C454e "TPM chip has been changed"

[Synthohol]

was anything else replaced other than the battery?

[filladefilla]

You're stuck...maybe a time to call real technician.

Called a Technician, he came to changed MFB etc. but he couldn't help and left.
In my country not many Technician are Konica technicians...most of them are Canon Technicians.

[filladefilla]

currently, I have applied G20 m1 f/w update.
Language has changed to Japanese language
the error "TPM chip has been initialize is back.
and Error code "CD010* is showing as well.

[filladefilla]

he did!
it rebooted with the 390, recover data came up so he hit it and thats where it sticks.
i think the backup data on the other boards it pulls the data from must be corrupted or boards were mixed up mfp+ssd from another machine? i dont recall.
he will have to give more details.

I have reset the fw again and again, and again. after successfully resetting...I will insert the firmware stick. and I will be stuck at recovery data.

[copyman]

I meant try reset FW again and follow procedure. There were a few times I had to use reset FW again and it worked.

[Synthohol]

he did!
it rebooted with the 390, recover data came up so he hit it and thats where it sticks.
i think the backup data on the other boards it pulls the data from must be corrupted or boards were mixed up mfp+ssd from another machine? i dont recall.
he will have to give more details.

[copyman]

I would use reset FW and follow procedure exactly.

[tsbservice]

You're stuck...maybe a time to call real technician.

[filladefilla]

Please, someone should kindly help.

I'm stuck at error code C-D390 when I select Recover Data.... machine runs more than 7 hours with no results.

thank you.

[filladefilla]

This is the result after applying g20m1 version..

[Synthohol]

good to know, i lost my access 2 years ago this month.

[JMS]

GDU-M1 is the newest FW for C554e and C364e-Series on Kiku and FTP. Released April 2023.

[filladefilla]

could you help me with the g20m1 version..

that version is what I used.

[Synthohol]

it looks right.
i dont recognize the FW version, all i have is g20 m1
is it base or a special fw?

[filladefilla]

Please, this is the machine serial