C454e Background problem

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  • Konicatech
    Trusted Tech

    100+ Posts
    • Feb 2016
    • 130

    [CQ] C454e Background problem

    Hi,

    Have got a bizhub c454, that has started to leave a background image on prints

    for example, I print the demo page, and then if i print something else it will have the demo page sqaures in the background - see image attached - sorry for the quality.

    The machine has about 500,000 clicks, and drums are all new, colour devs have 45% left, black dev has 90%, all other parts are well within life.

    Tried stabilization, rotating the drums, but no difference

    Any one seen this before?background.jpg
  • mo0651
    Service Manager

    1,000+ Posts
    • Apr 2009
    • 1054

    #2
    Re: C454e Background problem

    We have had bad dev units. replace drum and dev unit at same time.

    Comment

    • habik
      Service Manager

      Site Contributor
      1,000+ Posts
      • Apr 2010
      • 2014

      #3
      Re: C454e Background problem

      Check fuser. IT should have remaining image on upper fuser roller.



      Sent from portable device using fast cheapset!
      .OK Google! ... will I need Berrocca this morning?
      Firmwares HERE

      Comment

      • Konicatech
        Trusted Tech

        100+ Posts
        • Feb 2016
        • 130

        #4
        Re: C454e Background problem

        Originally posted by habik
        Check fuser. IT should have remaining image on upper fuser roller.



        Sent from portable device using fast cheapset!
        Have tried another fuser and still the same

        Comment

        • habik
          Service Manager

          Site Contributor
          1,000+ Posts
          • Apr 2010
          • 2014

          #5
          Re: C454e Background problem

          Have the belt been replaced? If it has have you run Initialise+Image Background Reset?

          Sent from portable device using fast cheapset!
          .OK Google! ... will I need Berrocca this morning?
          Firmwares HERE

          Comment

          • Konicatech
            Trusted Tech

            100+ Posts
            • Feb 2016
            • 130

            #6
            Re: C454e Background problem

            Originally posted by habik
            Have the belt been replaced? If it has have you run Initialise+Image Background Reset?

            Sent from portable device using fast cheapset!
            The belt was swapped for testing purposes but there was no difference, if you mean Initialise & image stabilization then yes these were run

            Comment

            • habik
              Service Manager

              Site Contributor
              1,000+ Posts
              • Apr 2010
              • 2014

              #7
              Re: C454e Background problem

              Does it offset as well when you do PS or PCL print outs?? Just to eliminate CMY units.

              Sent from portable device using fast cheapset!
              .OK Google! ... will I need Berrocca this morning?
              Firmwares HERE

              Comment

              • Konicatech
                Trusted Tech

                100+ Posts
                • Feb 2016
                • 130

                #8
                Re: C454e Background problem

                Originally posted by habik
                Does it offset as well when you do PS or PCL print outs?? Just to eliminate CMY units.

                Sent from portable device using fast cheapset!
                Good question! I have not tried this, but will! - When i do gradiations for CMY, there is like a dusting of all colours over the test prints (not just a specific colour) for example, magenta has a dusting of yellow,cyan

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5458

                  #9
                  Re: C454e Background problem

                  OEM toner or dirt in a bottle?

                  i dont think your transfer belt is getting cleaned by the blade. run some solid test patternsand pull the belt and rotate by hand to see if the cleaning blade is doing its job.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

                  • habik
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Apr 2010
                    • 2014

                    #10
                    Re: C454e Background problem

                    Originally posted by Synthohol
                    OEM toner or dirt in a bottle?

                    i dont think your transfer belt is getting cleaned by the blade. run some solid test patternsand pull the belt and rotate by hand to see if the cleaning blade is doing its job.
                    Think belt and fuser has been tested from other machine as per posts above.


                    I just hope test prints are done on 80gsm.

                    Maybe running a lot of halftones and get newer toner through the Devs.

                    But first I'd go with K (1 PC) only to narrow it down and eliminate TX and F. Once it's doing on K only I'd go for half stop there and see where the culprit occurred.


                    Just out of curiosity is your background on some whacky numbers like -5 or such other than 0? TCR levels OK? Anything unusual on Table Vdc or Vg?

                    Also reseating all boards connections and specially DIMMs can occasionally help.




                    Sent from portable device using fast cheapset!
                    .OK Google! ... will I need Berrocca this morning?
                    Firmwares HERE

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22698

                      #11
                      Re: C454e Background problem

                      Something isn't cleaning properly, that's for sure. Either primary transfer or fuser. The drum is too small to make that interval. Are you using OEM parts? OEM toner? Plain paper with appropriate media type settings? =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • wjurls
                        Trusted Tech

                        Site Contributor
                        250+ Posts
                        • Feb 2017
                        • 460

                        #12
                        Re: C454e Background problem

                        Looks like transfer belt cleaning to me. Make sure the elbow that runs the waste toner from the belt to the waste tank isn't blocked. Also as mentioned above, media settings on KM color machines is absolutely paramount!!

                        Lee

                        Comment

                        • JR2ALTA
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Feb 2010
                          • 2017

                          #13
                          Re: C454e Background problem

                          How is it not fuser/ fusing issue? All colors ghosting? That's day one troubleshooting.
                          Transfer not cleaning results in streaks or, at best, long distant shadowing

                          Comment

                          • wjurls
                            Trusted Tech

                            Site Contributor
                            250+ Posts
                            • Feb 2017
                            • 460

                            #14
                            Re: C454e Background problem

                            He had said he tried a different fuser. Also image from previous page ghosts onto next. just about the distance of the transfer belt. Poor transfer cleaning can also repeat all colors.

                            Comment

                            • wjurls
                              Trusted Tech

                              Site Contributor
                              250+ Posts
                              • Feb 2017
                              • 460

                              #15
                              Re: C454e Background problem

                              I've had a C454 do this very thing and the tube leading from the belt cleaner to the waste tank was clogged.

                              Comment

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