands stuttering don't shoot. It was the SAC from my territory laughing his ass off. NEedless to say I was not pleased. Next time his copier was broken ( the door again) he had to wait a week and a half until I ordered the new door and charged them for it.

                Comment

                • mrwho
                  Major Asshole!

                  Site Contributor
                  2,500+ Posts
                  • Apr 2009
                  • 4299

                  #9
                  Re: The scary call outs

                  Originally posted by CT Copier Repair
                  one week after the Oklahoma city bombings I was covering another service territory and we get a call for a machine down at the federal building. Now this was in the days of suit and tie service so I arrive in a black suit and as it was raining I had on my black lopndon fog trench coat.
                  I go to the desk, introduce myself, proceed to give them my license and they search me and then they ask me to open my tool kit. Well I always carried a tube of plumbers epoxy ( and still do) to temporarily fix broken doors and actuators etc. I got jacked into the wall with a gun placed to my head and had about 5 federal officers bringing me to the ground. As I am laying there the SAC for my normal service territory walks in and sees me on the ground. He stops the whole process as he has seen me fix his copier several times with the plumbers putty. Shaken I proceed to go to work on the copier. WOuldn't you know it had a broken door actuator and i take out the tube of plumbers putty and hear Stop or I'll shoot. I drop the putty and raise my hands stuttering don't shoot. It was the SAC from my territory laughing his ass off. NEedless to say I was not pleased. Next time his copier was broken ( the door again) he had to wait a week and a half until I ordered the new door and charged them for it.
                  We don't get that excited here where I live. The closest thing I had was to get the glue out of my suitcase and hear some comment about sniffing it instead of fixing the machine.
                  ' "But the salesman said . . ." The salesman's an asshole!'
                  Mascan42

                  'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'

                  Ibid

                  I'm just an ex-tech lurking around and spreading disinformation!

                  Comment

                  • gwaddle
                    Senior Tech

                    500+ Posts
                    • May 2009
                    • 782

                    #10
                    Re: The scary call outs

                    Originally posted by CT Copier Repair
                    one week after the Oklahoma city bombings I was covering another service territory and we get a call for a machine down at the federal building. Now this was in the days of suit and tie service so I arrive in a black suit and as it was raining I had on my black lopndon fog trench coat.
                    I go to the desk, introduce myself, proceed to give them my license and they search me and then they ask me to open my tool kit. Well I always carried a tube of plumbers epoxy ( and still do) to temporarily fix broken doors and actuators etc. I got jacked into the wall with a gun placed to my head and had about 5 federal officers bringing me to the ground. As I am laying there the SAC for my normal service territory walks in and sees me on the ground. He stops the whole process as he has seen me fix his copier several times with the plumbers putty. Shaken I proceed to go to work on the copier. WOuldn't you know it had a broken door actuator and i take out the tube of plumbers putty and hear Stop or I'll shoot. I drop the putty and raise my hands stuttering don't shoot. It was the SAC from my territory laughing his ass off. NEedless to say I was not pleased. Next time his copier was broken ( the door again) he had to wait a week and a half until I ordered the new door and charged them for it.
                    If it was me, they not only wouldn't have gotten anything fixed that day, I wouldn't have set foot in the place again. I guess I'm not that forgiving.
                    I know I should be ashamed of myself. Strangely though, I am not.

                    Comment

                    • gwaddle
                      Senior Tech

                      500+ Posts
                      • May 2009
                      • 782

                      #11
                      Re: The scary call outs

                      Originally posted by igi
                      hi all

                      years back i get a call from a customer their sf-7750 jamming from adf

                      i get there its a library,no problem testing the adf about 50 copies no jams

                      the labraryan passing by and asks what is the problem,i answer nothing is wrong with the machine

                      she looks me in the eyes and tells me are you calling me a liar this machine jams every copy

                      and she goes to her office,30 seconds later i hear her voice behind me,are you calling me a liar

                      i turn around just to see a fire-arm in my face,my knees start to shake but i droped all my tools and run to my car


                      i sat in the car shaking for an hour atleast,then i saw her leaving maybe for lunch or maybe to see her psyciatrist

                      i took ma chance and run in to collect my tools never to see this customer again,i told my boss you can fire me know but i never going there again

                      even after all this years as i write this my hands start to shake

                      good luck all

                      and keep away from libraryans
                      This one not only wouldn't have gotten the copier fixed but would have been in jail.
                      I know I should be ashamed of myself. Strangely though, I am not.

                      Comment

                      • fixthecopier
                        ALIEN OVERLORD

                        2,500+ Posts
                        • Apr 2008
                        • 4713

                        #12
                        Re: The scary call outs

                        As I get to make up my own rates, I do not believe anyone could afford a "gun in the face charge"! The baby face kids with guns out here do not bother me. On the rare instance that I have had one of them point a gun at me i usually tell them to fuck off and that this isn't Iraq and you will really fuck up if you pull the trigger. One time a senior NCO came in and heard me fucking with his solider and told him to "shoot the son of a bitch", referring to me. there was a long dead silence before me and the sergeant busted out laughing. The poor kid stood there and did not know what to do. I went back to fixing the fax and ignored him.

                        The thing that scares me out here are the working dogs. They take no shit from no one.
                        The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 23009

                          #13
                          Re: The scary call outs

                          Originally posted by mrwho
                          We don't get that excited here where I live. The closest thing I had was to get the glue out of my suitcase and hear some comment about sniffing it instead of fixing the machine.
                          ... or the time at the maximum security prison, where I spent two hours looking through trash cans for an empty tube of superglue that I had consumed onsite, and not present at the post service call inventory. We never did find it by the way. I assume they just got their fill of hassling me. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                          Comment

                          • pacman
                            I can turn a screw...

                            250+ Posts
                            • Apr 2009
                            • 318

                            #14
                            Re: The scary call outs

                            I can honestly say I have never had a weapon pointed at me while fixing a call.

                            Not on a call, another story.........lol.

                            Comment

                            • Jules Winfield
                              Senior Tech

                              500+ Posts
                              • Jul 2009
                              • 821

                              #15
                              Re: The scary call outs

                              Originally posted by igi
                              hi all

                              years back i get a call from a customer their sf-7750 jamming from adf

                              i get there its a library,no problem testing the adf about 50 copies no jams

                              the labraryan passing by and asks what is the problem,i answer nothing is wrong with the machine

                              she looks me in the eyes and tells me are you calling me a liar this machine jams every copy

                              and she goes to her office,30 seconds later i hear her voice behind me,are you calling me a liar

                              i turn around just to see a fire-arm in my face,my knees start to shake but i droped all my tools and run to my car

                              i sat in the car shaking for an hour atleast,then i saw her leaving maybe for lunch or maybe to see her psyciatrist

                              i took ma chance and run in to collect my tools never to see this customer again,i told my boss you can fire me know but i never going there again

                              even after all this years as i write this my hands start to shake

                              good luck all

                              and keep away from libraryans
                              You should have sued her or at least got the police on her ass. Don't let people get away with that kind of bullshit....
                              But I'm trying, Ringo. I'm trying real hard... to be the Shepherd.

                              Comment

                              Working...