what's your opinion on surge protection

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  • dalewb74
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2018
    • 1112

    #1

    what's your opinion on surge protection

    just wanted to get some opinions, what do you think is the best surge protection for copiers? we generally use innovolt and esp. though it's the cheapest model of each that our office purchases. anyone got other recommendations? for a fairly reasonable price. i wish we purchased the better esp's so that you can actually access it to see why it got a hit.
  • allan
    RTFM!!

    5,000+ Posts
    • Apr 2010
    • 5459

    #2
    Re: what's your opinion on surge protection

    Clearline is a brand I trust. NOt sure if they are limited to ZA.

    They are all build with the same basic components so it depends on reputation. Here our OEM suppliers sells us there branded product.

    We get blown out surge plugs on occasion that seems to have saved the electronics and the insurance here requires them. With my limited electronic knowledge the switch mode power supplies on these machines include MOV protection and does limit inrush current. Better to replace the surge protector and not the PSU. Same for Ethernet surge protectors vs mainboards.

    Nothing stops lightning if the building does not have proper lightning protection.
    Whatever

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    • Hart
      Trusted Tech

      250+ Posts
      • Feb 2024
      • 343

      #3
      Re: what's your opinion on surge protection

      I'm currently looking for good surge protectors that are available in France (none of those recommended in this forum are).
      At the same time I'm looking for a solution for a customer.
      They are having major work done on the floor above which regularly cuts off the electricity for 1 sec.
      The Epson MFP have HUGE capacitors so they can take it like champs, but no the Sharp one, that start to show some failure.
      UPS are out of the question, but I wonder if there's a capacitor solution for this problem, I can't find anything that isn't intended for the medical environment.

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5735

        #4
        Re: what's your opinion on surge protection

        ESP and Innovolt with the dongles and the ability to print out the stored data with time of occurrence.
        over the years so many times the printout helped convince the machine is affected by events.
        mostly false fuser codes and open door jams because the new HVAC unit on the roof causes the power to dip when it comes on and *pop* false code.
        or other heavy draw appliance or machine on the same panel.
        had more than a few cubicle area installs where users had their own under the desk heaters causing all sorts of fluctuations that showed on the reports i printed from the SP.
        now that the machines use 3.3v instead of 5v they are very sensitive and even more susceptible to codes and jams and locking up from small surges.
        i think they are a great diagnostic tool.

        Originally posted by Hart
        but I wonder if there's a capacitor solution for this problem, I can't find anything that isn't intended for the medical environment.
        normally i dont ever suggest a UPS battery backup because the sine wave produced some copiers dont like it but in this case it may be worth trying.

        here ya go! for medical.
        UNINTERRUPTIBLE POWER SUPPLIES (UPS)
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

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        • dalewb74
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2018
          • 1112

          #5
          Re: what's your opinion on surge protection

          i don't recommend battery backup UPS for any copier. why? because when the power goes out. and the battery kicks in. BAM it dies because the copier pulls so much power. so you don't even have time to shut anything down, while on the battery. hence you have defeated the purpose of even having your equipment on a battery. and so many people think they can keep operating because it is on a battery. no, the only thing the battery does is give you a few short minutes to save and shut down your equipment. i used to work on point of sale. and stores thought, hey the power is off. i can keep running, no bueno.

          Comment

          • Hart
            Trusted Tech

            250+ Posts
            • Feb 2024
            • 343

            #6
            Re: what's your opinion on surge protection

            I can't find any ESP and Innovolt for the EU market.

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            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5459

              #7
              Re: what's your opinion on surge protection

              Look for locally for any surge protector plugs that includes Ethernet surge(Network surge) protection.
              Or phone a Konica Minolta, Kyocera, or RICOH dealer nearby and ask what they use.
              I liked the ones that Toshiba use(d) on there machines.
              Whatever

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5735

                #8
                Re: what's your opinion on surge protection

                i tried like hell to search for him but on this side of the great pond all our outlets are different.
                cant find a european socket on US amazon!
                cant log on to amazon uk from here either.
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 36746

                  #9
                  Re: what's your opinion on surge protection

                  Originally posted by Synthohol
                  i tried like hell to search for him but on this side of the great pond all our outlets are different.
                  cant find a european socket on US amazon!
                  cant log on to amazon uk from here either.
                  Try amazon.co.uk

                  Comment

                  • Hart
                    Trusted Tech

                    250+ Posts
                    • Feb 2024
                    • 343

                    #10
                    Re: what's your opinion on surge protection

                    We're waiting for an answer from Eaton.
                    I've starting asking around but it seems that no one use surge protector in France, but once again different power grid and voltage etc...

                    Comment

                    • dave w
                      Trusted Tech

                      100+ Posts
                      • Jun 2015
                      • 230

                      #11
                      Re: what's your opinion on surge protection

                      We use a Rewireable surge protector plug same as link below

                      13A Neon Surge Protected Plug Adaptor Rewireable - MS589

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 36746

                        #12
                        Re: what's your opinion on surge protection

                        One thing to remember, when you are wanting to protect an expensive piece of equipment do not expect a low end device to do the trick.

                        Comment

                        • mloudy
                          Senior Tech

                          500+ Posts
                          • Oct 2015
                          • 764

                          #13
                          Re: what's your opinion on surge protection

                          Innovolt P2500 series for larger equipment. It was nice when the P2503 was available and would report to the cloud. I could run reports and send them to the customer from our office.

                          ESP XG-PCS series for desktops.

                          Comment

                          • dalewb74
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Feb 2018
                            • 1112

                            #14
                            Re: what's your opinion on surge protection

                            Originally posted by slimslob
                            One thing to remember, when you are wanting to protect an expensive piece of equipment do not expect a low end device to do the trick.
                            yeah customers tend to think that $10 surge protector from the local store is gonna protect that $10k + piece of equipment. i try my best to educate the customer as to why that's not a good idea.

                            Comment

                            • Rusty.Harris
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Jan 2021
                              • 605

                              #15
                              ESP

                              I've used ESP's for over 20 years. Only once, did I have one fail and it really wasn't ESP's fault.
                              We had a huge ice storm first part of 2007. One of my customers, a local government office had
                              a pole/transformer go down but all it did was drop out part of the 220 line. It allowed too much
                              voltage into a 15 amp MFP, got by the ESP and took out the low voltage power supply. It was so
                              bad, there was black oil that blew out of the caps, dripping down the back of the machine. And,
                              the ESP, you could hear it rattle.
                              Took it back to the shop, popped it open and it was literally fried on the inside. Called ESP and they
                              paid for the cost to the customer to replace the power supply & a new ESP. The ESP tech I talked
                              to I think was more concerned to find out why their filter "failed".
                              Only time I've used or a customer had to use their warranty protection, but it worked!

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