IR1023n scanning quality (blurry)

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  • Jeff M.
    Trusted Tech

    100+ Posts
    • Dec 2010
    • 127

    #1

    IR1023n scanning quality (blurry)

    Have a 1023n, prints fine. When copying from glass, copies fine. When using ADF to copy or scan, the left half of page is fine, the right half is blurry and has a slight background. Cleaned scanner, ran shading adjustment, paper set adjustment, no difference. Any ideas would be greatly appreciated. Thanks.... Jeff M.
  • mrfixit51
    Lead Service Technician

    1,000+ Posts
    • Oct 2008
    • 1975

    #2
    If I understand correctly,, a copy off the glass is fine, but docfeeder copies have this problem?
    Only thing comes to mind is feeder height, and does the CIS have anything that would keep it from staying the same distance from the under side of slit glass in the doc feed position as opposed to the right side platen glass?

    CIS is "Contact Image Sensor", the "optics" of this copier for the uninitiated in the peanut gallery...
    "Once a King, always a King, but once a Knight is enough!"

    Comment

    • charm5496
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2008
      • 2387

      #3
      Originally posted by Jeff M.
      Have a 1023n, prints fine. When copying from glass, copies fine. When using ADF to copy or scan, the left half of page is fine, the right half is blurry and has a slight background. Cleaned scanner, ran shading adjustment, paper set adjustment, no difference. Any ideas would be greatly appreciated. Thanks.... Jeff M.
      You are missing the spacer on the CIS on that right side. They pop off a little too easy IMO but that is causing the unit to sit too close to the glass when you are running the originals through the DADF.
      Accidents don't just happen. They must be carelessly planned.

      Comment

      • teckat
        Field Supervisor

        Site Contributor
        10,000+ Posts
        • Jan 2010
        • 16092

        #4
        Here is a Pic of what charm5496 mentioned on spacers
        The spacers #36 are circled in red in the picture below.
        2-SPACER, CIS - FC6-7591-000


        1023spacers.jpg
        **Knowledge is time consuming, exhausting and costly for a trained Tech.**

        Comment

        • zoraldinho
          teacher-guide-expert-guru

          Site Contributor
          2,500+ Posts
          • Mar 2008
          • 4972

          #5
          Originally posted by Jeff M.
          Have a 1023n, prints fine. When copying from glass, copies fine. When using ADF to copy or scan, the left half of page is fine, the right half is blurry and has a slight background. Cleaned scanner, ran shading adjustment, paper set adjustment, no difference. Any ideas would be greatly appreciated. Thanks.... Jeff M.
          This service bulletin can help.100% your problem

          ir1022-006.pdf
          Practice makes perfect
          If it ain't broke, don't fix it
          A picture is worth a thousand words
          If you want something done right, you have to do it yourself

          Comment

          • Jeff M.
            Trusted Tech

            100+ Posts
            • Dec 2010
            • 127

            #6
            Thanks for your replies, guys. The spacers on the CIS are there, both front and rear. I thought about uneven distance on the CIS, but wouldn't that also affect the copy on the glass as well? DF seems to make the most sense. I'm going back today to look at the ADF hinges. Will let you know what happens. Jeff M.

            Comment

            • charm5496
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2008
              • 2387

              #7
              not really because when you copy from the glass it sits in a rail where when you use the DADF in stream reading mode it goes all the way up against the slit glass.
              Accidents don't just happen. They must be carelessly planned.

              Comment

              • mrfixit51
                Lead Service Technician

                1,000+ Posts
                • Oct 2008
                • 1975

                #8
                I am fairly certain that the spacers are pressed against the large glass as well. When you pull the doc glass, the CIS is wobbly, so it is not on any rail that I am aware of.

                I made repair parts in my shop to fix this issue on one of my customer's machine. It had busted the lip off of the top cover where the hinge anchors itself, so it would hold the cover higher in that area.


                IMAGE_072.jpg

                IMAGE_071.jpg
                "Once a King, always a King, but once a Knight is enough!"

                Comment

                • Jeff M.
                  Trusted Tech

                  100+ Posts
                  • Dec 2010
                  • 127

                  #9
                  OK, here's what the problem was. The white plastic that attaches the hinge to the ADF if curved (deformed). Only on the left hinge, which holds the ADF up off of the machine. Replaced the hinge, and works fine. I know the ADF breaks, as in mrfixit51's case, but I got lucky here. Thanks to all again. Regards.... Jeff M.

                  Comment

                  • mrfixit51
                    Lead Service Technician

                    1,000+ Posts
                    • Oct 2008
                    • 1975

                    #10
                    Happy ending!

                    That is good news Jeff,, love it when a story has a happy ending!

                    "Once a King, always a King, but once a Knight is enough!"

                    Comment

                    • richmari

                      #11
                      Replace the adf hinges.There is also a mod on this model.New style adf base and hinges.

                      Comment

                      • zoraldinho
                        teacher-guide-expert-guru

                        Site Contributor
                        2,500+ Posts
                        • Mar 2008
                        • 4972

                        #12
                        Originally posted by mrfixit51
                        I am fairly certain that the spacers are pressed against the large glass as well. When you pull the doc glass, the CIS is wobbly, so it is not on any rail that I am aware of.

                        I made repair parts in my shop to fix this issue on one of my customer's machine. It had busted the lip off of the top cover where the hinge anchors itself, so it would hold the cover higher in that area.




                        [ATTACH=CONFIG]7800[/ATTACH]

                        [ATTACH=CONFIG]7799[/ATTACH]
                        Nice job David.Better then Canon.
                        Practice makes perfect
                        If it ain't broke, don't fix it
                        A picture is worth a thousand words
                        If you want something done right, you have to do it yourself

                        Comment

                        • mrfixit51
                          Lead Service Technician

                          1,000+ Posts
                          • Oct 2008
                          • 1975

                          #13
                          Originally posted by zoraldinho
                          Nice job David.Better then Canon.
                          Thanks,, not as aesthetically pleasing as a new improved base, (not available at the time of my repair), but I know it is stronger than either the old or the new surface to anchor it in the base.
                          "Once a King, always a King, but once a Knight is enough!"

                          Comment

                          • zoraldinho
                            teacher-guide-expert-guru

                            Site Contributor
                            2,500+ Posts
                            • Mar 2008
                            • 4972

                            #14
                            Originally posted by richmari
                            Replace the adf hinges.There is also a mod on this model.New style adf base and hinges.
                            Practice makes perfect
                            If it ain't broke, don't fix it
                            A picture is worth a thousand words
                            If you want something done right, you have to do it yourself

                            Comment

                            • Canuck
                              Tech Specialist

                              1,000+ Posts
                              • Nov 2007
                              • 1713

                              #15
                              Replaced quite a few base frames for this....simply to replace.

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