Touch Panels once again.....

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  • Shadow1
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2008
    • 1642
    #16
    Re: Touch Panels once again.....

    Just about anything Ricoh from about 4 years ago will eventually fail. They blame it on the adhesive used to hold things together, and there used to be a replacement program. They shipped us thousands of them and wanted us to proactively replace every one of them hopefully before they failed for free - not sure if that program is still active or not, but check the Tech Bulletins for details on any machine with a dead panel.
    73 DE W5SSJ

      Comment

      • blackcat4866
        Master Of The Obvious

        Site Contributor
        10,000+ Posts
        • Jul 2007
        • 22999
        #17
        Re: Touch Panels once again.....

        No problem.

        VoyagerE:
        Tablet: 302FB25191
        x2 Sponge LCD A: 2BJ25270
        x2 Sponge LCD B: 2BJ25280
        Sheet: 302FZ05060

        Stratos CS-2560
        Tablet: 302H094271
        x2 Sponge: 302H005610

        Stratos CS-3040
        Tablet: 302FB25191
        x2 Sponge LCD A: 2BJ25270
        x2 Sponge LCD B: 2BJ25280
        (how about that ... they're the same as VoyagerE)

        KM bizhub C350
        Tablet: 4037 7807 01

        Can you do anything with the cores? I've got a pile of them on the corner of my desk. I figured that when I got some time I'd give a try at fixing a couple. Well ... I'd better not wait for that. It's never going to happen. =^..^=
        Last edited by blackcat4866; 05-19-2012, 07:32 PM.
        If you'd like a serious answer to your request:
        1) demonstrate that you've read the manual
        2) demonstrate that you made some attempt to fix it.
        3) if you're going to ask about jams include the jam code.
        4) if you're going to ask about an error code include the error code.
        5) You are the person onsite. Only you can make observations.

        blackcat: Master Of The Obvious =^..^=

          Comment

          • Hansoon
            Field Supervisor

            Site Contributor
            2,500+ Posts
            • Sep 2007
            • 3374
            #18
            Re: Touch Panels once again.....

            Can you do anything with the cores?
            No, not at the time. Thanks Cat.

            Hans
            “Sent from my Intel 80286 using MS-DOS 2.0”

              Comment

              • HughMeares
                #19
                Re: Touch Panels once again.....

                KM-c2525e - I have seen some helpful posts on resolving unresponsive touch panels on this m/c. blackcat4866 suggests removing the control panels, extracting and dismantling the touch panel (aka tablet) and cleaning and reseating. Failing that, he suggests that the tablet sub assy can be rebuilt from the following parts.

                fig 27-27 quantity (1) 302FZ05060 Sheet
                fig 27-19 quantity (1) 302FB25190 Tablet
                fig 27-7 quantity (2) 2BJ25280 Foam Seals
                fig 27-6 quantity (2) 2BJ25270 Foam Seals

                It would assist me if I had a copy of the engineering diagrams in which fig 27 appears and perhaps some images. Also any suggestions about where to source these parts other than through the UK Kyocera network of which I am not a member.

                Grateful for any assistance - Hugh hugh.meares[at]paullhull.com

                  Comment

                  • Hansoon
                    Field Supervisor

                    Site Contributor
                    2,500+ Posts
                    • Sep 2007
                    • 3374
                    #20
                    Re: Touch Panels once again.....

                    Hugh you have mail

                    Hans
                    “Sent from my Intel 80286 using MS-DOS 2.0”

                      Comment

                      • mojorolla
                        The Wolf

                        2,500+ Posts
                        • Jan 2010
                        • 2599
                        #21
                        Re: Touch Panels once again.....

                        Panasonic DP-8035, 8045, and 8060. Also DP-2330, 3030. They both use the same panel; #DZTE000044R.


                        Failing to plan is planning to fail!!!

                          Comment

                          • Hansoon
                            Field Supervisor

                            Site Contributor
                            2,500+ Posts
                            • Sep 2007
                            • 3374
                            #22
                            Re: Touch Panels once again.....

                            Guys, the Touch Panel for the KyoceraMita KM3050 crosses to what please?

                            Hans
                            “Sent from my Intel 80286 using MS-DOS 2.0”

                              Comment

                              • Masterchief
                                Trusted Tech

                                250+ Posts
                                • Apr 2011
                                • 280
                                #23
                                Re: Touch Panels once again.....

                                Originally posted by Eric1968
                                Ricoh MP C2000/C2500/C3000/C3500/C4500 : B223 9900

                                Ricoh MP C2800/C3300/C4000/C5000 : D029 9900

                                Ricoh MP 2510/3010/2550/3350 : H310 9900

                                Ricoh MP 2250/3350 : D009 1488


                                Eric
                                Ricoh MP 2510/3010/2550/3350 : H310 9900???

                                Eric i taught the H310 9900 only worked on the 1035/1045/3035/3045 range and the newer 2550/3350 took D009 1488 Operation panel mod

                                Maybe i was giving the wrong info from Ricoh

                                Masterchief
                                sigpic

                                  Comment

                                  • Hansoon
                                    Field Supervisor

                                    Site Contributor
                                    2,500+ Posts
                                    • Sep 2007
                                    • 3374
                                    #24
                                    Re: Touch Panels once again.....

                                    * cough *

                                    Guys, the Touch Panel for the KyoceraMita KM3050 crosses to what please?



