How many techs are in your service department?

[guitar9199]

Re: How many techs are in your service department?

...Just call me "Han".....

We had 2 other techs, but they moved on to greener pastures...

I've got one semi-retired guy that they can call in if I'm sick, and one guy they call to help with deliveries if we're slammed, but otherwise...it's just me.

[guitar9199]

Re: How many techs are in your service department?

...Just call me "Han".....

We had 2 other techs, but they moved on to greener pastures...

I've got one semi-retired guy that they can call in if I'm sick, and one guy they call to help with deliveries if we're slammed, but otherwise...it's just me.

....Note: I haven't been sick in 2 1/2 years....

[Phil B.]

Re: How many techs are in your service department?

Just me, with not more than a crash course in how to straighten out Sharp copiers. I've been holding my own here for a few months. With a lot of help from this bunch. Would be nice if my boss wouldn't tell everyone and their dog that I can fix anything. *facedesk*

yup me too..
Brother - Samsung - Zebra - Epson - OKI - HP - KM - Muratec - Xerox - FP - Martin Yale - Fellows - Panasonic

now the boss wants to add Canon .

we are a small family business.. 5 1/2 employees ( one leaving soon & 1 PT warehouse/pickup/delivery ) only 2 of us are not family.

TECHS? Me - Myself & I .... 30+yrs in all those ( sans Muratec/FP/Zebra/Samsung/Epson ) ..those came in the last year along with upgrading OKI - KM - HP - Brother - Xerox - M/Y - Fellows to current Warranty Service/Depot ..most times for 'depot' I have to go in the field for those calls too!

My Service Area? HQ in Raleigh (NC).. I service (N) Roanoke Rapids NC..(E) Nags Head NC (W) Charlotte NC (S) Myrtle Beach (SC)


PAY? $15/hr all for 5% on Service Labor rate ( 90/150$).... 25/50/70 Trip Charge over 1st 35mi ...and 5% on Parts require for service calls. ( even though I have to research/quote/order/deliver said order )

Perks? Start 0900hrs EST End 1630/1730hrs.... Company Car/Gas Card ( Service Calls Only ) .. Can leave for Family Issues ( single dad..until 9/14/17 care of 96yr old mom)

NO HEALTH/MENTAL (God knows I need THAT some days ;-) ) i pay for clothes.. NO paid training since 2015 ( OKI C931 ) all MY TIME online

[srvctec]

Re: How many techs are in your service department?

I'm still at the same place I started in 1988 and back then we had 4 techs and a service manager. Now we have 3 techs and a service manager. The machines became more reliable around the time a tech left for another job in 1996 - 1998 (can't remember when). Three have been sufficient to cover the 700 plus machines we have in the field over a mostly rural, multiple county area.

[tsbservice]

Re: How many techs are in your service department?

Wow, happy anniversary. 30 years in one place is good to know may happen. Salute srvctec

[srvctec]

Re: How many techs are in your service department?

Wow, happy anniversary. 30 years in one place is good to know may happen. Salute srvctec

Thanks! Sorry, I missed this post and haven't been on here lately.

[ecnereht]

Re: How many techs are in your service department?

We are two (2)...

[nhyrum]

Re: How many techs are in your service department?

Across my company, we've got 15-20. At my local shop, now 2. Down from 3

Sent from my SM-G930V using Tapatalk

[albenbalinong]

Re: How many techs are in your service department?

We are all five in our department. We deal with all brand , models of copier , including plotters and printers mostly HP.

[DarleenHarbour]

Re: How many techs are in your service department?

As I know, we have 50 of them in the company of 300+ workers overall. Such a great department.

[Saturn]

Re: How many techs are in your service department?

Currently 6 copy techs and 2 IT specialists.

[Hart]

Re: How many techs are in your service department?

Currently 6 copy techs and 2 IT specialists.

How many machines ?

[richs]

Re: How many techs are in your service department?

2 old techs but most of our time is spend delivering supplies and machines.Probably would have been better to get a job at Fedex.They make more money.

[Samanator]

Re: How many techs are in your service department?

Just me thanks to COVID.

[vincent64]

Re: How many techs are in your service department?

Just me thanks to COVID.

Well at least you are still working, I got furloughed back in 2020, myself and lots of other techs throughout the company and so far no one has been brought back to work, its all the work from home that is still going on, offices are not back up to what they used to have in them.