Scanning to windows 10

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  • Johnny
    Junior Member
    • Feb 2018
    • 5

    Scanning to windows 10

    We seem to be having a lot of problems getting the Konica Minolta machines to scan to smb with windows 10. Never have any problems when customer is using windows 7. I believe it's a security thing or permissions thing but so far can't find it. Would appreciate any suggestions. THANKS!
    Johnny
  • Albonline
    Service Manager

    1,000+ Posts
    • Sep 2008
    • 1098

    #2
    Re: Scanning to windows 10

    there are many threads on this site about this. search it!

    Comment

    • guitar9199
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2016
      • 1097

      #3
      Re: Scanning to windows 10

      First thing, make sure you have a valid User ID/PW for the scanner to use. Anonymous browsing is no longer a thing.

      Second, Share the living daylights out of the folder. Make sure that USER ID/PW has full permissions.

      Third, go into your TCP/IP v4 Properties/Advanced, select the WINS tab, and change the protocol to NetBIOS over TCP/IP. It's likely defaulted to NetBIOS over DHCP, and scan to file doesn't like that.

      Comment

      • mincopier
        Trusted Tech

        250+ Posts
        • Dec 2015
        • 290

        #4
        Re: Scanning to windows 10

        Update the machine firmware to the latest and greatest firmware.

        Comment

        • AjitN
          Trusted Tech

          250+ Posts
          • Mar 2009
          • 287

          #5
          Re: Scanning to windows 10

          Try putting OFF windows firewall for trial. If antivirus have its own firewall also check same.
          I think Win 10 Uses SMB 2 and do not support SMB1. I am not sure about this inf. which I came across somewhere but you can try.
          Hope this helps

          Comment

          • MOTANU
            Junior Member
            • Mar 2015
            • 1

            #6
            Re: Scanning to windows 10

            try instead to maake the conection ftp using ftp utility from konica minolta Download KONICA MINOLTA FTP Utility by Konica Minolta Business Solutions (HK) Ltd

            and on the web interface on the file path insert just "."

            Comment

            • JLSam
              Senior Tech

              500+ Posts
              • Jun 2015
              • 601

              #7
              Re: Scanning to windows 10

              Originally posted by AjitN
              Try putting OFF windows firewall for trial. If antivirus have its own firewall also check same.
              I think Win 10 Uses SMB 2 and do not support SMB1. I am not sure about this inf. which I came across somewhere but you can try.
              Hope this helps


              This is true.

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5456

                #8
                Re: Scanning to windows 10

                What version win10?
                Home and basic edition are complete trash in the workplace

                A cheat I learned is if you open file manager (windows explorer) and type in //ip address it should show the current shares on that computer.
                You can make a sub folder in one and try that. Just add the specific user to the share permissions of that sub folder and the main share.
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • mincopier
                  Trusted Tech

                  250+ Posts
                  • Dec 2015
                  • 290

                  #9
                  Re: Scanning to windows 10

                  Make sure network type is set to private
                  Right click shared folder, sharing tab, permissions, advanced permissions and make sure user has sufficient rights
                  Same with the security tab
                  At the copier, Administrator, network, SMB Client enable NYLM V1/NTLM V2

                  Comment

                  • bsm2
                    IT Manager

                    25,000+ Posts
                    • Feb 2008
                    • 27440

                    #10
                    Re: Scanning to windows 10

                    use filezilla ftp server and applied firewall wall setting for it

                    Comment

                    • REGSIS
                      Trusted Tech

                      250+ Posts
                      • May 2016
                      • 434

                      #11
                      Re: Scanning to windows 10

                      Originally posted by JLSam
                      And now even regular updates can uninstall SMB 1,

                      Comment

                      • najoor
                        Junior Member
                        • Mar 2018
                        • 3

                        #12
                        Re: Scanning to windows 10

                        Originally posted by Johnny
                        We seem to be having a lot of problems getting the Konica Minolta machines to scan to smb with windows 10. Never have any problems when customer is using windows 7. I believe it's a security thing or permissions thing but so far can't find it. Would appreciate any suggestions. THANKS!
                        Johnny


                        remove update security windows 10
                        Problems with Internet Connection Sharing after 2017-11 Windows 10 - Microsoft Community

                        Comment

                        • wjurls
                          Trusted Tech

                          Site Contributor
                          250+ Posts
                          • Feb 2017
                          • 460

                          #13
                          Re: Scanning to windows 10

                          Going through this issue right now at the school district. Older builds of Windows 10 accept SMB scans just fine from Bizhub "4" and "e" series. The latest build of Windows 10 has some security updates that blocks SMB 1.0 and 2.0. These updates were needed due to some ransomware worms that exploited it. Bizhub "8" series machines already support SMB 3.0 and can scan to all builds of Win 10 just fine. No firmware updates to add SMB 3.0 to older Bizhubs are available yet. Hopefully KM will address this soon.

                          I will update here as soon as a solution or viable workaround is found.

                          Lee
                          The Copy Guys

                          Comment

                          • guitar9199
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Sep 2016
                            • 1097

                            #14
                            Re: Scanning to windows 10

                            Originally posted by wjurls
                            Going through this issue right now at the school district. Older builds of Windows 10 accept SMB scans just fine from Bizhub "4" and "e" series. The latest build of Windows 10 has some security updates that blocks SMB 1.0 and 2.0. These updates were needed due to some ransomware worms that exploited it. Bizhub "8" series machines already support SMB 3.0 and can scan to all builds of Win 10 just fine. No firmware updates to add SMB 3.0 to older Bizhubs are available yet. Hopefully KM will address this soon.

                            I will update here as soon as a solution or viable workaround is found.

                            Lee
                            The Copy Guys

                            One of the things I've run into is "NetBIOS over DHCP" in the IPv4 adapter. SMB doesn't seem to like that too much. Go into the properties of the IPv4 adapter, click the Advanced button and WINS tab, and change it to "NetBIOS over TCP/IP", and see if that makes a difference.

                            Comment

                            • Elmo
                              Senior Tech

                              Site Contributor
                              500+ Posts
                              • Feb 2010
                              • 541

                              #15
                              Re: Scanning to windows 10

                              You can turn SMB 1 back on
                              go to add /remove programs---type windows features into the search box
                              it will load features list
                              scroll down to SMBv1/CIFS
                              you have 3 options
                              remove tick from auto removal option
                              This will allow SMBv1 to work
                              it not an ideal solution but can help if your waiting for a firmware update for the machine
                              I Used To Live To Fix Things Now i Fix Things To Live

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