Canon c1 ff error code

[Guest]

C1 functioning perfectly then an FF error code-how to clear?

[SCREWTAPE]

This could mean anything, bad mother board, Hdd,software,etc.

[zalex888]

You're the man. You damn well know your Canon product. Thank you.

[Canuck]

Open the imagepass and remove the nvm battery for about 5 minutes....reinstall it then put it back together and reboot

[tricotech1]

I would like to put in my two cents: You can only get an "FF" code on a C2 imagepass. A C1 only has L E D' s I suspect you might have corrupt software. You need to load C2 software, not C1 on a unit like this.

[teckat]

C1 functioning perfectly then an FF error code-how to clear?

tricotech1
he is right about the image Pass / what were u doing before code ?????

old tech pub info:
The FF error code may occur due to one of the following causes:
1. A power fault (surge, sag, or spike) in the line voltage supplied to the imagePASS may cause a bit in
the CMOS to be incorrectly changed. Since data stored in the CMOS is backed-up by a battery, the
incorrect bit setting is retained in subsequent power-ups. When the FF error is caused by a powerfault,
the error can often be cleared by resetting the CMOS. This can be accomplished by removing
the CMOS battery and shorting the positive and negative terminals of the battery holder.
a. After clearing the FF error, the CMOS battery may be reinstalled. Unfortunately, if the
battery is reinstalled, a future power fault could cause the same error to occur again. In order
to prevent the FF error from reoccurring, the CMOS battery should be removed permanently.
As the CMOS battery is responsible for retaining clock (date and time) information on the
imagePASS, a patch (1-Q3WR9) has been created to allow the imagePASS to obtain date
and time information from the imageRUNNER that it is currently attached to.
b. In the future, the motherboard of the imagePASS-C2 and imagePASS-G1 will be modified at
the factory in order to prevent the incorrect bit change when a power fault occurs. For
imagePASS units with the modified Motherboard, removal of the CMOS battery and
applying the 1-Q3WR9 patch will be optional (in those cases where the customer wants the
imagePASS to synchronize date and time settings with the imageRUNNER, the patch can be
used).
2. The CPU may not be seated properly on the Motherboard. If the FF error code is caused by an
improperly attached CPU, then the CPU must be reinstalled correctly in the CPU socket in order to
resolve the error.
The following procedure should be used to troubleshoot and resolve an FF error code:
1. Power off the copier and the imagePASS.
2. Disconnect all external cables (network cable, cross-over cable, open interface cable, and power
cable).
3. Remove the top cover of the imagePASS.
4. Remove the CMOS battery from the battery holder on the Motherboard.
5. Short the positive (+) and negative (-) terminals of the battery holder for at least 3 seconds
6. Do NOT reinstall the CMOS battery.
7. Reseat all internal cables.
8. Reattach the top cover of the imagePASS.
9. Reconnect all external cables (network cable, cross-over cable, open interface cable, and power
cable).
10. Power on the copier and the imagePASS.
11. Wait to see if the imagePASS comes to “IDLE” and that the FF error has gone away (00 should be
indicated on the DIAG LEDs after the imagePASS has fully booted).
12. If the imagePASS comes to “IDLE,” move on to step 13. If the imagePASS does NOT come to
“IDLE” then do the following:
a. Power off the copier and the imagePASS.
b. Disconnect all external cables (network cable, cross-over cable, open interface cable, and
power cable).
c. Remove the top cover of the imagePASS.
d. Disconnect all internal cables from the Motherboard.
e. Remove the Motherboard from the chassis.
f. Disconnect the fan cable from the Motherboard CPU FAN 5V connector.
g. Pinch each of the four tension screws on the underside of the Motherboard to detach the CPU
cooling assembly from the Motherboard.
h. Turn the slotted screw on the CPU socket counterclockwise (OPEN direction) to unlock the
CPU.
i. Remove the CPU from the socket.
j. Inspect the pins on the CPU to ensure that none of the pins are bent.
k. Carefully reseat the CPU in the socket.
l. Turn the slotted screw on the CPU socket clockwise (CLOSED direction) to lock the CPU.
m. Reattach the CPU cooling assembly to the Motherboard.
n. Reconnect the fan cable to the Motherboard CPU FAN 5V connector.
o. Reinstall the Motherboard in the Chassis.
p. Reconnect all internal cables.
q. Reattach the top cover of the imagePASS.
r. Reconnect all external cables (network cable, cross-over cable, open interface cable, and
power cable).
s. Power on the copier and the imagePASS.
t. Wait to see if the imagePASS comes to “IDLE” and that the FF error has gone away (00
should be indicated on the DIAG LEDs after the imagePASS has fully booted).
u. If the imagePASS comes to “IDLE,” move on to step 13. If the imagePASS does NOT come
to “IDLE” then the Motherboard may need to be replaced.
13. Connect to the imagePASS with Command Workstation.
14. Download the 1-Q3WR9.ps patch to the imagePASS using the following steps:
a. Using Command Workstation, import the patch to the Direct Queue.
b. Wait at least 60 seconds after importing the patch for the patch to be installed.
c. Using the control panel of the imageRUNNER, reboot the imagePASS.
d. After the imagePASS reboots and has come to “IDLE,” use the control panel of the
imageRUNNER to reboot the imagePASS for a second time.
e. After the imagePASS reboots for the second time and comes to “IDLE,” print out a
configuration page.
f. Confirm the installation of the patch. The patch (1-Q3WR9) should be displayed in the
“Update Info” section of the configuration page.
g. Using the control panel of the imageRUNNER, perform a Factory Defaults operation on the
imagePASS (Functions -> Run Setup -> Server Setup -> Factory Defaults).

1-Q3WR9.exe
Self-extracting file that contains the patch to allow the
imagePASS-C2 / imagePASS-G1 to obtain date and time
information from the imageRUNNER it is attached to.

MB..jpg

[SCREWTAPE]

I would like to put in my two cents: You can only get an "FF" code on a C2 imagepass. A C1 only has L E D' s I suspect you might have corrupt software. You need to load C2 software, not C1 on a unit like this.

That's correct.

Open the imagepass and remove the nvm battery for about 5 minutes....reinstall it then put it back together and reboot.