can I get an exorcism for a bizhub?

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  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5463
    #1

    can I get an exorcism for a bizhub?

    Check this weird shit...
    BH 558e 4 trays all letter portrait.
    Tray 1 shows ??? And the red light is on as if tray is empty.
    Here is the demonic side, you open tray 2 and tray 1 shows correct size and light goes out. Close tray and goes back to ??? And red light steady on.
    I changed tray 2 to landscape and all is well.

    Wtf does tray 2 have to do with tray 1 size or paper set?
    I already reseated connectors and there does not appear to be a short anywhere I can see.

    They are ok with leaving t tray 2 as landscape but this will haunt me unless I call a priest I guess.

    Anyone seen this behavior?

    Also when tray 2 is open, tray 1 will recognize any paper size put in it but close tray 2 and tray 1 is possessed by the demon again.

    Wtf?
    We know a thing or two because we've seen a thing or two.
    The medication helps though...
    Tags: light, paper, size, tray, wtf
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22702
      #2
      Re: can I get an exorcism for a bizhub?

      Thats really interesting! =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 7635
          #3
          Re: can I get an exorcism for a bizhub?

          Can you swap whole trays each other? Maybe a gentle pushing/kicking by angry customer
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

            Comment

            • copier tech
              Field Supervisor

              5,000+ Posts
              • Jan 2014
              • 7931
              #4
              Re: can I get an exorcism for a bizhub?

              Originally posted by Synthohol
              Check this weird shit...
              BH 558e 4 trays all letter portrait.
              Tray 1 shows ??? And the red light is on as if tray is empty.
              Here is the demonic side, you open tray 2 and tray 1 shows correct size and light goes out. Close tray and goes back to ??? And red light steady on.
              I changed tray 2 to landscape and all is well.

              Wtf does tray 2 have to do with tray 1 size or paper set?
              I already reseated connectors and there does not appear to be a short anywhere I can see.

              They are ok with leaving t tray 2 as landscape but this will haunt me unless I call a priest I guess.

              Anyone seen this behavior?

              Also when tray 2 is open, tray 1 will recognize any paper size put in it but close tray 2 and tray 1 is possessed by the demon again.



              Wtf?
              Sounds like a loose connection on the tray size detection sensors.

              Maybe when you pull out tray 2 it releases the poor connection.

              Just a hunch 4 series had a similar issue replaced a few wirsing looms to those sensors.
              Let us eat, drink, and be merry, because tomorrow we may die!

              For all your firmware & service manual needs please visit us at:

              www.copierfirmware.co.uk - www.printerfirmware.co.uk
              ​

                Comment

                • copyman
                  Owner / Technician

                  Site Contributor
                  2,500+ Posts
                  • Sep 2005
                  • 4217
                  #5
                  Re: can I get an exorcism for a bizhub?

                  Originally posted by copier tech
                  Sounds like a loose connection on the tray size detection sensors.

                  Maybe when you pull out tray 2 it releases the poor connection.

                  Just a hunch 4 series had a similar issue replaced a few wirsing looms to those sensors.
                  Yeah I was thinking along same lines. Has to be where the sensors are in the back inside frame gets pushed back breaking connection when tray is in or something like that. I know you been around the block a few times so for you not to have seen it tells me it's something stupid like a piece of plastic is cracked where you can't see it, etc and probably only way to solve it start taking parts off that rear inside frame and inspecting them.

                  But keep in mind about the exorcism, after all we are near Halloween and these new machines are starting to have a mind of their own ......

                  exorcism = "Initialization - clear all data"

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5463
                      #6
                      Re: can I get an exorcism for a bizhub?

                      Yeah I'm only Dumbfoundead about it because if I have let her portrait and trade to the problem occurs if I put letter landscape in tray 2 there is no problem what the hell man
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                        Comment

                        • allan
                          RTFM!!

                          5,000+ Posts
                          • Apr 2010
                          • 5445
                          #7
                          Re: can I get an exorcism for a bizhub?

                          Originally posted by copier tech
                          Sounds like a loose connection on the tray size detection sensors.

                          Maybe when you pull out tray 2 it releases the poor connection.

                          Just a hunch 4 series had a similar issue replaced a few wirsing looms to those sensors.

                          They come loose right at the sensor connector. I had to redo the connector wire a couple of times.
                          Whatever

                            Comment

                            • allan
                              RTFM!!

                              5,000+ Posts
                              • Apr 2010
                              • 5445
                              #8
                              Re: can I get an exorcism for a bizhub?

                              The tray is not lifted because its not detected. Tray is not lifted an no paper gets detected would me my guess on the light.
                              Whatever

                                Comment

                                • Synthohol
                                  Certified Konica Expert

                                  Site Contributor
                                  5,000+ Posts
                                  • Mar 2016
                                  • 5463
                                  #9
                                  Re: can I get an exorcism for a bizhub?

                                  lol, the tray LIFTS and stops appropriately.
                                  bizarre man, i get all the good ones
                                  We know a thing or two because we've seen a thing or two.
                                  The medication helps though...

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22702
                                      #10
                                      Re: can I get an exorcism for a bizhub?

                                      The last time I saw something like this it was on a Toshiba. Unique thing about many Toshibas is that they often use the same lift motor to lift two trays ... CCW motor rotation to lift #1, CW motor rotation to lift #2. Naturally there are one-way clutches involved. So the machine will lift tray #1 or tray #2 successfully ... but not both. The second tray closed shows "Load Paper", whichever tray you close second.

                                      On a bizhub though ... I'm going to guess EXCB. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • rrrohan
                                          Service Manager

                                          Site Contributor
                                          1,000+ Posts
                                          • Sep 2011
                                          • 1971
                                          #11
                                          Re: can I get an exorcism for a bizhub?

                                          some customers close trays as if they are bowling for a strike

                                            Comment

                                            • allan
                                              RTFM!!

                                              5,000+ Posts
                                              • Apr 2010
                                              • 5445
                                              #12
                                              Re: can I get an exorcism for a bizhub?

                                              Said a little prayer for it. Else just put a B36 next to it the demon is sure to enter that instead.
                                              Whatever

                                                Comment

                                                • darry1322
                                                  Senior Tech

                                                  Site Contributor
                                                  500+ Posts
                                                  • Oct 2010
                                                  • 817
                                                  #13
                                                  Re: can I get an exorcism for a bizhub?

                                                  Originally posted by allan
                                                  Said a little prayer for it. Else just put a B36 next to it the demon is sure to enter that instead.

                                                  I thought those ship with demons preinstalled.

                                                    Comment

                                                    • tsbservice
                                                      Field tech

                                                      Site Contributor
                                                      5,000+ Posts
                                                      • May 2007
                                                      • 7635
                                                      #14
                                                      Re: can I get an exorcism for a bizhub?

                                                      Originally posted by allan
                                                      Said a little prayer for it. Else just put a B36 next to it the demon is sure to enter that instead.
                                                      Vote for allan, wise than Yoda, always creative and full with ideas! That one was good
                                                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                                        Comment

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