How dumb can they be?

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  • Nieu
    Technician
    • Jul 2008
    • 18

    #46
    Wet fuser

    I had a client (law ferm) call me about a week ago.They said the copier Panasonic DP2330 was giving a error message-wet fuser. I asked the lady if she is shure it's wet fuser and not web fuser but she sarcastically replied " I'm a law practitioner,I think I can read"
    So I drove the 200km only to find that the machine was calling for a PM on the FUSER WEB.And Techs are supposed to be bad at spelling

    Comment

    • fixthecopier
      ALIEN OVERLORD

      2,500+ Posts
      • Apr 2008
      • 4714

      #47
      I get the dumb ass of the week award. I had a giant Intimus shredder in a very important place go down and then 3 days later the other one went down. They were burning my phone up for days to get them fixed. I had run out of things to try and was trying to test sensors by crossing the pins on the board with a paperclip when, you guessed it, the clip slid too far and hit a hot post with 120 volts. It knocked me back 4 feet and I learned that if you yell OH SHIT really loud that everyone will come running, but then they will laugh at you when they find out you are OK. I deserved it.
      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

      Comment

      • banginbishop
        grumpy old git

        500+ Posts
        • Oct 2007
        • 894

        #48
        Originally posted by fixthecopier
        I get the dumb ass of the week award. I had a giant Intimus shredder in a very important place go down and then 3 days later the other one went down. They were burning my phone up for days to get them fixed. I had run out of things to try and was trying to test sensors by crossing the pins on the board with a paperclip when, you guessed it, the clip slid too far and hit a hot post with 120 volts. It knocked me back 4 feet and I learned that if you yell OH SHIT really loud that everyone will come running, but then they will laugh at you when they find out you are OK. I deserved it.
        Shouldn't laugh but you made me
        Incontinentia Buttocks

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22997

          #49
          This is a little off subject, but funny all the same:
          A few years ago I was working on a Mita DC-142re with the pesky lens problem. The lens didn't always drop in the slot for the proper reduction preset.

          So I've got light source #1 removed and the lamp harnass hanging over the side of the machine and I'm running the lens back & forth, back & forth, watch in the solenoid do it's thing, when POW! The lights go out!

          One of the lamp terminals had spot welded itself to the frame, and blown the breaker in the main circuit box. As I'm trying to recover (and feeling quite foolish), I get the breaker reset and the machine together & working (and replace the machine 15A breaker which has blown into little pieces), but I can't find my screwdriver.

          After several minutes of looking, I can't stand the embarrassment any more and head for the door. There is my screwdriver, stuck in the suspended ceiling tile 25 ft behind me. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • prntrfxr
            Service Manager

            1,000+ Posts
            • Apr 2008
            • 1627

            #50
            How dumb can they be?

            After several minutes of looking, I can't stand the embarrassment any more and head for the door. There is my screwdriver, stuck in the suspended ceiling tile 25 ft behind me.
            Imagine the lawsuit if that'd hit somebody. you're fortunate.
            Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

            Comment

            • banginbishop
              grumpy old git

              500+ Posts
              • Oct 2007
              • 894

              #51
              Originally posted by blackcat4866

              After several minutes of looking, I can't stand the embarrassment any more and head for the door. There is my screwdriver, stuck in the suspended ceiling tile 25 ft behind me. =^..^=
              With me its never what i've done as such its just the embarassment of what i've done IN FRONT OF THE CUSTOMER If now one knows what i've done great if they have its time to pull the machine out from the wall and sit their for 10 minutes untill i've gone back to a fleshy colour and not cherry red.
              Incontinentia Buttocks

              Comment

              • kyoceradude
                The Great Gazoo

                250+ Posts
                • Aug 2006
                • 442

                #52
                Originally posted by blackcat4866
                After several minutes of looking, I can't stand the embarrassment any more and head for the door. There is my screwdriver, stuck in the suspended ceiling tile 25 ft behind me. =^..^=

                AH, ha, ha, ha............... oops..... sorry, I fell out of my chair laughing so hard....
                My mission here on Earth is to help all you Dum-Dums!

                Comment

                • Jimbo1
                  Senior Tech

                  500+ Posts
                  • Mar 2008
                  • 845

                  #53
                  What causes them to want to replace the toner cartridge because they have solid black copies??
                  "Some days you get the bear, some days the bear gets you."

