Frozen with the Konica Minolta logo Bizhub 423

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  • escalante
    Trusted Tech

    100+ Posts
    • Sep 2018
    • 115
    #1

    Frozen with the Konica Minolta logo Bizhub 423

    I have the following problem in a Bizhub 423. It stays frozen in the konica Minolta logo.Tapatalk Cloud - Downlaoad File VID-20191220-WA0004.mp4

    Enviado desde mi SM-J701M mediante Tapatalk
    Tags: None
    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4213
      #2
      Re: Frozen with the Konica Minolta logo Bizhub 423

      Originally posted by escalante
      I have the following problem in a Bizhub 423. It stays frozen in the konica Minolta logo.Tapatalk Cloud - Downlaoad File VID-20191220-WA0004.mp4

      Enviado desde mi SM-J701M mediante Tapatalk
      Have you tried loading firmware. Not sure if that model has it but newer models have a firmware reset tool.

      Or the NVRAM could be corrupt.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7930
          #3
          Re: Frozen with the Konica Minolta logo Bizhub 423

          Originally posted by escalante
          I have the following problem in a Bizhub 423. It stays frozen in the konica Minolta logo.Tapatalk Cloud - Downlaoad File VID-20191220-WA0004.mp4

          Enviado desde mi SM-J701M mediante Tapatalk
          Did you try to boot up the machine with firmware on a USB pen?
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5457
              #4
              Re: Frozen with the Konica Minolta logo Bizhub 423

              any time ive experienced that is when the SSD board goes bad.
              will it boot into trouble reset/service mode if you hold the utility button down?
              or boot to a firmware stick?
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7635
                  #5
                  Re: Frozen with the Konica Minolta logo Bizhub 423

                  Check DIMMs(memory modules) on MFPB, also there is NVRAM Reset tool for NVRAM (Jig firmware) on this model.
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • escalante
                      Trusted Tech

                      100+ Posts
                      • Sep 2018
                      • 115
                      #6
                      Re: Frozen with the Konica Minolta logo Bizhub 423

                      Thank all the colleagues for their help comments. Tell him to solve the problem by restarting the connector shown in the image. The flex.20191220_120055.jpg

                      Enviado desde mi SM-J701M mediante Tapatalk

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22698
                          #7
                          Re: Frozen with the Konica Minolta logo Bizhub 423

                          It sounds to me that you were lucky. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

                            • allan
                              RTFM!!

                              5,000+ Posts
                              • Apr 2010
                              • 5445
                              #8
                              Re: Frozen with the Konica Minolta logo Bizhub 423

                              Originally posted by escalante
                              Thank all the colleagues for their help comments. Tell him to solve the problem by restarting the connector shown in the image. The flex.[ATTACH]44445[/ATTACH]

                              Enviado desde mi SM-J701M mediante Tapatalk

                              Machine can boot with that connector completely disconnected. Guess then that must have been a short.
                              Whatever

                                Comment

                                • copier tech
                                  Field Supervisor

                                  5,000+ Posts
                                  • Jan 2014
                                  • 7930
                                  #9
                                  Re: Frozen with the Konica Minolta logo Bizhub 423

                                  Originally posted by escalante
                                  Thank all the colleagues for their help comments. Tell him to solve the problem by restarting the connector shown in the image. The flex.[ATTACH]44445[/ATTACH]

                                  Enviado desde mi SM-J701M mediante Tapatalk
                                  Great tip thats one to remember!
                                  Let us eat, drink, and be merry, because tomorrow we may die!

                                  For all your firmware & service manual needs please visit us at:

                                  www.copierfirmware.co.uk - www.printerfirmware.co.uk
                                  ​

                                    Comment

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