Bizhub c554e, Firmware issue ??

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  • fixthecopier
    ALIEN OVERLORD

    2,500+ Posts
    • Apr 2008
    • 4714
    #1

    Bizhub c554e, Firmware issue ??

    Customer said the machine would not recognize paper on glass unless she rebooted every time. When I arrived, I could put it on the glass and move it to different positions and it seemed to work fine . Detected all sizes of paper. I did it 15 times. Then made a copy, and now it sees nothing on the glass until you reboot. I tried loading firmware but it would not take. Going back with different thumb drive tomorrow. Wanted to know if anyone had seen this before.
    The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking
    Tags: copy, firmware, glass, made, paper
    • Woxner
      Senior Tech

      500+ Posts
      • Jul 2011
      • 810
      #2
      Re: Bizhub c554e, Firmware issue ??

      clean the glass and mirrors cl underside of the glass even if it looks clean. do the erase adjustment. also ck df alignment for the magnet. some flash drive wont work. you can also try loading one part at a time controller last.

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4714
          #3
          Re: Bizhub c554e, Firmware issue ??

          Originally posted by Woxner
          clean the glass and mirrors cl underside of the glass even if it looks clean. do the erase adjustment. also ck df alignment for the magnet. some flash drive wont work. you can also try loading one part at a time controller last.

          Thanks for the reply. Cleaned the mirrors. Flashdrive was just used on a 558e, I think the file may be corrupt. Going back with 3 drives just in case.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

            Comment

            • Bix
              Service Manager

              1,000+ Posts
              • Apr 2018
              • 1421
              #4
              Re: Bizhub c554e, Firmware issue ??

              Make sure with the sensor checks if its work properly.

                Comment

                • fixthecopier
                  ALIEN OVERLORD

                  2,500+ Posts
                  • Apr 2008
                  • 4714
                  #5
                  Re: Bizhub c554e, Firmware issue ??

                  So far none of the basic stuff has worked. Tried firmware with a different stick, pulled a fresh file from KMBS, and on this one it would say I had an invalid external usb. Tried twice and tried the other stick twice, it was doing the same thing, not booting to anything. After I gave up on those, tried to reboot machine and it took almost 15 minutes to come up. She was pissed about the whole firmware thing. Didn't solve anything.
                  The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

                    Comment

                    • mincopier
                      Trusted Tech

                      250+ Posts
                      • Dec 2015
                      • 290
                      #6
                      Re: Bizhub c554e, Firmware issue ??

                      Invalid drive usually means wrong firmware or wrong format on the drive.

                        Comment

                        • copyman
                          Owner / Technician

                          Site Contributor
                          2,500+ Posts
                          • Sep 2005
                          • 4217
                          #7
                          Re: Bizhub c554e, Firmware issue ??

                          I have a similar issue. Bought a Biz C284e from wholesaler and everything is working fine, except it had very old F/W. It will update everything fine except NG comes up for MFP. Tried 6 different USB sticks (all work with other bizhubs) and at least 10 different F/W's, even trying to load F/W versions in steps. Still no good. Then machine wouldn't even boot. Only way I was able to get to boot up was leave usb service port open.Everything seems to work fine with port open.

                          What concerns me and only reason I messed with the F/W was the issues with SMB 2 scanning. Since all the FW updated except MFP, including scanner does that mean the SMB 2 update is installed or is that done with MFP FW?

                          Any ideas appreciated.
                          Thanks

                            Comment

                            • Synthohol
                              Certified Konica Expert

                              Site Contributor
                              5,000+ Posts
                              • Mar 2016
                              • 5463
                              #8
                              Re: Bizhub c554e, Firmware issue ??

                              ive gotten lucky twice when that happens, backup addy book to USB and then if you do a system data clear (initialize) the firmware takes. then movie data then restore address book.
                              We know a thing or two because we've seen a thing or two.
                              The medication helps though...

                                Comment

                                • tsbservice
                                  Field tech

                                  Site Contributor
                                  5,000+ Posts
                                  • May 2007
                                  • 7635
                                  #9
                                  Re: Bizhub c554e, Firmware issue ??

                                  Originally posted by fixthecopier
                                  So far none of the basic stuff has worked. Tried firmware with a different stick, pulled a fresh file from KMBS, and on this one it would say I had an invalid external usb. Tried twice and tried the other stick twice, it was doing the same thing, not booting to anything. After I gave up on those, tried to reboot machine and it took almost 15 minutes to come up. She was pissed about the whole firmware thing. Didn't solve anything.
                                  Try to disconnect HDD and then update FW.
                                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                    Comment

                                    • tsbservice
                                      Field tech

                                      Site Contributor
                                      5,000+ Posts
                                      • May 2007
                                      • 7635
                                      #10
                                      Re: Bizhub c554e, Firmware issue ??

                                      Originally posted by copyman
                                      I have a similar issue. Bought a Biz C284e from wholesaler and everything is working fine, except it had very old F/W. It will update everything fine except NG comes up for MFP. Tried 6 different USB sticks (all work with other bizhubs) and at least 10 different F/W's, even trying to load F/W versions in steps. Still no good. Then machine wouldn't even boot. Only way I was able to get to boot up was leave usb service port open.Everything seems to work fine with port open.

                                      What concerns me and only reason I messed with the F/W was the issues with SMB 2 scanning. Since all the FW updated except MFP, including scanner does that mean the SMB 2 update is installed or is that done with MFP FW?

                                      Any ideas appreciated.
                                      Thanks
                                      I guess you can always try if machine will scan with SMBv1 disabled on host PC.
                                      As per MFP=NG message check KBA01400074 article.
                                      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                        Comment

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