                                    Hans
                                    “Sent from my Intel 80286 using MS-DOS 2.0”

                                      Comment

                                      • blackcat4866
                                        Master Of The Obvious

                                        Site Contributor
                                        10,000+ Posts
                                        • Jul 2007
                                        • 22999
                                        #25
                                        Re: Touch Panels once again.....

                                        Sorry for the delay Hans. Actually, in 5 years I've never changed one, but we know that there are environmental factors that make them fail sooner. FalconIII includes: CS-3050, CS-4050, CS-5050, KM-3050, KM-4050, KM-5050.

                                        302GR45040 Tablet
                                        302GR05310 Sponge LCD A
                                        2BJ25280 Sponge LCD B

                                        Only FalconIII machines AFAIK. =^..^=
                                        If you'd like a serious answer to your request:
                                        1) demonstrate that you've read the manual
                                        2) demonstrate that you made some attempt to fix it.
                                        3) if you're going to ask about jams include the jam code.
                                        4) if you're going to ask about an error code include the error code.
                                        5) You are the person onsite. Only you can make observations.

                                        blackcat: Master Of The Obvious =^..^=

                                          Comment

                                          • Hansoon
                                            Field Supervisor

                                            Site Contributor
                                            2,500+ Posts
                                            • Sep 2007
                                            • 3374
                                            #26
                                            Re: Touch Panels once again.....

                                            Thanks Cat!

                                            Hans
                                            “Sent from my Intel 80286 using MS-DOS 2.0”

                                              Comment

                                              • Hansoon
                                                Field Supervisor

                                                Site Contributor
                                                2,500+ Posts
                                                • Sep 2007
                                                • 3374
                                                #27
                                                Re: Touch Panels once again.....

                                                Originally Posted by Eric1968

                                                Ricoh MP C2000/C2500/C3000/C3500/C4500 : B223 9900

                                                Ricoh MP C2800/C3300/C4000/C5000 : D029 9900

                                                Ricoh MP 2510/3010/2550/3350 : H310 9900

                                                Ricoh MP 2250/3350 : D009 1488


                                                Eric
                                                Ricoh MP 2510/3010/2550/3350 : H310 9900???

                                                Eric i taught the H310 9900 only worked on the 1035/1045/3035/3045 range and the newer 2550/3350 took D009 1488 Operation panel mod

                                                Maybe i was giving the wrong info from Ricoh

                                                Masterchief
                                                Now I'm confused. What goes to what?

                                                Also, do all of the above touch panels have the same failure rate? Which one would be the most important to have in stock?

                                                Thanks

                                                Hans
                                                “Sent from my Intel 80286 using MS-DOS 2.0”

                                                  Comment

                                                  • lorenzo
                                                    Technician
                                                    • Dec 2008
                                                    • 20
                                                    #28
                                                    Re: Touch Panels once again.....

                                                    Originally posted by Hansoon
                                                    Not responding touch panels often can be repaired as long as the problem lays in the connection of the flat ribbon cable.

                                                    However, many customers irritated by the non responsive Touch Function use excessive force and sharp objects such as pens to operate the panels. Furthermore some of our colleagues try to revive not responding Touch Panels by putting them in an oven at high temperatures. This all results in invisible damage to the thin plastic foil on top of the glass pane making a repair impossible.

                                                    For this reason we intend to supply in the future brand new aftermarket Touch Panels in such cases where repair is not possible anymore.

                                                    To offer a complete assortment for as many models we like to know once again which models from what manufacturers are suffering from not responding Touch Panels.

                                                    Kindly post here the manufacturers name and model knowing to have been affected.

                                                    Many thanks in advance

                                                    Hans

                                                    touchpanel[at]rex-technika.com



                                                    nashuatec DSm745 & MP4500

                                                      Comment

                                                      • Hansoon
                                                        Field Supervisor

                                                        Site Contributor
                                                        2,500+ Posts
                                                        • Sep 2007
                                                        • 3374
                                                        #29
                                                        Re: Touch Panels once again.....

                                                        Sorry for the delay Hans. Actually, in 5 years I've never changed one, but we know that there are environmental factors that make them fail sooner. FalconIII includes: CS-3050, CS-4050, CS-5050, KM-3050, KM-4050, KM-5050.
                                                        Cat, a customer complained that the touch panel for the KM-3050 is not fitting in the KM-5050. Are there different versions perhaps?

                                                        Thanks.

                                                        Hans
                                                        “Sent from my Intel 80286 using MS-DOS 2.0”

                                                          Comment

                                                          • blackcat4866
                                                            Master Of The Obvious

                                                            Site Contributor
                                                            10,000+ Posts
                                                            • Jul 2007
                                                            • 22999
                                                            #30
                                                            Re: Touch Panels once again.....

                                                            According to the manual, no, they're the same. But like I say, I've never needed to change one.

                                                            What's more likely is that they either can't fit it due to inexperience, or it didn't fix the problem they were trying to fix (like an op panel firmware issue). =^..^=
                                                            Last edited by blackcat4866; 10-27-2012, 03:00 AM.
                                                            If you'd like a serious answer to your request:
                                                            1) demonstrate that you've read the manual
                                                            2) demonstrate that you made some attempt to fix it.
                                                            3) if you're going to ask about jams include the jam code.
                                                            4) if you're going to ask about an error code include the error code.
                                                            5) You are the person onsite. Only you can make observations.

                                                            blackcat: Master Of The Obvious =^..^=

                                                              Comment

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