                  Cdr. William Riker

                  Comment

                  • Shadow1
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Sep 2008
                    • 1642

                    #54
                    Originally posted by blackcat4866
                    There is my screwdriver, stuck in the suspended ceiling tile 25 ft behind me. =^..^=
                    ROFLMAOABCOMN - Rolling On Floor Laughing My Ass Off And Blew Coffee Out My Nose.

                    I remember the first time I blew a main breaker - it was a Lanier 6550. I learned the hard way the fuser lamp is neutral switched, meaning the heat lamp terminals are hot even when the lamp is not on. Worst part was the machine was on the same circuit as their server rack (almost as dumb as neutral switched heaters with open terminals) Customer poked his head around the corner and threw a roll of toilet paper at me. To this day, I cannot figure out how he found a full roll of TP so fast, but I almost had to use it because I was laughing at myself so hard.
                    73 DE W5SSJ

                    Comment

                    • LY3IJ
                      Technician

                      50+ Posts
                      • Sep 2007
                      • 53

                      #55
                      Originally posted by jimbo1
                      What causes them to want to replace the toner cartridge because they have solid black copies??

                      they have run out of the white toner

                      Comment

                      • prntrfxr
                        Service Manager

                        1,000+ Posts
                        • Apr 2008
                        • 1627

                        #56
                        How dumb can they be?

                        What causes them to want to replace the toner cartridge because they have solid black copies??
                        they are probably thinking in terms of printers. With a printer you change the cartridge, check the contacts and then go straight to HVPS. This is because charge roller/corona is usually in the cartridge. Apples and oranges, both are fruit but different (printers vs copiers).
                        Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                        Comment

                        • fixthecopier
                          ALIEN OVERLORD

                          2,500+ Posts
                          • Apr 2008
                          • 4714

                          #57
                          In the past 2 weeks, I have had to pull the toner bottle out and remove the tape from over the hole to make the code go away, remove the toner bottle from the machine that was left over from the last contract and install the correct toner bottle, tell someone to turn the originals over on the fax machine so the people on the other end could read them, tell an I.T. person to plug the printer into the other port so it could receive print jobs, explain to someone that I put the note saying not to put paper on that side of the paper tray because it does not feed from that side, but the note only works if they read it, and ban yet another customer from changing their toner, telling them they must now call me each time they need the toner changed. GOD BLESS THOSE WHO HAVE YET TO MASTER TECHNOLOGY!! That is why I have a job.
                          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                          Comment

                          • nmfaxman
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Feb 2008
                            • 1702

                            #58
                            And they teach our kids??

                            I had a teacher complain, after putting her original upside down, that the machine counted 20 copies that were blank.
                            I told her the machine wasn't smart enough to know if there was print or not. It just counted paper coming out.
                            Then showed her how to load originals in the ADF.
                            She told me in a nasty way that it should know if there is print or not.
                            I responded that there weren't little Japanese people on the inside writing on each piece of paper and counting each word.
                            I guess she was an English teacher
                            Not good PR but I have a low tolerance for stupidity, and I always hated writing 2000 word essays on a manual typewriter.
                            She couldn't even understand pictures and arrows.
                            Why do they call it common sense?

                            If it were common, wouldn't everyone have it?

                            Comment

                            • vincent64
                              Trusted Tech

                              250+ Posts
                              • Feb 2008
                              • 382

                              #59
                              How dumb..

                              Used to have a number of machines at a school contract, the Sharp Cougar models, with the duplex unit, AR DU1 I belive it was called, I did have one teacher try to duplex a transparinceny once, and it did pass through, luckly it was the proper type, but the call was for jumbled print on her copy, after running and testing the machine, paper and a few transparinceies, I had to go and find her to ask her what she was running, she showed me the transparincy, she had duplexed it and yes it had print on both sides.
                              I had to explain to her that transparinces were transparent for a reason, and were only ment to be copied on one side.

                              Comment

                              • Jimbo1
                                Senior Tech

                                500+ Posts
                                • Mar 2008
                                • 845

                                #60
                                Aliens I say!

                                See we have all this massive texhnology but only a certain percentage of us know how it works or how to fix it if it FUBARs.

                                So what kind of mass hysteria do you think would ensue if aliens suddenly plucked all us techies up from the face of the earth?
                                "Some days you get the bear, some days the bear gets you."

                                Cdr. William Riker

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