DF-617 (C-360) broken door.

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  • Hansoon
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Sep 2007
    • 3297
    #1

    DF-617 (C-360) broken door.

    DF-617 (C-360) on a rental machine. Customer broke off left cover assembly (#A0HTR70111) of the ADF. The ADF has only 8K on the clock so - though not the latest generation - technically like new. Never had this with hundreds of machines with the same construction. Would like to know if you guys had this door occasionally brake off. That would indicate a weak construction. However, if nobody shares my experience it would indicate rough handling by the operators and I have to charge them for the damage. This is a rather picky customer and I don't want to grant them anything.

    Hans
    Attached Files
    " Sent from my Intel 80286 using MS-DOS 2.0 "
    Tags: c-360, construction, customer, df-617, door
    • BR549
      Senior Tech

      Site Contributor
      100+ Posts
      • Apr 2009
      • 105
      #2
      Re: DF-617 (C-360) broken door.

      I never had one break. Maybe because I installed many of the SPI kits for the C360 series that included reinforcement brackets for that cover to prevent it from breaking. It must have been a weakness for them to give away the kits to prevent breakage. Part # A0EDR90100FOC. May not still be available free. Also includes parts to prevent the clear plastic guides in paper feed section from breaking. See tech bulletin 9408
      Last edited by BR549; 01-21-2019, 10:11 PM.

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: DF-617 (C-360) broken door.

          What type of customers they are?
          Re - picky customers.
          They are an eternal joy. Threat them with respect... always full charge.
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7931
              #4
              Re: DF-617 (C-360) broken door.

              DF-617 Modification Notice.pdf

              Had a few of these break over the years. Must be a common issue as Konica Minolta issued this bulletin with modified part numbers & a metal strengthening bracket.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4213
                  #5
                  Re: DF-617 (C-360) broken door.

                  I've never had that door break, but had many of the clear plastic spring loaded guides inside break. Also have used the reinforce mods for them but not the door.

                  Look at it this way, with only 8k clicks there wasn't enough usage to wear anything out so only logical explanation is customer abuse!

                  I'll let it go once and show everyone I can how to open, etc. After once or twice I will charge for it. If they really bitch I tell them assign a key operator who is only person allowed to open any doors, remove jams, add toner paper, etc etc!

                  I offer to spend as long as it takes to train the person, showing all aspects of loading toner, paper, removing jams, etc. If you think about it if you train that key op properly it could save you a lot of time & money in the long run (on contract accounts). Best hour you will ever spend!
                  Last edited by copyman; 01-22-2019, 03:50 AM.

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808
                      #6
                      Re: DF-617 (C-360) broken door.

                      Originally posted by Hansoon
                      DF-617 (C-360) on a rental machine. Customer broke off left cover assembly (#A0HTR70111) of the ADF. The ADF has only 8K on the clock so - though not the latest generation - technically like new. Never had this with hundreds of machines with the same construction. Would like to know if you guys had this door occasionally brake off. That would indicate a weak construction. However, if nobody shares my experience it would indicate rough handling by the operators and I have to charge them for the damage. This is a rather picky customer and I don't want to grant them anything.

                      Hans
                      31yrs all different brands NEVER had this happen that COULD NOT be attributed to ANYTHING -=BUT=- operator error/abuse.

                      CHARGE EM! now depending on how/where it was broken... 2 part JB WELD can be your friend!
                      3

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22699
                          #7
                          Re: DF-617 (C-360) broken door.

                          Never seen that cover broken on any KM DF. I say, bill them. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • copier tech
                              Field Supervisor

                              5,000+ Posts
                              • Jan 2014
                              • 7931
                              #8
                              Re: DF-617 (C-360) broken door.

                              Originally posted by copier tech
                              [ATTACH]41490[/ATTACH]

                              Had a few of these break over the years. Must be a common issue as Konica Minolta issued this bulletin with modified part numbers & a metal strengthening bracket.
                              Just to add I have a lot of these in construction sites so they do get a lot of abuse!

                              One had a massive hole in the cab where it took a steal toecaped boot through it!
                              Let us eat, drink, and be merry, because tomorrow we may die!

                              For all your firmware & service manual needs please visit us at:

                              www.copierfirmware.co.uk - www.printerfirmware.co.uk
                              ​

                                Comment

                                • Woxner
                                  Senior Tech

                                  500+ Posts
                                  • Jul 2011
                                  • 810
                                  #9
                                  Re: DF-617 (C-360) broken door.

                                  had several break. put the new door on. it has the mods on it. this is too old to get the hit free

                                    Comment

                                    • rrrohan
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Sep 2011
                                      • 1971
                                      #10
                                      Re: DF-617 (C-360) broken door.

                                      Very common. Just checked and so far we changed 30.

                                      Australians are rough obviously.

                                      But once they re enforced hinge it was fine

                                        Comment

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