C224 reset tool

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  • Elmo
    Senior Tech

    Site Contributor
    500+ Posts
    • Feb 2010
    • 541

    #1

    C224 reset tool

    Hi All
    I have a used C224 just come in with the CE Password changed from default
    i have tryed all the different combinations i know but it looks like i will have to reset the machine
    is there a reset tool for the C224
    i have it for the E versions

    Thanks
    I Used To Live To Fix Things Now i Fix Things To Live
  • mx6turbo89
    Trusted Tech

    Site Contributor
    100+ Posts
    • Oct 2013
    • 154

    #2
    Re: C224 reset tool

    Are you referring to the MFPB reset tool? If so, the Color 'e' and Color non 'e' tool is the same.

    Comment

    • Woxner
      Senior Tech

      500+ Posts
      • Jul 2011
      • 838

      #3
      Re: C224 reset tool

      92729272 instead of try 9272927292729272 or even 9272 once i have seen alot of techs set this that way

      Comment

      • rrrohan
        Service Manager

        Site Contributor
        1,000+ Posts
        • Sep 2011
        • 1977

        #4
        Re: C224 reset tool

        You need to get a code and supply it to km who will give you a unlock code
        This will reset the CE password

        What ive done in past is dodgy but works
        Open side door and unplug fuser
        Enter service mode password screen
        Close side door and wait for error
        Press menu
        You should now have skipped the password screen and be in
        You will have to do this each time you neef service mode

        Comment

        • Elmo
          Senior Tech

          Site Contributor
          500+ Posts
          • Feb 2010
          • 541

          #5
          Re: C224 reset tool

          Thank you for the advice
          i have tried all combos of the default password
          had a go with unplugging the fuser but still asks for password
          i will try the reset tool
          I Used To Live To Fix Things Now i Fix Things To Live

          Comment

          • rrrohan
            Service Manager

            Site Contributor
            1,000+ Posts
            • Sep 2011
            • 1977

            #6
            Re: C224 reset tool

            Originally posted by Elmo
            Thank you for the advice
            i have tried all combos of the default password
            had a go with unplugging the fuser but still asks for password
            i will try the reset tool
            its possible firmware patched that. last time i tried it was on a not e model
            ill try again in office if i get it to work ill record the process for u

            ive never used the reset tool. in past ive had to enter service mode then do a stop sequence of numbers that brings up a reset screen. you then quoted the code to KM who would supply the reset code. once you input the reset code it sets it to factory default

            the code is only valid for 24 hours tho

            Comment

            • Elmo
              Senior Tech

              Site Contributor
              500+ Posts
              • Feb 2010
              • 541

              #7
              Re: C224 reset tool

              if i can get into service mode you can go into enhanced mode an reset the ce password
              I Used To Live To Fix Things Now i Fix Things To Live

              Comment

              • rrrohan
                Service Manager

                Site Contributor
                1,000+ Posts
                • Sep 2011
                • 1977

                #8
                Re: C224 reset tool

                Originally posted by Elmo
                if i can get into service mode you can go into enhanced mode an reset the ce password

                nah because it asks for the password again before it lets you reset it

                Comment

                • Elmo
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Feb 2010
                  • 541

                  #9
                  Re: C224 reset tool

                  This is what makes buying in used machines so much fun lol
                  I Used To Live To Fix Things Now i Fix Things To Live

                  Comment

                  • Elmo
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Feb 2010
                    • 541

                    #10
                    Re: C224 reset tool

                    can anyone recommend a usb stick brand to use on C224 i normaly use a scndisk cruzer 2g but they dont seem to like it
                    I Used To Live To Fix Things Now i Fix Things To Live

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5798

                      #11
                      Re: C224 reset tool

                      are you plugged into the correct service port?
                      is the stick formatted fat32?
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                      Comment

                      • Elmo
                        Senior Tech

                        Site Contributor
                        500+ Posts
                        • Feb 2010
                        • 541

                        #12
                        Re: C224 reset tool

                        Yes and Yes thought there was only 1 service port (remove the screw and lift the flap)
                        is there any other routines like leave the door open in service manual it states close door within 3 seconds of switching on
                        have noticed when doing movie data this memory stick is not always recognised
                        will get a new usb and try again
                        I Used To Live To Fix Things Now i Fix Things To Live

                        Comment

                        • Synthohol
                          Certified Konica Expert

                          Site Contributor
                          5,000+ Posts
                          • Mar 2016
                          • 5798

                          #13
                          Re: C224 reset tool

                          Movie data gets installed through the front ctl panel usb not the service port
                          We know a thing or two because we've seen a thing or two.
                          The medication helps though...

                          Comment

                          • Elmo
                            Senior Tech

                            Site Contributor
                            500+ Posts
                            • Feb 2010
                            • 541

                            #14
                            Re: C224 reset tool

                            All sorted
                            was just the usb stick it didnt like
                            Got a new usb stick 1g
                            ran reset tool as per bulletin
                            password now reset to default
                            Last edited by Elmo; 08-25-2016, 03:46 PM.
                            I Used To Live To Fix Things Now i Fix Things To Live

                            Comment

                            • rrrohan
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Sep 2011
                              • 1977

                              #15
                              Re: C224 reset tool

                              Fat32? It cant use USB3 but if its only 2GB im guessings it USB2

                              Sent from my SM-G900I using Tapatalk

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