How dumb can they be?

[fixthecopier]

I will make a guess that this has been done before, but I have to ask, what are your service calls that you love to talk about? Dumb service calls come to mind. Let me start.
Just the other day the service manager came back from a call where they had run out of toner and added water to the bottle, swished it around and put it back in the machine.
Over the past 8 years I have fined the Army 35 times, a minimum of $500 to $750 for pouring other brands of toner in my machines.
One time some Special Forces soilders cut open a water filter{cause it kindda looked like a toner bottle} and poured ground charcole in the bottle.
One time they took some of that old Savin clear ink in a machine. This was after I spent 6 months trying to get them to throw it away.
I removed an unfired round of ammo from a document feeder. They called because it would'nt pull documents
I have had to take the ream of paper out of the tray and explain that it will work better if they remove the wrapper.
One unit deployed and took thier contract copier to Iraq.
A group of MP's found out that a Minolta Di200 will not hold thier big rear ends while they tried to copy it.
If someone pours enough Mello Yello in a finisher and lets it set up for a couple of days, it will gum up the gears enough to throw it out of time.
This is a small sample, remember, trust noone.

[blackcat4866]

Army Intelligence:

I took a few calls at the local recruiting office for the Army. The first call was for a toner add light on a Mita DC111. In response to the toner light they poured the waste bottle full of developer. On the next call they had found the right oriface, but still poured in developer instead of toner. Not just developer, 15 year old developer in bottles with the orange tops!

You see the government had purchased palletts of the Mita DC111 developer, then shipped it to the various locations. I guess they must have got quite a bargain on very old, very dead developer.

So when I advised against installing the old dead developer, they told me "No thank you, we would like our developer installed." Three times, until they got the idea.

Army Intelligence! Hah!

[The Otrain]

And to think about it....these people fly and drive multimillion dollar equipment for a living..

[arriva1]

I had a customer today that I gave prices on some small multi function Ricoh 1013's. She decided that staples would be a better place to get one. Then she calls me to help set it up to print and scan. She said her son was good with computers and couldn't get it. I go there and she just has the unit sitting on the desk no wires or wireless hub. I guess she thought she could just set it in the room and it would magicly start to work. I pluged in usb cable and set up in 10 minutes. So the 60-70 dollars she saved cost her $95 and she has a piece of shit copier that will cost her way more in supplies. Some people you just can't get common sense to set in.

[cobiray]

Educators seem to be the worst I've come across. I have had to dig write-on OHP's out of at least one copier in each of the schools in all of the districts we service.

The other one is their uncanny ability to install staple cartridges incorrectly, no matter how simple to install or explicit the instruction.

[nmfaxman]

The best one I have is a lady that bought a new fax machine.
While I was showing her how to use it she complained it didn't work.
I asked her what she meant.
She told me the document was still here. Shouldn't it be transmitted to the other party?
Took me 10 minutes to explain it to her.

[10871087]

How about cutting rolls of thermal fax paper down to 8.5x11r, running them through the bypass and then calling me because their copies were coming out black. It got so bad that I had to take out a lighter to explain thermal paper to the tards running the place.

[lkrsardis]

stupid

Educators seem to be the worst I've come across. I have had to dig write-on OHP's out of at least one copier in each of the schools in all of the districts we service.

The other one is their uncanny ability to install staple cartridges incorrectly, no matter how simple to install or explicit the instruction.

Yes Yes Yes, and these people are teaching our children.

[copygirl]

What great comments. It amazes me everyday how some people even get to work. Things are so operator friendly these days that there doesn't seem to be a good excuse for stupidity. Keep up the good work!

[jpcopy]

Had a call yesterday that machine would not do anything, blank , dead. ask them had they turned on. they responded yes. lucky for them they had another call near by or they would have been charged. tech went in and turned machine on FIXED school by the way

[fixthecopier]

When my contract went from minolta Di250/350/520/620 to konica minolta 2510's/ 3010's/ 7255/7272, one of the things I had to explain over and over again was that the new machines had 2 power switches. Someone would turn off the main power and noone else could find it.
The following was a real event...1-Service call- No power Repair- Push plug in wall. 2- Repeat call - No power Repair- push plug into back of machine 3-Repeat call -No power Repair- Show em what a circut breaker is. 4- repeat call -no power and we know it's the machine because we moved it down the wall to the next plug and it is still dead. Repair- explain to them the concept of an electrical circut and how the same circut breaker will fix this problem.
You also have to keep an open mind, I was sent to do simple cleaning on 3 minolta machines that had been shipped back to base. I am ashamed to say it took me more than 15 min to figure out that all 3 machines were dead when I plugged them in because they had been purchased over seas and were 220 volt.

[OMD-227]

One client ran out of OHP transparencies, so they cut a laminating pouch in half (cut the joined end) and put it through the copier as if it was a transparency. Did you ever get one of those 'chinese burns' on your arm at school? well that is what the fuser UHR looked like afterwards.

[iMind]

(Ricoh) I had one call, the start button doesn´t turn green, when I got to the site looked at the machine and told the customer he would be Billed and he agreed, so I turned on the user Key "For who doesn´t know, this is a normal key that turns off 5V current"

[banginbishop]

Customer(interior designer) tried to copy a square piece of cloth stuck to a sheet of paper, through a document feeder and wondered why it jammed?

Sent to a call with the details "a mouse is inside the machine" - and sure enough a mouse had built a nest inside a sharp sf 7370 dark box. wrote the machine off as the customer had no contract anyway.

[fixthecopier]

My old work orders had a thin onion skin type copy for the customers reciept. I had unjammed the doc feeder, gave him the reciept, walked out and as I was getting in my car I got a page to go back. The onion skin was jammed in the doc feed.