[Misc] C454e not printing PDF's

[JSC]

Hi.

Have a strange one with a C454e that will print a few PDF's then just lockup/frezzes and the device has to be rebooted. Doesn't seem to mater which type of PDF reader is used or how the PDF was created. The fault only happens with PDF's, it prints everything else fine.

Have used multible drivers, changed memory and HDD. It's on the latest firmware and function level. Next step would be to change the main board unless someone has a better idea?

Thanks.

[copier tech]

Re: C454e not printing PDF's

Try plugging in your laptop directly & then printing a pdf.

[JSC]

Re: C454e not printing PDF's

Try plugging in your laptop directly & then printing a pdf.

Does the same.

[Methmann]

Re: C454e not printing PDF's

I have had this issue, however on a C280. But it happened when printing PDF from Microsoft Edge browser :-) So told the customer to print from Internet Explorer instead.

[Tech Helpdesk]

Re: C454e not printing PDF's

Hi mate,

What type of driver is being used ? and what printing protocol are you using ?
Make sure on the PDF that 'Print as Image' is not selected
Regards

[JSC]

Re: C454e not printing PDF's

Hi mate,

What type of driver is being used ? and what printing protocol are you using ?
Make sure on the PDF that 'Print as Image' is not selected
Regards

Have tried all the correct Konica Minolta drivers eg, PCL, PS, Clasic, Universal. it also crashes if sent as 'Print as Image'. used Adobe reader, Foxit, Nitro all with the same result. Works for a while then crashes/frezzes.

Scratching my head on this one.

[Tech Helpdesk]

Re: C454e not printing PDF's

Have tried all the correct Konica Minolta drivers eg, PCL, PS, Clasic, Universal. it also crashes if sent as 'Print as Image'. used Adobe reader, Foxit, Nitro all with the same result. Works for a while then crashes/frezzes.

Scratching my head on this one.

Try forgetting the PC side and look at the ops panel. Go into User Settings and turn off spool.

See below,

Regards


IMG_1911.jpg

[JSC]

Re: C454e not printing PDF's

Try forgetting the PC side and look at the ops panel. Go into User Settings and turn off spool.

See below,

Regards


[ATTACH=CONFIG]35583[/ATTACH]

Changed the settings to match yours, worked for 3 pdf's then crashed out

[copyrooks]

Re: C454e not printing PDF's

try a different pdf reader program like sumatra. See if any difference.

[JSC]

Re: C454e not printing PDF's

try a different pdf reader program like sumatra. See if any difference.

Have used about 4 diffrent readers all the same problem. also printing test PDFs that I have used lots of times with no issues.

[allan]

Re: C454e not printing PDF's

Try direct submission other wise thru PSWC or pagescope direct print. If that works...

[peter42]

Re: C454e not printing PDF's

Try to print PDF directly from USB-Stick.
Then you have Networkinterface out of the printing pipeline.

[Phil B.]

Re: C454e not printing PDF's

Have tried all the correct Konica Minolta drivers eg, PCL, PS, Clasic, Universal. it also crashes if sent as 'Print as Image'. used Adobe reader, Foxit, Nitro all with the same result. Works for a while then crashes/frezzes.

Scratching my head on this one.

you were instructed to make sure that PRINT AS IMAGE is OFF

[JSC]

Re: C454e not printing PDF's

you were instructed to make sure that PRINT AS IMAGE is OFF

yes and I tried it print as image off! And print as image - no change

Try direct submission other wise thru PSWC or pagescope direct print. If that
works...

no joy.....

Try to print PDF directly from USB-Stick.
Then you have Networkinterface out of the printing pipeline.

Tried that already, interestingly the machine works for a lot longer period but still crashes after a while.


i think I'm going to bite the bullet and order an MFP board....

[Woxner]

Re: C454e not printing PDF's

make sure the driver is on raw. also check the network speed. i had several hang up. changed the speed and tada never called again about this problem. they were printing large pdf's.