-
-
Got a new one on a Ricoh 1027.
Customer complained about blurred copies.
She gave me a sample that showed a (Best described as a jiggle) front to rear.
Intermittant problem, and only when shae made one copy at a time.
I saw some tears in the platen cover and taped them to see if it was the problem.
Called again today with the same problem.
I went to our demo room and dropped the adf on the original after I hit start.
Looked a lot like her problem.
Boss is swapping the machine AM.
Should I prove it to the customer or let the boss take a loss.Why do they call it common sense?
If it were common, wouldn't everyone have it?Comment
-
Funny Money
Had a customer call the other day to tell us that their color copier (a copystar cs-c3225e) was telling them to "unplug unit and plug back in". This copier is behind the teller's desk at a bank. They said they are making color copies but the copier will only make one copy and give the "unplug" error I mentioned. Said they have tried it about ten different times already. Not only that but it's has awful copy quality too. When the tech arrived, he soon found out that the bank was trying to copy a counterfeit 100 dollar bill to send it to the authorities. Copies were coming out in b/w with a slightly sketched image of the bill. Reckon it was a pretty good fake huh?...lolComment
-
I'm suprised no one has had a copier jam from duplexing OHP...
Comment
-
lazy
This happened about 20 years ago. A Ricoh FT 6085 at FedEx in Memphis kept having a funny glaze in the glass that caused CQ and DF jams. I went there early one morning and caught the lady warming her Honey Bun on the glass.
The microwave was only 20 feet away.
Like the United States Postal Service It's a miracle it works!Comment
-
How dumb can they be?
I love crazy calls, because we always make more money on idiots:
I had customer call me for printer dead problem and I asked her if it was on. She said yes. I asked her if it was plugged in she said yes. When I sent tech out he said that printer was plugged in to the wall but not the printer. Service charge for 2 min of work.
Customer had dead rats (2) in his warehouse 4SI printer. Charged service rate, plus extra for rodent removal.
Customer brought me a small brother fax when I was a new green tech (depot repair). He said he had a jam and he tried to clear it with a screwdriver. I filled out paperwork and he left. I went to bring it to the bench and heard loose glass on the way back. Made a list of every roller he damaged (unbelieveable the amount of damage) all the mirrors and the labor. It ended up more than the cost of a new one. I called and gave him a quote, recommended that he buy a new one, and the IDIOT authorized repair. Go figure!
I had a customer who asked me if I could fix a printer that had been water damaged. It seems when she went on vacation she left instructions to water her plant. Her idiot co-worker didnt move the plant, above the printer, before watering. I sold a printer refurb.
Then there is the adventure we have in our job. You never know what you're going to find when you open them up! I've found:
-nails - false and real
-hair wrapped around roller shafts including skin tags - ouch!
-office supplies - paper clips, ink pens, etc...
-above mentioned rats
-snake skins
-insects roaches, camel crickets, ants, and wasps nests (yes I got stung)
-CONDOMS - no lie- used and disgusting
-my personal favorite - Entire Marijuana kit - wooden box about 3"x2"x1/2" compartment for grass (had some in it) and on the side a small ceramic tube to fill and smoke. I just put it in a bag and taped it to the top of the machine (HP 300 Fax), said nothing and performed the maintenance requested. The customer's face turned red when he saw it, he paid the bill, walked out and said nothing.Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".Comment
-
"It makes noises and the paper comes out warm."
Comment
-
water in machine
I realize that this is an old thread, but I have to pass this one on.....Savin Wide Format Copier throwing codes for Transfer/Seperation Corona Unit. This was my first time there, the machine is in the basement in a home office. I started doing the basics, then I removed the T/S Unit and while tilting it, a liquid came out of the block. Once I realized it was water, I went upstairs to talk to the owner. I asked her if she knew how water got into the machine when all of the sudden her face lights up. She then explained to me that her son had clogged up the upstairs toilet (above the office) a couple of days earlier. I went back to the office and looked up (yes, you guessed it) and saw the stain on the ceiling right over the top of the machine. 4 hours and over $1200 later, got her machine working. She had the gall to ask if this was covered under the maintenance contract !!Comment
-
Comment
-
Similar story, FMC.
I had a supermarket chain (8 branches) that had coinop installations for the grocery customers. They were all Canon NP6221 Jammomatics. The coinop users had no idea how to clear a jam, so they would smash the operation panel instead. I changed 25 operation panels in one year, and billed for every one (accompanied by the usual yelling). =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
-
I serviced a Sharp AL 1651 at a day care center that was making a grinding noise. Turns out there was a "Cheerio" wedged in the bypass.Comment
-
Always remember, There are no limits to fat or stupidity.I know what I know better than anyone else knows what I know.Comment
-
Had a customer call in their Ricoh mpc3500 for not printing when I got there I noticed an external fiery connected to it but didnt see the ethernet link light on so I checked the plug to see if anyone kicked the plug but it was still plugged in so turned it off and turned it on and it powered up make a long stonry short they did a fiery shut down the night before and didnt turn it on the next morning.Get your facts first, and then you can distort them as much as you please.Comment
-
Oh man!
Not wishing to compromise anyone's anonymity - but if you work for the same company as I do, then I think I know what chain of supermarkets you're speaking of because I have them on my patch too.
The worst thing is, as well as the wrecked Russians, they also have a couple of Model-U's on my patch.
The crappest colour machine in the world, in the hands of possibly the stupidest and most heavy handed bitch and whine customer? That's the kind of stuff that puts you in the nuthouse.Comment
-
Errrrrr - bent hinges on a sharp sd-2060 doc feeder.
Caused by my head......
As a young chappy i gave the engineers who were in the workshop some cheek and they photocopied my head in a sd-2060 doc feeder in the showroom.
They not designed to copy human heads, books maybe but not my head
Comment
Comment